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Assessment Booklet BSBINN601
Assessment Booklet BSBINN601
This unit describes skills and knowledge required to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.
1.3 Monitor the external environment to identify events or trends that impact on the
achievement of organisational objectives
2. Develop change 2.1 Undertake cost-benefit analysis for high priority change requirements and
management opportunities
strategy
2.2 Undertake risk analysis and apply problem solving and innovation skills to identify
barriers to change and agree and record mitigation strategies
2.5 Assign resources to the project and agree reporting protocols with relevant
managers
3. Implement 3.1 Develop communication or education plan, in consultation with relevant groups
change and individuals, to promote the benefits of the change to the organisation and to
management minimise loss
strategy
3.2 Arrange and manage activities to deliver the communication or education plans to
relevant groups and individuals
3.3 Consult with relevant groups and individuals for input into the change
process
3.5 Action interventions and activities set out in project plan according to project
timetable
3.7 Conduct regular evaluation and review and modify project plan where
appropriate to achieve change program objectives
Performance Evidence
Evidence of the ability to:
analyse and interpret information about the organisation’s internal and external environment and consult
with stakeholders to identify requirements and opportunities for changes that support organisational
objectives
develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
obtain approvals and agree reporting protocols with relevant managers and implement the plan including
addressing barriers to change
review and evaluate the change management project plan and modify as needed to achieve
objectives.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
explain the change management process or cycle and strategies for communicating and
embedding change
explain how organisational behaviour and the external environment can impact on change
strategies
list potential barriers to change and explain possible strategies to address barriers.
Foundation Skills
Reading Interprets detailed information that may deal with complex ideas related to issues
both within and outside the workplace context
Writing Uses clear and precise language to develop information about objectives,
requirements, activities and recommendations
Develops complex plans and strategies in appropriate format for the
audience and purpose
Oral Communication Discusses and seeks information using appropriate structure and
language for the particular audience
Uses questioning and active listening to clarify or confirm understanding
Numeracy Interprets, analyses and presents numeric/financial information in complex
documents
Navigate the world of Takes a lead role in the development of organisational strategic goals and
work associated roles and responsibilities
Interact with others Uses a variety of communication tools and strategies to build and maintain
effective working relationships
Uses inclusive and collaborative techniques to seek feedback, negotiate and
consult with a range of stakeholders
Get the work done Plans, organises and implements activities required to achieve strategic
priorities and outcomes, including consulting with others and sequencing events
to minimise uncertainty for staff
Uses problem-solving skills to identify and analyse issues or barriers, and
develop responses
Develops new and innovative ideas through exploration and lateral
thinking
ASSESSMENT INFORMATION:
To be deemed competent for this unit of competency, you are required to satisfactorily complete three
(3) assessment tasks:
Assessment Instructions
Your assessment will be required to be typed in Arial font size 12 only. You will provide your completed
assessment for all of questions in one document and MUST be uploaded into MOODLE (No other
method of submission will be accepted).
You are required to professionally format your document including spell-check and indicating each Task answer
[e.g. Task 1 (a.) then the answer, Task 1 (b.) then the answer etc.] according to this Assignment requirement.
You may lose marks if you have not spell-checked your document (as this is a professional formatting
requirement, a business skill).
This assessment can be completed in one of several ways. Assessment candidates may identify unit requirement
within their own work environment or organisation, or with reference to a scenario provided by the
trainer/assessor.
Be sure to properly reference your sources of information using the Harvard referencing system. For more
information go to:-
In order to determine if you are addressing this assignment adequately in terms of competency/comprehension
(prior to due date) a draft copy of your assessment should be discussed during class time in
consultation with your Trainer/Assessor. For this feedback/ support from your Trainer/Assessor, you
will need to bring to class your “draft copy” with any evidence of the research you have conducted to produce
the assessment.
If, as a student you feel you have special needs that require your Trainer/Assessor to apply a reasonable
adjustment – please discuss this with your Trainer/Assessor at the beginning of the subject studies.
c. 1.5 Spacing
d. All pages must have a Header/Footer with the following details:
o Name
o Student ID
o Date
o Page numbering
e. Title page
f. Index page
g. Body of work
h. Referencing
1. Log-in to Moodle and access the subject that you will be submitting the assignment in.
2. Locate the assessment you will be uploading into by scrolling down to the week that the
assessment is due in and then click on the assessment submission link.
