Independent University Bangladesh

School of Business
MBA Program
Summer- 2021

Course: MBA 501

(Principles of Management and Organizational Behavior)

Title: Report on Planning and Organizing of the Premier Bank Ltd.

Submitted by

Name ID
Proma Mailyguly 1910678
Bushra Bari 2130923
Rahi Mun Faruque 2021686
Md. Tamzid Bhuiyan 2120185

Submitted to

Mr. Hanif Mahtab

Senior Lecturer
Independent University, Bangladesh

Date of submission
1st September, 2021
 Table of content:
1. Introduction……………………………………………………………………………….4
2. Mission & Vision………………………………………………………………………….5
3. Considering factors while planning……………………………………………………….5
4. Techniques to reach the goal……………………………………………………………...6
5. Organizing in Premier Bank limited………………………………………………………7
6. Organizational structure & decision making……………………………………………...9
7. Organogram of the bank…………………………………………………………………11
8. Corporative structure of the bank………………………………………………………..12
9. Competitive advantages of Premier bank limited………………………………………..13
10. Products of the Premier bank limited………….…………………………………………15
11. Human resource department……………………………………………………………..17
12. Recruitment, selection & probation period………………………………………………18
13. Mode of recruitment……………………………………………………………………..18
14. Performance appraisal……………………………………………………………………20
15. Conclusion……………………………………………………………………………….20
16. Appendix…………………………………………………………………………………22
17. Reference………………………………………………………………………………...23
Executive Summary:
This report focuses on The Premier Bank Ltd.‟s plan and organization of activities in connection
to their goals. We were to conduct an in-person interview with the manager of The Premier Bank
Ltd. We questioned him about his company's mission and vision, as well as how they intend to
achieve them. We inquired whether their planning is short-term or long-term, and whether they
have any backup plans in the case of a sudden circumstance or crisis. We try to question him
about the elements that they consider while developing their goals and objectives. We also
questioned about the organizational structure and how choices are made at different levels of
their organization. We also inquired about Premier Bank Limited measuring performance of the
employees, feedback, teamwork, and levels of responsibility. We conducted our interview
through telephone.

Interviewee:

Md. Rafiqun Naby Chowdhury[ Rony]

Senior Assistant Vice President (SAVP) & Operations Manager

The premier Bank Limited

Agrabad Branch, Chattogram, Bangladesh.

We are very much thankful to him that he give us his valuable time to give answer our questions.

Premier Bank Limited is one of the country's top private commercial banks. It has been serving
the nation for the past 20 years. It has grown to be the most powerful rival in its peer group. Top
level management, such as MDs and CEOs, together with the board of directors, are involved in
making key decisions for the short and long term to operate this firm. When planning, they
consider characteristics such as excellence, teamwork, and honesty. Premier Bank Ltd. focuses
on short-term goals that are aligned with long-term goals to get the best results. They are dealing
with several issues from the industry, internal operations, and regulating authorities. However,
because of their expert decision-making panels, they are developing new sorts of policies to
tackle all of these challenges. Premier Banks Ltd. offers technical advancements and a variety of
unique banking products to play a competitive role in this banking industry. Premier Bank Ltd.'s

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HR department considers corporate goals when setting specific goals and individual
development plans for workers at the start of each year. Employees are provided feedback on a
quarterly or semi-annual basis.

Introduction:
Premier Bank Limited was established as a banking business in Bangladesh on June 10, 1999,
under the Companies Act of 1994. On June 17, 1999, the central bank of Bangladesh issued a
banking license under the Companies Act of 1991. Premier Bank has grown to become the
country's top provider of banking services, including retail banking, corporate banking, SME
(Small and Medium Size Entrepreneur) banking, card service, Islamic banking, and premier
securities. Premier Bank has begun re-designing its business procedures in order to provide its
clients with a greater service experience. This company is now run by a centralized
administrative system in a cutting-edge technological environment. Premier Bank, with its
diverse specialized goods and services, competes with its strong local and global competitors
while continually building client confidence in this competitive field.

