Topic Areas Topic Details, Courses, Books Weighting

Perform tasks associated with the

User Management and Notification Process
maintenance of employees, business roles
and users, as well as set up data
restrictions. Set up a notification process
and configure conditions and actions for > 12%
workflows.
C4H440 (SAP CLOUD FOR CUSTOMER
2011)

Define and configure pricing components

for internal and external pricing
determination, and trigger pricing in sales
documents.Define different account
Master Data (Account, Contact, Product, and Pricing) groups and contact relationships. > 12%

C4H440 (SAP CLOUD FOR CUSTOMER

2011)

Use data migration templates, data

Data Migration and Integration
workbench, troubleshoot data migration
issues and understand mass data
maintenance. Describe the SAP pre-
packaged integration scenarios and
optimal project management practices
related to system integration. > 12%

C4H440 (SAP CLOUD FOR CUSTOMER

2011)
C4H410 (SAP CLOUD FOR CUSTOMER
2011)

Set up contract as follow-on from

preceeding document, create a document
flow, gather pricing determination.Set up
quotation functions, such as, quotation
creation, product recommendations,
availability to promise, pricing request
Sales Contracts Quotation and Sales Order Management and follow-up transactions; set up sales 8% - 12%
order functions, such as order creation,
product recommendations, order status
updates and follow-up transactions.
C4H410 (SAP CLOUD FOR CUSTOMER
2011)

Implementation Basics and Fine Tuning Identify tasks to configure and administer 8% - 12%
SAP Sales Cloud. Identify fine-tuning
timeline and dependencies in the context
Topic Areas
Reporting
Lead and Opportunity Management
Sales Planning and Forecasting
Visit Planning and Execution
Territory Management
Personalization and Extensibility
Topic Details, Courses, Books Weighting
of the overall implementation and the
ways to tailor the solution by checking
and adjusting the predefined settings to
meet the customer’s business
requirements.
C4H440 (SAP CLOUD FOR CUSTOMER
2011)
C4H410 (SAP CLOUD FOR CUSTOMER
2011)
Leverage MS Excel with SAP Sales Cloud
reports, and identify different components
of custom reports and interactive
dashboards. 8% - 12%
C4H410 (SAP CLOUD FOR CUSTOMER
2011)
Set up lead distribution and aging
notifications; also set up opportunity
functions, such as opportunity creation,
buying center and revenue scheduling. 8% - 12%
C4H410 (SAP CLOUD FOR CUSTOMER
2011)
Set up sales target plans using various
dimensions and create, update and
submit forecasts.
< 8%
C4H410 (SAP CLOUD FOR CUSTOMER
2011)
Set up activity planning and visit
execution with surveys and tasks.
C4H410 (SAP CLOUD FOR CUSTOMER < 8%
2011)
Set up territory hierarchy and configure
rules for territory determination.
C4H440 (SAP CLOUD FOR CUSTOMER < 8%
2011)
Identify how to use personalization and
extensibility, including how to define
related parameters.
< 8%
C4H440 (SAP CLOUD FOR CUSTOMER
2011)
The SAP Education has created this certification exam for the assessment of SAP skills,
such assessments are defined based on the understanding of SAP Sales Cloud. The SAP
offers certification for associate, professional, and master levels, they have defined this
certification levels considering the candidate's actual experience and domain expertise.
To ensure success in SAP Sales Cloud Certification Exam (C_C4H410_04), SAP
recommends combining education courses and hands-on experience to prepare for your
certification exam as questions will test your ability to apply the knowledge you have
gained in training and professional experience.