3. Click on the name of the assignment.
4. Click the Browse button.
5. Select the file and click Open.
6. Click the Upload this file button.
7. If you have more than one file, repeat the process (steps 4-6) to attach additional files up to the
assignment's limit.
8. Once happy with your submission click the Send for marking button. The files are locked and
the student can no longer delete, or upload more, files.
Note: The date and time of the submission is recorded when the files are sent for marking, not when they are
first uploaded.
ASSESSMENT TASK 1: PRESENTATION OF SWOT AND PESTLE
ANALYSIS
Performance objective
You will demonstrate the skills and knowledge required to research and development in change
requirements for an organisation.
Assessment description
Using the information available on company website and articles. Prepare a class presentation on any company
with the company background and do SWOT and PESTLE analysis for that company. Use latest data available
i.e. 2019. Please explain the reasons listed in your analysis.
Performance objective
You will demonstrate the skills and knowledge required to identify change requirements for an
organisation
Assessment description
Using the scenario information supplied, you will identify strategic change needs, review existing policy,
monitor trends in the external environment that impact on an organisation’s objectives, identify operational
change objectives, prioritise change requirements and consult experts or specialists to assist in identification of
change requirements and opportunities. You will then write a report to management outlining the change
requirements.
Procedure
1. Review the scenario information provided (in the Appendix of this task) for Clipper Parcels.
2. Prepare to write a report on change requirements for Clipper Parcels by following steps 3–10 below.
3. Analyse the organisational objectives provided in the scenario to identify the following change
requirements for Clipper Parcels.
a. Identify requirements for change.
b. Prepare an explanation of how your identified change needs to link to the organisation’s
strategic plan goal/s.
4. Review the organisation’s current state to understand how the current policies, practices and
operations deliver against the organisation’s strategic goals.
Review the organisation’s performance against objectives with regards to its:
a. people
b. policies and processes
c. technology
d. structure.
5. Monitor external trends to identify events or trends which may impact on the achievement of the
organisation’s strategic plan goals.
a. Identify two external trends.
b. Develop an explanation of how the trends currently impact or will impact organisational
objectives.
6. Identify major operational change requirements.
a. Identify changes due to performance gaps.
b. Identify changes due to business opportunities.
c. Identify changes due to threats.
d. Identify changes due to management decisions.
7. Identify specialists to be consulted to assist with identifying change needs.
a. Identify specialists you will engage to help identify change requirements, and be
prepared to explain your reasons for engaging these specialists.
b. Identify what consulting model you would adopt to engage the specialists, and be
prepared to explain why you would use this model.
8. Assume your assessor is a specialist/expert of the kind you have identified in step 7. Consult
with your assessor to assist with identification of change management requirements and opportunities.
9. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how
stakeholder managers will be engaged to review and prioritise change requirements.
10. Assume your assessor is a manager you have identified. Consult with your assessor to review the
changes you propose and to help you prioritise changes. Suggest and justify the priority you have
assigned to each change you recommend.
11. Prepare a 3–4 page report detailing change requirements for the organisation. Include all of the
information you identified and the explanations that you prepared in steps 3–10.
12. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of
all work submitted for your records.
Specifications
Task
It is the end of the 2018 financial year. You are an external change management consultant employed by Clipper
Parcels. You have been asked by the General Manager to prepare a report to identify opportunities and
requirements for change for the organisation in the coming year.
You have been given some information about the organisation and the organisation’s strategic goals. Specific
operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating an opportunity for
Clipper Parcels to build market share in Sydney. The business has the opportunity to increase Sydney market
share by 7.5% on the back of increased efficiency and shorter delivery times from larger truck fleet and
improved distribution systems.
You have also been given some information about employees and some background information regarding
the organisation’s workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant manager
stakeholders. The General Manager is very concerned about identifying change requirements in close
consultation with key management stakeholders within the organisation in order to ensure the least resistance to
implementation.
Strategic goals are supported by the following operational and human resources goals.
Employee profile
Clipper Parcels employs the following people.
● General manager (GM) – Generally on the road; never in office.
● Chief financial officer (CFO) – Reports to GM and keeps office hours; 9–5, Mon–Fri.
● Accountant – Reports to CFO and keeps office hours; 9–5, Mon–Fri.
● Truck drivers (x20) – Report to office.
● Office team manager – Reports to GM and keeps office hours; 9–5, Mon–Fri.
