Task III Writing 50p

You organised the conference at the Modern Hotel but it did not go well, for the reason given
below. Write a letter (150-180 words) to the manager of the hotel complaining about the
problems you had asking for a discount on the bill. Suggest a figure for this discount.
• Restaurant – slow service (give an example)
• Conference facilities – equipment out of order (give a percentage)
• Satellite TV – only French language channels available
• Swimming pool –closed some days (give number of days)
• Smoking – many guests (not your delegates) smoked in non- smoking areas

Assessment criteria:

95 – 100 = 10 75 – 84 = 8 55- 64 = 6 35 – 44 = 4 15-24 = 2

85 – 94 = 9 65 – 74 = 7 45 – 54 = 5 25– 34 = 3 0-15 =1

Total puncte calculate ________ Nota ____________

Dear Sir or Madam,

I would like to thank you for your support in hosting a corporate meeting for our organization at
your hotel last week. Hotel "Modern" has enjoyed a special reputation over the years due to its
services this time was no exception, except that the quality of technology and technical issues,
which, according to our participants, was not exactly what they expected.

I must mention that we did not like this hotel, 30% of the conference facilities did not work ,,
And the pool was closed for 3 days, On TV there were only French language channels We also
liked the fact that the conference room Your hotel, where we easily arranged a meeting
throughout the day, was very spacious and comfortable, with all kinds of modern facilities and
facilities.

I hope that in the future with all these problems will be taken I wish you a great day.

Regards,
Grosu M M