Richfield Engineering Limited CORRECTIVE AND PREVENTIVE ACTION STANDARD OPERATING PROCEDURE Approved SOP/005 Copy No. 10 Issued To: Mr. John Kung’n Draughtsman/AutoCAD Operator REL/SOP005 CONTROLLED CopyRichfield Engineering Limited DOCUMENT REF. No. DEPARTMENT a STANDARD OPERATING PROCEDURE ‘ALL DEPARTMENTS. ISSUE I RELISOP/005 REVISION 0 DATE 14 April 2010, [supirer ‘CORRECTIVE AND PREVENTIVE ACTION | PAGE Page 1 of 5 - TABLE OF CONTENTS: Section Description Page Ol Page Revision Status 02 of 05 1.0 Purpose 03 of 05 20 Scope 03 of 05 3.0 Reference Documents 03 of 05 40 Responsibilities 03 of 05 5.0 Procedure 03 of 05 6.0 Response / Approval of CAR’s 04 of 05 70 Review of Open CAR’s 04 of 05 8.0 Complaint and Customer Request for Corrective Action 05 of 05 SOP PREPARED | QUALITY ASSURANCE DEPARTMENT DATE. | 8* December 2009 BY: ve SOPCHECKED | Wambua TM. SIGN is el DATE | 14% Aprit 2010 BY: Quality Assurance Officer U SOP APPROVED | J. Brahmbhatt SIGN (dant DATE | 14% April 2010 BY: Managing Director Lb CONTROLLED COPPYRichfield Engineering Limited DOCUMENT REF. No. DEPARTMENT STANDARD OPERATING PROCEDURE IMENTS. I REL/SOP/005 ‘REVISION 0 DATE 14" Apnil 2010 ‘SUBJECT ‘CORRECTIVE AND PREVENTIVE ACTION | PAGE Page 2 of 5 0.1 Page Revision Status: Issue | Revision | Details of Change Effected By | Effective No.__| No. ‘Approved By Date 0010 CONTROLLED COPPYRichfield Engineering Limited DOCUMENT REF. No. DEPARTMENT STANDARD OPERATING PROCEDURE ALL DEPARTMENTS. SUE T REL/SOP/005 REVISION oO DATE, 14" April 2010 SUBIECT ‘CORRECTIVE AND PREVENTIVE ACTION | PAGE Page 3 of 5 1.0 Purpose: 1.1 Toestablish procedures for investigating and documenting causes of non-conforming products and services and requesting corrective action to prevent recurrence. 2.0 Scope: 2.1 This procedure applies to all Richfield Engineering Limited processes, work operations, purchased materials and procedures within the scope of the Quality Management System, including quality records and customer issued corrective actions. 3.0 Reference Documents: 31 Richfield Engineering Limited Quality Management System Manual. 3.2. Standard Operating Procedure “Control of Non-Conforming Products” 4.0 Responsibilities: 4.0 The Quality Assurance Manager or his designate: Under the direction of the Managing Director is responsible for overall implementation and maintenance of the Corrective Action Procedure, including Issuance of “Corrective Action Requests” Forms( CAR’s ) + Evaluation and approval of CAR’s and of responses to CAR’s. + Resolution of delinquent or unacceptable CAR’s responses. + Complete and effective response to requests for corrective action issued by customers. Monitor that CAR’s are addressed and follow up to ensure corrective action is effective. Follow-up audit of implementation where internal corrective action has resulted in changes to practices, documentation or procedures. 5.0 Procedure: 0010 CONTROLLED COPPYRichfield Engineering Limited ‘DOCUMENT REF. No. DEPARTMENT STANDARD OPERATING PROCEDURE ALL DEPARTMENTS. ISSUE 1 REL/SOP/00S REVISION 0 DATE | 14" April 2010 SUBJECT CORRECTIVE AND PREVENTIVE ACTION | PAGE Page 4 of 5 51 Issue of Corrective Action Requests Forms 5.2 CAR’ sare issued at the discretion of the Quality Assurance Manager or his designate 5.3 Responses to internal CAR’s is required within 7 days of issue and to suppliers CAR’s within 14 days, except at the discretion of the Quality Assurance Manager to allow for travel time, unavailability of respondent or other acceptable circumstances. 5.4 CAR’s are addressed to the individual, organization, or supplier responsible for effecting the corrective action and making reply. 5.5 CAR’sare assigned a sequential CAR number according to “Control of Non- Conforming Products” Standard Operating Procedure. 6.0 Responses / Approval of CAR’s: 6.1 Responses to CAR’s include:- * Confirmation / cause of discrepancy. + Reasons why discrepancy was not detected during production. + Reasons why Standard Operating Procedure was not followed. “ Reasons why discrepancy was not detected prior to shipment. + Corrective Action taken to prevent recurrence 4 When Corrective Actions becomes effective. 62 Inadequate responses to CAR’s are re-submitted to the respondent with reason for disapproval. 63 — CAR’s approved by the Quality Assurance Manager or his designate are filed in the approved CAR’s file. 7.0 Review of Open CAR’s: 7.1 Non-Conformance Reports (NCR’s) are monitored by the Quality Assurance Manager or his designate to identify delinquent CAR responses. 0010 CONTROLLED COPPYRichfield Engineering Limited | DOCUMENT REF. No. DEPARTMENT STANDARD OPERATING PROCEDURE ALL DEPARTMENTS. ISSUE 1 REL/SOP/005 REVISION 0 DATE | 1d" April 2010, (Supsecr ‘CORRECTIVE AND PREVENTIVE ACTION | PAGE Page 5 of 5 7.2 Delinquent CAR’s will be investigated and appropriate steps taken to ensure resolution. 8.0 — Complaint And Customer Request For Corrective Action: 8.1 Complaint or corrective action requests received from customers are investigated by the Quality Assurance Manager or his designate to identify and verify the nature of the problem. 8.2 Onreceipt of a request for corrective action from a customer, the Quality Assurance Manager records entry in the customer NCR / CAR standard format according to “Control of Non-Conforming Product” Standard Operating Procedure. 83 Responses to customer requests for corrective action will be completed by the Quality Assurance Manager or his designate, Where warranted a “Corrective Action Request” may be issued. 84 — Copies of all CAR’s and customer requests for corrective action are retained in the NCR / CAR file located in the Quality Assurance Department. 0010 CONTROLLED COPPY