● Office team members (x5) – Perform administrative, sales, customer relationship management duties.
Monitor truck drivers and handle enquiries. Report to office team manager.
Drivers
● Covered by an award.
● Salary $45,000 per annum.
● Heavily unionised.
● Employee demographics: all male employees aged 25–65.
● Little opportunity to participate in learning and development programs due to being on the road;
however, little to no interest in participating in development opportunities.
● Large number of workplace injuries due to heavy lifting.
● Low employee engagement scores. Drivers cite pay as an issue.
● Currently experiencing low turnover.
● History of industrial disputes regarding pay and previous change initiatives.
Background to workforce management and relations
The company communicates with employees via email for head office employees, and a printed monthly
newsletter for drivers. The company provides information regarding policies and procedures through
documented manuals that are held in each truck as an employee manual. Office-based staff can access copies
of these manuals at the office.
All trucks are fitted with a GPS system to assist drivers with navigating to each pick-up and drop-off location.
Trucks are also assigned a PDA that provides drivers with the details of each pick-up and drop-off, and records
when a job starts and finishes. The data from this device is sent back to head office to monitor job progress but
is not used to complete productivity reporting. When this device was introduced, drivers were not happy, as
they felt the organisation was saying that it did not trust the drivers to manually record the time spent on each
job. Many of the drivers also resented having to learn how to use the device and thought it was a waste of time.
Head office employees work very closely together and are a very cohesive and motivated team. They are
positive about the organisation’s direction and respond well to change.
Drivers have historically reacted negatively to change. Change implemented in the past has met with resistance
and was therefore difficult to implement. Drivers have in the past done their best to block any changes from
being implemented, even going to the lengths of threatening strike action and having the union involved to
assist with resolving the issue.
Clipper Parcels currently allocates two drivers per truck to ensure that drivers are able to load and unload
heavy packages. The strategy going forward is to remove the need for having two drivers per truck by
installing an automatic lift gate on the back of each gate at a cost of $10,000 per truck. This will mean that
only one driver is needed per truck as no heavy lifting will be required.
It is Clipper Parcels intention to use these surplus drivers to drive the new trucks that will be
purchased to enable the company to extend its services to regional NSW.
Drivers are currently happy with the work environment, as they enjoy working as part of a two-man team. The
organisation typically leaves the drivers alone and lets them do their job as this is what seems to make them
happy. Management has tried in the past to have drivers participate in organisational activities. These activities
were not received positively and the drivers complained and asked not to be involved. The drivers’ view is that
their preferred team is their two-man driver team and they only see the benefits of that specific working
arrangement. There is a high value placed on communication with trucking team members.
ASSESSMENT TASK 2: DEVELOP CHANGE
MANAGEMENT STRATEGY
Performance objective
You will demonstrate the skills and knowledge required to develop a change management strategy.
Assessment description
Using the scenario information supplied, you will undertake a cost–benefit analysis for high-priority change
requirements, undertake a risk analysis, identify barriers, and develop mitigation strategies. You will develop
a change management project plan, assign resources and develop a reporting process. You will then present
your analysis and project plan to management for approval.
Procedure
Specifications
It is the end of the 2018 financial year. You are an external change management consultant employed by
Clipper Parcels. You have been asked by the General Manager to develop a change management strategy and
present the strategy to management for approval.
Management has identified the following high-priority change requirements.
● Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the
2016 financial year.
● Goal B: Implement one person per truck policy using automatic lift gates in the first quarter of the
financial year.
Achievement of these goals should increase net profit in the next financial year by $200,000 due to increased
efficiencies and increased business.
Goal A is essential to the business to ensure (in priority order):
1. most efficient use of resources to cover market needs. Management will look at more than the raw
hours spent on job, and consider all factors such as job difficulty, traffic conditions, etc., in order to
optimise fleet usage
2. job performance measurement for training needs
3. recognition of outstanding performance (bonuses for exceeding targets;
advancement/leadership opportunities).
The change management strategy, once approved by the General Manager, should be implemented
immediately.
People/structure
Clipper Parcels has implemented and recruited the people required to fill the roles in the following
organisational structure:
General manager/CFO
Human Resources
manager
Administrative
support/reception
Resourcing/budget
The budget for implementing the change strategy (excluding cost of new trucks, technology and lift gates, lost
productivity from truckers) is $25,000. Overruns must be approved by General Manager.
