Questionnaire for Oracle AR

Q.No Questions Type Response Revisit Y/N

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1What type(s) of customers do you have? Process

2How do you group your customers for credit limits/credit checks? Process,Setup
3How do you group your customers for statements? Process,Setup
4How do you group your customers for interest charges for late payments? Process,Setup
5How do you group your customers for payment rules? Process,Setup
6How many customers do you have? Metric
7What type of payment terms do you provide? Setup
8Do you provide split term payment terms? Setup
9Do you provide discount payment terms? Setup
10Do you automatically number new customers as they are created? Process
11Do you automatically number customer business purposes as they are created? Process
12Do you track and record relationships between customers e.g. franchises, subsidiaries et Process
13Do you create reciprocal customer relationships whenever you create a relationship betw Process
14Do you send customers statements? Process
15Do you have multiple "remit tos"? Process
16How are multiple "remit tos" determined for each customer? Process
17What credit information is tracked for each customer? Process
18Do terms and conditions of customer agreements and/or payment terms change based u Process
19How do you maintain/audit your customer data? Process
20Do you have a prospect system separate from the receivables customers? Process
21Who has access to your customer database? Process
22Do you have the same customers repeated multiple times in the datafiles or the same cu Process
23How do you track customers with different or multiple bill-to and ship-to addresses? Process
24Who maintains your customer information? Process
25How do you receive notice to create/generate an invoice to bill a customer? Process
26How do you link the specific products/services that you sell, with general ledger accounts Setup,Process
27Do you regularly invoice customers for the same items? Process
28Do you use standard invoice lines with default pricing and default accounting information? Setup,Process
29Do you ever use invoice forms and/or the invoice entry process for transactions other tha Process

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30Do you use Debit Memos? Process
31How are Debit Memos accounted for? Process
32Why are Debit Memos used? Process
33What items appear on Debit Memos? Process
34Do you use Customer Account Credit Memos? Process
35How are Customer Account Credit Memos used? Process
36Why are Customer Account Credit Memos used? Process
37What items appear on Customer Account Credit Memos? Process
38Do you enter invoices in batches? Process
39How are batch invoices defined? Setup
40Do you use batch controls, such as counts and amounts? Process
41What are the units of measure you use when you bill customers for products and/or servi Setup,Process
42Do you require taxes to be established for use when preparing invoices? Setup
43Do you validate the tax rate against a Customer’s Ship To address when preparing invoic Setup
44Do you have any subsidiaries that bill customers in a foreign currency? Process
45Are there any other foreign currency issues regarding invoice generation? Process
46How many invoice types do you have? Setup,Metric
47How frequently do you invoice your customers? Metric
48How do you track sales revenue on invoices? How is it reported? Process
49What different shipping methods do you use? Process
50How do you number your invoices? Process
51Do you have standard default line items that you use? Process
52Do you have standard default line items that you use or are most lines free format? Process
53What type of units of measure do you use? Process
54Do you have different price schedules dependent on customer or volumes? Process
55Where are your price schedules maintained? Process
56How often are sales orders invoiced? Metric
57What is the criteria to invoice? Process
58What items appear on your invoices (inventory? non-inventory?) Process
59Who maintains your valid payment terms? What are they? Process
60What paper stock is used to print the invoices? Process
61Where are the invoices printed? How many printers and where are they? Pre-printed for Process
62What remit to address is assigned for your invoices? Process
63Do you assign shipping charges for your invoices? Process
64How are shipping charges calculated? Process
65How do you calculate your tax charges? What are the rates? Process
66How do you keep your tax rate information up to date? Process

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 67Why are credit memos used? Process
68How are the revenue, receivable, freight and tax accounts configured for each invoice typ Process
69How are adjustments to closed periods handled? Process
70Do you ever recognize revenue from a single transaction over multiple periods? Process
71When do you recognize revenue? Process
72How many General Ledger accounts do you distribute to? Setup, Process
73When do you create or recognize outstanding receivables? Process
74Do you distribute earned and unearned revenue? What are the GL accounts? Setup,Process
75Do you have unbilled receivables? Process
76Is revenue assignment associated with sales people information? Process
77Do you assign non-revenue credit to sales people? Process
78Do you have special revenue recognition for long-term agreements? Process
79How do you maintain and assign salespeople to customers? Process, Setup
80Do you track Sales Territory Information? Process
81How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesper Process
82Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, leg Process
83Do you have sales representatives? How many? Process,Metric
84How do you breakup territory for sales? Process
85How do you assign commissions? Process
86Do you track non-revenue sales credits? Process
87Do you automatically determine the general ledger accounts for specific transactions (i. e Setup
88Do you have a central registry of customers which supports more than one business? Process
89Will customers of different businesses be supplied with the same items ? Process
90How do you enter/manage a credit amount owed to the customer by your company? Process
91How do you enter/manage a credit amount owed to your company by the customer Process
92Do you send customers statements? Process
93Do you ever adjust receivables? Process
94How do you adjust receivables? Process
95Do you limit the amounts when adjusting receivables? Process
96What do your agings look like? Process
97Do you have multiple "remit tos"? Process
98How are multiple "remit tos" determined for a customer? Process
99What credit information is tracked for each customer? Process
100Do you charge finance charges? Process
101How do you charge finance charges? Process
102Do you send dunning letters to customers? Process
103Do collectors actively call customers on delinquent items? Process

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104What is the process for tracking actions to collect on delinquent accounts? Process
105Is the process for tracking actions to collect on delinquent accounts automated? Process
106Do terms and conditions of customer agreements and/or payment terms change based u Process
107Do you monitor your collectors performance? Process
108What metrics are used to monitor collections performance? Metric
109Do you run a detailed expense statement periodically? Process
110How often is a detailed expense statement run and to whom is it distributed? Process
111Do you do cash requirements forecasting? Process
112What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...) Process
113How do you monitor customer account status? Process

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