NAMA : ZAHRA ZESYA HADJU

CLASS : PHARMACHY A3
NIM : F202001141

Conversation 1

A: “Good morning. How can I help you?”

B: “Good morning, I have this prescription.”

A: “Let me see. I think we have it. Let me get that for you.”

B: “Thank God. You are the fifth pharmacist that I have asked for it today.”

A: “I am glad that we can help you.”

B: “Can you tell me how I should use it?”

A: “Certainly! You need to take these pills once a day before you go to sleep.”

B: “Okay, how long do I need to take them for?”

A: “Ten days for this one.”

B: “Is there any side effect?”

A: “Rare but possible drowsiness, dizziness, blurred vision, and constipation. It is

recommended that you avoid physically demanding activities after taking this, also no
driving.”
B: “Okay, then. Can I pay with my card?”

A: “Sure! That will be $14. Is there anything else I can help you with?”

B: “That would be all, thank you.”

Conversation 2

A: “What can I do for you, Sir?”

B: “I have got a doctor’s prescription for some medicines for my wife.”

A: “There are five medicines in this prescription. I am sorry we don’t have it all today.”

B: “When can I have the other medicine, please?

A: “You can have it on Friday. This is the medicine that is ready for today.”

B: “Thank you.”

A: “Anything else you want, perhaps?”

B: “Please give me one packet of ten tablets.”

A: “Here it is, please.”

B: “Have you got some good tooth brush?”

A: “Yes, please. You can choose from this list.”

B: “Okay, please make the bill.”

A: “This is your bill.”

B: “Here is the money.”

A: “Thank you for your visit, Sir

Conversation 3

A: “Hi, how may I help you?”

B: “Hi there, I’d like to pick up a prescription.”

A: “Alright, one moment please.”

B: “Also, there’s something else I wanted. Do you have anti-itch medication?”

A: “What kind of itch is it?”

B: “It’s itches due to bug bites.”

A: “Well, there are many brands. Some can be used for more than just bug bites.”
B: “Cool, thank you!”

A: “I will have your prescription drugs ready shortly.”

B: “Thanks! The pharmacy sure has a lot of helpful things.”

A: “If you need anything, you can always come in and ask.”

B: “Alright, thank you!”

ANSWER :
1. Please explain the main point of the conversation ?

 The first conversation was the customer's prescription for the pharmacist's fifth
patient, the pharmacist explained how to take the drug and the side effects of the
drug
 The second conversation is a husband brings a doctor's prescription for his wife but
it can be in accordance with the prescription but other prescriptions can be
obtained on Friday and he also bought a toothbrush
 The third conversation is what the customer has to do for the various prescriptions
to move and the pharmacist explains the explanation of the prescribed recipes

2. Please, identify the expression used in pharmacy ?

 The expression of the pharmacist being kind, polite, and friendly when dealing with
customers and explaining the use of drugs can be easily understood
 The expression of the pharmacist being kind, polite, and friendly when dealing with
customers and explaining the use of drugs can be easily understood
 The pharmacist's expression is kind, polite, and friendly and provides solutions and
suggestions to the customer and mentions some can be used more than insect
bites