Premier Bank provides excellent financial services and leads the market in cutting-edge trading,
superior research, and customer service intelligence. They provide many sorts of accounts
management, term deposits, and elite banking system, many forms of profitable loan system,
agent banking, remittance service for international customers, locker service, student file service,
and school banking under retail banking. They also provide corporate banking services to
corporate clients, including corporate financing, syndication, structured finance, and cash
management solutions. Premier bank is providing a wonderful chance for small and medium-
sized businesses to obtain loan services at a reasonable cost. Customers' credit cards, debit cards,
and prepaid cards are all covered in the card section. Apart from the traditional banking system,
Premier Bank established an Islamic banking system that provides a variety of easy services to
clients such as account management, term deposits, investment products, trade finance, and
Islamic services. Last but not least, they've changed the name of their securities service to
Premier Bank Securities Ltd. Premier Bank is positioned itself to provide individuals, customers,
shareholders, and communities with long-term value. Other key divisions are involved in
defining strategic goals and preserving the quality of life in our community. Maintenance and

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recruiting of a vast IT network, as well as the development of top-tier human resources, are
among these responsibilities.

Mission:

 To be the most mindful and client agreeable supplier of financial administrations, setting
out open doors for additional individuals in more places.
 To guarantee dependability and sound development while improving the worth of
shareholders investments.
 To aggressively adopt technology at all levels of operations to improve efficiency and
reduce cost per transaction.
 To ensure a high level of transparency and ethical standards in all business transacted by
the Bank.
 To be socially dependable and endeavor to elevate the personal satisfaction by making
viable commitment to public turn of events.

Vision:
The Bank has clear vision towards its definitive predetermination – to be the awesome the top
financial foundations.

Considering Factors While Planning:

We asked Md. Rafiqun Nabi Chowdhury about the factors keeps in mind while planning for the
organization. He mentioned few factors below:

Service First: For their 'Service first' isn't only a deliberation; they do mean it that way. It holds a
prime and focal concentration in their activity. They accept, release of speedy and quality
assistance is the trademark for banking standard.

Easier Banking: They have made everyday banking simpler than any time in recent memory
through cutting edge offices. They will in general make a suitable atmosphere for our clients to
feel free and easy out with banking. They partition their clientage into least conceivable people
to bestow the best consideration.

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Better Relationship: As they structure subjugation with their esteemed clients, so they foster it
into a reasonable end. A decent understanding with them, while doing deals, assists us with
seeing their objectives and along these lines, empower there to react favorable to effectively to
their monetary necessities.

Good Corporate Governance: The unique Board of Directors of the Premier Bank Limited hails
from various disciplines of business and industry at home and abroad. They are very much
regarded in the general public for their commitment. The Bank is outfitted with a profoundly
skilled Management Team who has long involvement with homegrown and global Banking. The
Bank maintains and rigorously complies with great corporate administration rehearses and is
dependent upon the administrative management of Bangladesh Bank.

Corporate Citizenship: They are a consistent Bank and they settle due charges. They are anxious
to rouse eco-accommodating speculation. They are a withstanding resident as far as all laws,
rules, standards, notions and upsides of the land.

He said that Premier bank is primarily center around the transient gorals that help the
organization come to the long term objectives in with the best results in since a long time ago
run. As a mid-level worker, he anticipates set of explicit what's more, feasible focuses from his
bosses, and he additionally ensures that the objectives for his subordinates are well characterized.
They are not just attempting to contemplate the objectives what they at first set. Improvements
like segment shifts, can call for shifts in by and large bearing of the organization. Therefore, in
view of the boundaries they need to alter their methodologies. The arranging cycle assists the top
administration with taking the right choices as to assignment of assets and the appropriate
method to designate them to arrive at the hierarchical destinations.

Techniques to Reach the Goal:

We asked him about the techniques to reach the goal of Premier Bank .He tends to not many
elements that assist them with coming to the driving situation in the banking industry in
Bangladesh.

Be pro-active: They make cognizant undertaking to hoist our life and exercises. There is a no
place for any particular reason in 'Responsive The board'. We figure out how to expect and act.

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Put first things first: We settle on a decision for things that make a perky distinction. Things that
matter most are not put at the benevolence of things that matter least.

Think win-win: Win-win benefit is an outlook and heart that continually looks for shared
advantage in every single human connection. In our Philosophy, we need to see all gatherings a
hopeful victor. A forward looking arranging assists us with taking part in a mutually
advantageous relationship.

Seek First to Understand & Then to Understood: They prize their capacity to convey over any
remaining qualities. More often than not, they persistently hear individuals more than they are
heard. They look for first to see how they are normal - then, at that point they position their
selves as befittingly as possible.

Synergy: The effect of a joined entire is quite often more noteworthy than the amount of each
piece. They accept that each piece is similarly significant and can contribute separately.
Cooperating collectively with others can get the achievement since a long time ago runs.

Care and share alike for the society: They care for the sentiments, needs and experience of the
society and offer our inclinations similarly. They make a decent attempt to accommodate the less
advantaged and the poor to guarantee a better society and a more prosperous Bangladesh. It is an
honor, their obligation and advantage, to have the option to serve the country in more manners
than simply giving financial administrations.

Begin with the end in mind: Each progression is relating their objectives. They set their
destinations from what lies behind and around them, and what lies among them. They start
earnestly to wrap up accomplishing the objective on schedule.

Organizing in Premier Bank Limited:

On preparing for plans that do not go as planned, we have been told that planning should not be
something one prepare once and then put on a shelf and forget about. Dynamic planning should
be a part of any organization's management strategy. The following are the steps included in the
business planning process:

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1. Analyzing the circumstances: This should be a review of how their customers, clients,
competitors, and shareholders think about their planning and organization. It should also
be an honest and self-critical exercise aimed at answering the key questions that any
strategy planner should ask themselves on a frequent basis: “What are our main strengths
and weaknesses?” “How they avoid the cost in planning. Their major errors in the past,
and how can they learn from them from those mistakes. “Do they make a sufficient
amount of errors?”
2. Effectively creating a strategic plan: Before we start planning and organizing, we need
write down a clear stated purpose. Because it can change or affirm the direction of our
plans, developing that our own mission is typically the most valuable component of the
dynamic planning process. Plans are meant to give people a sense of direction and to
communicate where the preparation is going. If shareholders, employees, and business
partners are aware of the mission, they will be more likely to support it.
3. Putting the plans together: Making out the plans includes integrating and combining
our marketing, sales, development, operations, and finance goals in order for the bank to
achieve its overall goals. This "fitting work" is normally done in an ongoing process until
the organization's entire structure is uniform.
4. Making preparations: We must begin the real job of preparing the strategy when the
mission and philosophical foundation have been specified. When getting ready, there are
a few crucial things to consider:
 Assign a coordinator: Name the person who will be in charge of organizing the
planning process and ensuring timely delivery of the final document (planning
process manager).
 Engaging the expertise of a facilitator: Take into account the importance of a
seasoned moderator. If they don't have someone on staff who is available and has
the necessary knowledge and talent to guide complex business planning
procedures, hire one.
 Task concept: Describe the many assignments and phases associated with the
process, as well as their scheduling and the intense work plan.
 Choosing team members: Define the roles, abilities, responsibilities, and expected
ability to contribute of the people who will be participating in the process.

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  Collecting information: Collect and arrange all of the essential data that will be
needed from both internal and external source
5. Setting the plans together: After the organizing plan has been finalized, one of the most
crucial things to do is to use it to determine the objectives of Premier bank's units and
individuals. Their sales manager's goal is to meet the sales targets set out in the strategy.
The operations manager must fulfill the expected quality standards and operational rates.
The development team must, among other things, adhere to the specified schedules for
launching the new product. Individual goals should be written down, and work results
should be examined and evaluated on a regular basis. These should serve as the
foundation for the employee's monetary pay.
6. Observing the procedure: Information exchange evaluating the implementation of
company's plan on a regular basis is critical to organization's success. To ensure
successful implementation of the plan and attainment of its objectives, action plans,
monitoring methods, and frequent feedback should all be integrated. Engaging in this
process can have a significant impact on how company team members see their role in
the bank, as well as on their performance. Their staff will never take ones planning
carefully again if they finish the planning and organization and then put it in a box and
forget about it for a year. The plan must be changed if critical assumptions change. As a
result, half adjustments are advised. Implementation, action, and keeping the plan up to
date are the keys to realizing the benefits of dynamic planning.

Organizational Structure and Decision Making:

We inquired about how the system is used to attract new clients, assess current client happiness,
and ensure client loyalty to their organization. They work on the basis of standard systems.

1. Developing an Ethical Banking Practice

 Begin at the very bottom: Internal announcements, onboarding, performance
reviews, coaching, meetings, and, of course, training and retraining establish the
tone by taking compliance seriously and communicating its importance
throughout the organization. Compliance becomes woven into every function of
the banks when leadership spearheads a culture of responsibility.

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  Distribute adherence knowledge among banks: Integrate compliance subject
matter specialists in legal departments, risk management divisions, and audit
divisions, as well as in specific business sectors.
 Identify and eliminate inefficiencies in compliance training: If a loan officer and a
personal banker are both obliged to take the same class, but it is targeted toward
the personal banker's compliance requirements, the loan officer will get a far
lower return on the investment because the course is irrelevant.
 Assure that compliance issues and training programs are linked: So often, these
components exist in distinct compartments. However, training becomes more
effective when the curriculum is based on the kind of compliance concerns that
personnel face on a daily basis. They're more likely to remember information
that's important to their job. Chief learning officers must remain acutely aware of
the organization's compliance challenges, which they must properly integrate into
compliance training.
2. Members of the Team Collaboration:
Employee engagement is a contentious issue for any business in today's globalized world.
Employees who are engaged are more likely to contribute to organizational productivity. It also
aids in the maintenance of a higher level of dedication. Employee engagement refers to how
committed and involved employees are with their company and its principles. Employee
productivity, which is enhanced by the employee's dedication to his organization, is critical to
the business's success.

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Organogram of the bank:

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Corporative structure of Premier bank limited:

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 Registered name Premier Bank Limited

Type Public limited company

Founded and start formal activities 26 October, 1999

Headquarter 42 Kemal Ataturk Avenue, Banani,

Dhaka, Bangladesh
Chairman HBM Iqbal
Number of locations 118 Branches, 10 Sub-Branches, 186
Agent Outlets
Services Retail banking, corporate banking,
credit cards
Number of employees 1,947

Branches 119
Agent banking outlets 123

ATMs 81

Website http://www.premierbankltd.com/

Slogan ‘First service’

Competitive advantages of Premier Bank Limited:

When we interviewed the manager, he mentioned about some points that they are implementing
on their company to make it competitive in bank industry.

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  Advanced strategy:
1. Desire to make the best bank in Bangladesh.
2. Want to deliver standard service so that they will become „Best choice‟ for bank service.
3. Train and motivate the employees in such a good way that they can understand the
customers need and give them the quality services.
4. Want to take enough steps to make the bank a place where people are happy and also
satisfied with the environment to work and also want to build up a desirable career by
their likings.
5. Want to create values for our shareholders who invested and give them a good return.
6. Wants to make the employees up-to-date with the bank rules and regulation and also the
new technology.
 Strong strategic actions:
The manager reviews the performance of the premier bank in the industry. They are now giving
a comfortable interest rate for the shareholders. Their focus is now to create a strong position in
the market which helps them to gain more share in the market, that‟s why they introduce
segments like corporate client and small and medium enterprise. They also comes up with
different kind of banking segments like retail banking, school banking, agent banking , Islamic
banking and many more.

 Digitalization:
Right now the premier bank ltd tries to give all of its efforts so that it can get the digital
transformation from the conventional one. The bank has taken many initiatives so that they can
become digital and cashless. The premier bank introduces their new operation, mobile banking
program named “PMONEY”, and by using this app customers can get a wonderful experience of
finance. It gives sophisticated service to the customer which gives them day to day banking
solution and it is very comfortable to use.by using it customer do banking, pay bill, transfer
funds, mobile recharge, get mail notifications, and other banking service related to premier bank.
They also try to open booth sections all over the country and they try to fix this up with in this
year having more than 500 booths. Premier bank always try to come up with innovation which
brings attractive products and services to the market so that the valuable customers do their
banking transactions easily, quickly and digitally.

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Basically our main goal is how fairly we can treat our customers so that the banking procedure
became easy for them to understand and also accesses the products. And for this, the premier
bank embraces the new technologies and way of working to fulfill the need of the customers.
Premier bank also look after the community and provide different loans to the new startups and
do social works such as scholarships. There is much more to accomplish for the wellbeing of the
community.

Product of premier bank limited:

Premier bank mainly offers two kinds of products.

1. Liability products or deposits

2. Asset products or loan
1. Liability products or deposits:

i. Current account: Premier Bank Current Account enables to handle everyday funds in a
manner that meets a customer‟s transactional requirements. The mix of convenience and
flexibility features guarantees that you always have access to your account that is tailored
to your company's needs. The Premier Bank Current Account is likely to be the most
helpful Bank Account you will ever have for business operations. It‟s a non interest
bearing cheaque account and offers Visa Debit card and 24 hour free access to ATMs.
ii. Savings account: The Premier Bank Savings Account allows its customer to execute
regular financial operations in a very easy manner. On the outstanding balance, there
is an attractive interest rate. Furthermore, all account users receive a VISA/MasterCard
Debit Card and ATM access for 24 hour banking convenience. It‟s an interest bearing
cheaque account and gives interest payment on half year basis.
iii. Fixed deposit (FDR): FDR is mainly for those investors who want to deposit a lump
sum of money for fixed time duration. For example a minimum time for FDR is 1 month
above of this and thereby earning a higher rate of interest in return. The rate of interest
are given below:

Product Name Parameter Rate

1 Month FDR Any amount 3.25% p.a.
2 Months FDR Any amount 3.50% p.a.
3 Months FDR Any amount 5.00% p.a.
6 Months FDR Any amount 5.00% p.a.
12 Months FDR Any amount 5.00% p.a.
36 Months FDR Any amount 5.50% p.a
iv. Premier esteem saver account: Premier Esteem Savers” is a savings account that will
provide the most appealing privileges, flexibilities, and other values to clients with the
highest income levels than any other savings account given by Premier Bank to date.
Some key features are:
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 - It gives the higher interest rate. For daily balance below BDT 50,000.00 they
don‟t offer interest. For BDT 50,000.00 to below BDT 200,000.00 the interest
rate is 4.00% For BDT 200,000.00 to below BDT 500,000.00 interest rate is
4.50% and for BDT 500,000.00 & above the interest rate is 5.00%.
- Interest will be credited half yearly.
- Account opening balance is BDT 5 Lac.
- Free Master/VISA Debit Card.
- No Cash foreign currency endorsement Fee on the passport.
- 25% off on Locker Service.
v. Premier excel server account: Premier Excel Savers” is a savings account that will
offer the second most attractive benefits, flexibilities and other values to the upper mid to
top income level customers than any other savings account except “Premier Esteem
Savers” offered by the Premier Bank. Key features:
- Gives higher interest rate. For Daily Balance below BDT 10,000.00 the interest
rate is zero, For BDT 10,000.00 to 100,000.00 the interest is 3.50%, For BDT
100,000.00 to BDT 200,000.00 the interest is 3.75% and For BDT 200,000.00 &
above the interest rate is 4.00%.
- Interest will be credited half yearly.
- Account opening balance is BDT 2 Lac.
- Free Master/VISA Debit Card.
- No Annual fee at all and Extended ATM limit on Debit card to BDT 50,000/- per
day.
- No Cash foreign currency endorsement Fee on the passport.
- 10% off on Locker Service.
vi. Premier remittances sever account: Premier Remittance Savers” is a savings account
that offers the attractive benefits, flexibilities and other values to the remittance
customers. The Account can be opened under both conventional & Islamic banking.
vii. Monthly savings scheme (MSS): A regular saving pays off when you really need it.
Save small amount in your account each month and let your savings grow with time
through our Monthly Savings Scheme. For opening this account no initial deposit is
required. Here, monthly deposit starts from TK 500 and above. The flexible tenor of 3, 5,
10 and 12 years. This account has auto installment transfer facility and one customer can
open more than one scheme.
3 Years 6.75% for Tk. 500.00 Maturity Amount: 19,864.68

12 Years 7.00% for Tk. 500.00 Maturity Amount: 111,358.27

viii. Monthly income scheme (MIS): This account allows the investment to create a monthly
income for the customers. Deposit a specified amount at the start of the term and receive
a monthly profit until the term is through. At maturity, the account holder will receive the
principle amount in returned. It gives monthly return on investment. The flexible tenor of
this account is 1, 3 and 5 years. The minimum deposit starts from BDT 100,000.00. One
customer can open more than one scheme.

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 1 Year at 6.50% for Tk. 100,000.00 Monthly Payable Amount: Tk. 541.67
5 Years at 7.00% for Tk. 100,000.00 Monthly Payable Amount: Tk. 583.33
ix. Double benefit scheme: Under this scheme, any money is doubled after 10 years and 3
months. Deposits must be made in multiples of Tk. 10,000.00. In the same way as Fixed
Deposits are created, a specially designed instrument will be issued for deposits under
this program. The instrument cannot be transferred or renewed. It doubles the customer‟s
initial deposit in 10 years 3 months and the Minimum deposit of Tk. 10,000.00.
Years Deposit Amount Maturity Amount
10 Years 3 Months 10,000.00 or Multiples 20,000.00 or Multiples
Other than that, Premier bank also offers other account facility such as, foreign currency
account, Non-resident foreign currency deposit account, Resident foreign currency
account, Premier payroll account, registered retirement deposit plan, Shawpno which is a
one year six month deposit scheme. Etc.
2. Asset products or loan:

i. Home loan: by understanding the importance of having an own place to leave Premier
bank offers home loan with an attractive interest rate. It gives loans for both commercial
and residential purpose.
ii. Auto loan: premier bank now also provide automobile loan for its customers. And this
loan range starts with 200000-4000000BDT.
iii. Personal loan: Premier bank offers Personal Loan for a valid reason from buying
household appliances to emergency medical needs. Some of these could be: Purchase of
Electronic goods, House/Office Renovation, Marriages in the family, Advance Rent
Payments, Travel Expenses and Payment of Taxes etc.
iv. Customer credit scheme: Premier Bank introduces a consumer credit scheme to provide
loans to those with limited or fixed incomes in order to help them improve their standard
of living. This loan has simple equal monthly installments (EMIs) ranging from 12 to 60
installments.
v. Home loan for freedom fighter: premier bank created a special home loan program for
qualified Freedom Fighters. Premier Bank offers Home Loans to Certified Freedom
Fighters in exchange for their monthly Honorarium Allowances. The purposes of the loan
are construction, renovation and extension of existing house. The limit of the loan is
minimum BDT 100,000 to 350,000 and the period is 1 to 10 years maximum. The interest
rate of the loan is 10.50 % to 12.50%.

Human Resource Department

Human Resource department mainly deals with job recruitment, different types of motivational
activities, raising salary policies, employee turnover rate etc. Another thing is noticed that there
is a "leave form" which contains who will be responsible for his work part when he/she will be in
leave with the purpose of the leave. The HR department mainly focuses on-

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  Staffing: It means that the HR department mainly focuses on the planning, recruitment,
selection process of talents.
 Compensation & Benefits: This aim is to maintain the compensation and benefit
packages for the employees.
 Training & Development: HR department finds out the necessity of training the
employees and to up-skill them and develop their skill and knowledge.

Recruitment, Selection & Probation period:

Recruitment: it means giving availability of jobs and inviting applicants and this process covers
talent hunting. Therefore, recruitment policy aims at right kind of talents. selection through a
long process.

Steps of selection procedures:

a) Receipt of Application in Prescribed Form of the Bank

b) Sorting out of Applications
c) Preparation of short listed candidates
d) Holding Written Test
e) List of Desirable Candidates for Interview
f) Conducting interview
g) Final approval by competent authority
h) Investigation of previous employment history
i) Physical Examination
j) Appointment & placement

Mode of Recruitment:

 All recruitment advertisements are published in National Dailies mentioning the

eligibility criteria.
 Every candidate will appear for a written test. The subject matter of test is General
Knowledge, Mathematics, English etc., Management from time to time may decide
Economics/ Banking as. For this purpose, Premier Bank Limited will take the help of
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 outside experts such as IBA, Dhaka University or similar institutes for setting the
questions, supervising the examination work, examining and marking the answer scripts.
 A candidate must secure minimum 60% mark in written Test to be eligible for
VIVA/Interview. Total number of candidates to be called for VIVA.
 All people to be appointed by the bank will have to undergo a medical test for Bank‟s
approved Physician/Medical Officer so as to ensure that they are physically and mentally
in sound health.
Premier bank ltd. believes in providing efficient service as well as sufficient benefits to the
employee at their satisfaction. The benefits and facilities provided by the banks to its employee
are as follows:

 Bonus: All regular employee of the bank including the probationary officers are entitled
to two festival bonuses on the occasion of Eid-ul- Azha worth of one month‟s basic pay
irrespective of their date of joining and religion. Moreover the board at its discretion may
sanction incentive bonuses form the profit earned by the Bank.
 Provident Fund: Provident fund is the service benefit, which allows regular employees
or the bank to save 10% of their basic salary in every month. All the confirmed
employees will get the opportunity of provident fund.
 Gratuity: This is a benefit scheme of the employees of the Premier Bank Ltd. for their
security after they leave the institution on retirement. The benefit is paid to the nominee
or heir in case of the death of the employee. But if any employee is dismissed from the
service of the bank on account of any misconduct, breach of discipline, he/she will not
get this benefit.

 Medical Facilities: The entire cost for medical treatment including hospitalization is
given to an employee if he or she meets with an accident while on duty The board at its
discretion may also grant lump-sum amount to permanent employees of the bank in the
following cases:
o Major surgical operation
o Medical treatment of grievous diseases of accident requiring hospitalization

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  Maternity Benefits: The bank provides this type of benefit to permanent employees and
only for two issues in her whole career. But the probationer employees are not entitled to
this benefit.
 Staff House Building and Car Loan: The bank grants house building and car loan for
the management executives. The loan amount does not exceed 75% of the total cost and it
amortized in every month from their salaries.

Performance Appraisal:
The performance appraisal is prepared annually on each employee in the prescribed form. An
employee shall have access to his/ her appraisal reports up to a certain portion as specified in the
appraisal form. Every employee will have access to take the opportunity to represent against any
adverse comment if anything such written in his/ her appraisal report.

Conclusion:
Every business must have a goal in order to succeed. To accomplish that aim, the organization
must establish its vision and mission. The company is capable of meeting its objectives based on
its vision and mission. As a result, every company must have a Human Resources Department.
An organization cannot function without good human resource management. The company will
not be able to fulfill its objectives without it. Premier Bank has an excellent Human Resources
Department as well.

PBL's Human Resources Department is extremely efficient. The banking sector no longer relies
only on traditional banking methods. In today's competitive world, this sector has spread its
wings far enough to encompass any type of financial service wherever in the world. As a result,
not only from local banks, but also from international institutions, the bank now faces strong
competition. To compete in this competitive climate, banks must manage their assets and
liabilities carefully. Also, to acquire new advance technologies in order to reduce operational
expenses and therefore increase profit. Only the Human Resource Department is capable of
doing this by focusing on staffing, administration, salary and benefits, as well as training and
development. PBL could do better in the future if they put more attention into improving their

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Human Resource Division, because only an updated Human Resource Division can provide
better results to a company by upgrading its human resources and making them more effective
and efficient.

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Appendix:

Questionnaire
1. What are the mission and vision of Premier Bank Limited? State a few ways how you
develops plan to achieve them?
2. Usually what types of typical steps do you use to implement the plans?
3. How often do you modify the plans to sustain and succeed in this challenging
environment?
4. Have you experienced any conflicts on team work? And how you handle them?
5. What type of departmentalization is present within the company?
6. What managerial style is used and are the employees given some authorities in decision
making process?
7. Being a manager how you evaluate employees performance?
8. Tell us about how you organize tasks in terms of business goals, personal goals of
employees, periodic evaluation of goal attainment and appraisal.
9. As a manager of this company, please state a few tasks that you carry out on daily,
monthly and yearly basis.

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 References
1. https://premierbankltd.com/pbl/wp-content/uploads/2021/04/Annual-Report-
2020.pdf

2. https://en.wikipedia.org/wiki/Premier_Bank_Limited

3. https://premierbankltd.com/pbl/

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