You will be employed for two weeks full-time (40 hrs/week) and 8 hours a week until end of the first
quarter.
Resources:
The following resources are available for your use:
Education/training
● Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the
2016 financial year. Requires a half-day training session.
● Goal B: Implement one person per truck policy using automatic lift gates in the first quarter of the
financial year. Requires a half-day training session.
Project management reporting
The General Manager would like you to report to her on a daily basis in the initial week of the project, and then
weekly until the end of the first quarter. The HR manager should receive a copy of this report.
Template
Clipper Parcels policy mandates the use of the following project management template.
● Green: completed
● Amber: in progress
● Red: not completed.
Change goal
• People
• Process
• Technology
• Structure
Strategic goals are supported by the following operational and human resources goals.
Drivers
● Covered by an award.
● Salary $45,000 per annum.
● Heavily unionised.
● Employee demographics are all male employees aged 25–65.
● Little opportunity to participate in learning and development programs due to being on the road;
however, little to no interest in participating in development opportunities.
● Large number of workplace injuries due to heavy lifting.
● Low employee engagement scores. Drivers cite pay as an issue.
● Currently experiencing low turnover.
● History of industrial disputes regarding pay and previous change initiatives.
Performance objective
You will demonstrate the skills and knowledge required to implement change management strategy.
Assessment description
Using the scenario information supplied, you will conduct an implementation review. You will then consult
with a union representative and General Manager to receive input and develop a revised communication
plan. You will action the revised plan by delivering a 15–20 minute information session to employees.
Finally, you will consider making final revisions to the communications plan and overall project plan and
seek approval from the General Manager.
Procedure
Specifications
It is the end of the 2018 financial year and one month into the implementation of a change management
strategy. You are hearing that the implementation has not achieved the employee’s trust, understanding and
support that you expected, which is essential for success, particularly among truck drivers.
You are an external change management consultant employed by Clipper Parcels to revise the
communications strategy. You have been asked by the General Manager to develop and deliver an innovative
and more effective communications plan.
Following the communications plan (provided in Appendix 4), you will need to evaluate the management of
truck drivers through the change management process. Develop a survey to gauge trucker opinion on the
following ten dimensions of employee satisfaction.
Dimension Description
Once you have completed the survey, meet with the union representative (assessor) to discuss results and
get additional input.
Draft a revised communications plan to conform to the identified risks in the risk management
analysis.
After you have gathered input, meet with the General Manager (assessor) to discuss your suggested revision of
the communications plan.
You will then need to implement the revised plan. Part of the revised communications plan will include a 15–20
minute information session that you will deliver to the employees.
Goals
FTC has the following goals for the Change Management strategy:
● Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the
2019 financial year.
● Goal B: Implement one person per truck policy using automatic lift gates in the first quarter of the
financial year.
Achievement of these goals should increase net profit in the next financial year by $200,000 due to increased
efficiencies and increased business.
Goal A is essential to the business to ensure (in the following order of importance):
1. most efficient use of resources to cover market needs. Management will look at more than the raw
hours spent on job and consider all factors such as job difficulty, traffic conditions, etc., in order to
optimise fleet usage
2. job performance measurement for training needs
3. recognition of outstanding performance (bonuses for exceeding targets;
advancement/leadership opportunities).
Strategic goals are supported by the following operational and human resources goals.
People/structure
Clipper Parcels has implemented and recruited the people required to fill the roles in the following
organisational structure.
General
manager/CFO
Human Resources
manager
Administrative
support/reception
KANWAR SINGH
Student Name:
212092001
Student Number:
Assessment Task 1:
Satisfactory
Did the candidate:
Yes No
Presented well?
Assessment Task 2:
Satisfactory
Did the candidate:
Yes No
Identify (in report) the strategic change needs for Clipper Parcels and detail how
the identified change needs links to the organisation’s strategic plan goal?
Identify (in report) two trends and explain how the trends currently or will impact
organisational objectives?
Identify manager stakeholders and prepare a plan that identifies who, when and
how stakeholder managers will be engaged to review and prioritise change
requirements?
Consult with General Manager (assessor) to review the changes proposed and to
help prioritise changes?
Assessment Task 3:
Satisfactory
Did the candidate:
Yes No
Identify change goals and specify?
Include resources?
Ask approval for change management strategy?
Assessment Task 4:
Satisfactory
Did the candidate:
Yes No
Action survey in accordance with communication plan?
Assessor Feedback: