Toccoa Falls College

Business Internship Journal: Ethan Freshwater

Fall Semester: 2021
Internship Location: Worldview at the Abbey

8/23/2021: 4 Hours
Sent emails to parents and students regarding facility information, dates, directions, move-in
details, tuition reminders, and oversaw ordering merchandise consisting of t-shirts and polos.
Collated information on spreadsheets, ledgers, and bank statements.
8/24/2021: 5 hours
Moved furniture in dorm building with facility managers.
Answered phone calls and emails regarding facility information, tuition, and billing.
8/25/2021: 3 hours
Assigned rooming of students, RA’s, and oversaw acquisition of key fobs for staff.
Followed up with Trinity about scholarship information, student registration, ID’s and emails via
email and phone calls.
Organized student dietary information for cafeteria, solidified rooming lists and sent them to
facilities.
Moved more furniture in dorm building.
8/26/2021: 4 hours
Conversed with Trinity in order to detail registration of students, classes, and IDs.
Finalized Class Schedules
Conducted preventive maintenance on Office and Library room. (Mice in the shelves were
removed, chairs were fixed, and window was restored)
8/27/2021: 2 Hours
Spent time emailing students and families.
Finalized solutions for purchasing books, paying tuition, and mailing packages.
8/30/2021: 8 Hours
Started helping with Staff Training, emailed parents for tuition reminders, ordered and designed
name tags, coordinated Google Drive organization, added and coordinated files regarding
students, made decisions about scholarships via FAFSA and discussion with provost.
8/31/2021: 8 Hours
Attended a Mental Health Seminar training.
9/1/2021: 4 Hours
Met with campus facilities to coordinate upcoming events. Participated in RA training via a live
simulation of potential student interactions. Coordinated an out of country tuition payment for a
non-us citizen who is attending our school this year.
9/2/2021: 5 Hours
Worked in the office on emails regarding opening day issues, class registration, and preparation
of RA training. Traveled to CO Springs to pick up apparel and uniforms for students and staff.
Had a preparation meeting with the rest of the team discussing future events and prep needed for
them.
9/3/2021: 6 Hours
Lead a morning devotional for staff and faculty. Participated in two training sessions for training.
Finalized rooming, student attendance, keys, move-in processes, etc.
9/4/2021: 2 hours
Helped move furniture, set up dorms, and delegated tasks for our opening day.
9/6/2021: 2 Hours
Helped with communication with parents as there was a health situation that they all needed to
be aware of before they arrive for our move-in day on the 7th. Called, texted, and emailed every
family and student regarding this issue.
9/7/21: 16 Hours
Ran and organized our Move-in day. Participated in sales table, welcome table, moving
furniture, welcoming parents and students, participating in small team meetings throughout the
day, directed staff in tasks, answered questions from students and parents, coordinated tours,
coordinated food prep, helped with location set-up, added additional student last minute to our
roster, clarified all important details regarding this addition, completed student orientation,
prepared small groups, and had one final debrief meeting with staff.
9/9/21: 4 hours
Helped set up a worship night, participated in announcements, presented information that was
important to students needs. Played volleyball and facilitated growing activities.
9/13/21: 5 Hours
Engaged with problem solving sessions with Trinity International regarding credits, student IDs,
and student emails. Prepared schedules for a camping trip. Set up a guiding service for our
camping trip.
9/14/21: 7 Hours
Participated in meetings throughout the day details campus issues, future focused decisions,
preparing for a preview weekend, designing schedules, engaged with team building
conversations, and moved equipment across campus.
9/15/21: 1 Hour
Gave final confirmation regarding the camping trip and details leading up to it.
9/16/21: 5 hours
Worked with Trinity regarding final details and parents regarding credits, IDs, and student
emails. Facilitated information to students about the camping trip that afternoon. Helped students
pack and transport to the camping location.
9/21/21: 8 hours
Gathered information regarding the camping trip, performance reports on guide service, and
student interaction on that trip. Feedback from staff and faculty revealed less than satisfactory
performance. Discussed event planning, strategic goals for events, how to implement those goals,
and how we can accurately gauge our performance. Attended meetings throughout the day
regarding these issues. Worked on condensing data into sheets and preparing a statistical report
regarding our performance over the last five years in a specific event.
9/23/21: 5 Hours
Helped set up and organize a community outreach event focused on discussing Christian
boundaries within an academic setting. Gave admin related announcements to the student body
present.
9/24/21: 6 Hours
Emailed preview members that were going to be attending our up coming preview event about
details regarding their stay. Set rooming details, dietary needs, organized timeline for the events,
discussed preview goals with the team and settled disputes about vison.
9/27/21: 5 Hours
Updated admin sheets, conducted research into the profitability of our preview events on
campus, started the process of switching our CRM from Google to Zoho.
9/28/21: 9 Hours
Met with faculty members to discuss our up coming preview event in Oct. Planned out what we
needed for that next week in terms of tasks, responsibilities, event specifics. Had a meeting with
Campus coordinators to discuss cafeteria issues, important dates regarding our program in the
near future, and settled some student issues that arose last week. Lead a meeting with the admin
team that focused on the upcoming preview week. Participated in another meeting with the
whole team to discuss our upcoming weeks and their predicted outcomes.
9/29/21: 6 Hours
Completed all digital preparation for our Preview event. Started to work on physical preparations
that were coming up the following day. Gave assignments to our team for specific
responsibilities that they were to do over the next couple days. Discussed how and when those
things should be done with the team. Prepped students for the event in terms of what their
responsibilities were going to be.
9/30/21: 7 Hours
Helped with the day of set up process for the Preview event that was happening the next day.
Moved tables, prepped common rooms, helped guide student body through a cleaning schedule,
provided guidance for placement of different event focused tables, and oversaw the placement of
decorations/embellishments.
10/1/21: 16 Hours
Helped run Preview event. Welcomed parents and students, finished final preparations, guided
students on how to welcome, coordinated students, participated in welcome team and marketing,
answered questions regarding the program, discussed the program with parents and prospective
students, provided support to other staff members in presenting information throughout this
event, sold merchandise, helped reset rooms/tables/chairs, helped set up dinner preparations,
coordinated student interactions with prospective students.
10//2/21: 8 Hours
Helped lead the second day of our preview event. Basically the same responsibilities as above
but with a little more involvement in regards to answering questions and taking part in formal
presentations.
10/4/21: 4 Hours
Did admin work on sheets, research, and finances. Continued to work on a report regarding
preview events in profitability and retention rates.
10/5/21: 5 Hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, and moved equipment across
campus.
10/9/21: 5 Hours
Participated in an apple cider party with students.
10/11/21: 4 Hours
Met with our Trinity representative to discuss our programs relationship and future. Discussed
our MOU and the requirements therein. We discussed how we were going to solve some issues
of admin based data collection/disbursement.
10/12/21: 7 Hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, and moved equipment across
campus. Discussed issues regarding our applications, forms, CRM.
10/15/21: 5 Hours
Participated in student activities as most of the staff and faculty were gone for an event out of
state. Helped diffuse a student interaction.
10/18/21: 5 hours
Collected data and organized the data in a report on the specific preview event. Determined how
that event was profitable or how we could have broke even. Came up with a plan for the next
preview event on price and timeline.
10/19/21: 6 hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, and moved equipment across
campus.
10/21/21: 5 Hours
Sent out a tuition payment reminder that involved bookkeeping, calculating individual tuition
payments, and specific emails to parents and students. Participated in a worship night with
students followed up with a volleyball game.
10/22/21: 8 Hours
Calculated product purchase for merchandise, staff gifts, new stickers, and backpacks for
students. Coordinated sizes and requirements with staff along with coordinating with different
suppliers for these products.
10/25/21: 5 Hours
Generated an email compiling information regarding shuttle information and sent that to
students/parents. Started to do research on new CRM software to make the switch over to after
Nov. 1st.
10/26/21: 5 Hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, and completed tasks specific to
my job.
10/28/21: 5 Hours
Completed research on the new CRM. Performed a cost benefit analysis in the current program
compared to the new proposed program. Conclusion was positive towards the new CRM. Made
specific changes to our processes so that after the Nov. 1st application deadline, we could make
the switch.
11/1/21: 6 hours
Completed work on reworking and designing new applications with the CRM. Upgraded our
payment platform to accommodate increasing amounts of requests for online payments.
Redesigned forms and updated the flow in order to promote a more professional atmosphere.
11/2/21: 6 hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, participated in discussions about
the new CRM and how it should look.
11/5/21: 3 Hours
Complied information regarding shuttles again after the switch over to the new CRM. Sent
another reminder email about shuttles to students and parents.
11/8/21: 8 Hours
Officially made the switch to the new CRM. Updated websites, links, forms, information
regarding dates, and our payment integrations. Completed more research for the preview events
and what our data says historically.
11/9/21: 6 hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, and announced new CRM
switch. Participated in a staff dinner where future decisions were discussed.
11/10/21: 4 hours
Sent out another reminder about tuition payments and shuttles. Talked with Trinity about student
email issues and student IDs. Gave a tour to a prospective student and family.
11/11/21: 3 Hours
Coordinated an lecture for students late at night, purchased equipment relating to that event,
helped instruct staff on how to use that equipment. Played volleyball with students afterwards.
11/15/21: 5 Hours
Gave a tour of campus for a prospective student. Worked with students to figure out shuttle
information and requirements. Discussed shuttle prices and timelines with staff in order to give a
better understanding of it.
11/16/21: 7 Hours
Participated in meetings throughout the day detailing campus issues, future focused decisions,
designing schedules, engaged with team building conversations, figured out specific
requirements from campus in regards to health and safety in a specific situation.
11/19/21: 6 hours
Responded to specific emails with questions on shuttles, tuition, breaks, and applications.
Completed research with staff on how successful preview went and how we want to change or
implement improvement.
11/22/21: 4 Hours
Finalized shuttles for thanksgiving break, coordinated seats, timing, and passengers with staff.
Collected payments and followed up on missing payments. Sent tuition invoices as needed.
Helped student with financial aid forms.
11/23/21: 5 Hours
Coordinated shuttle trips with RA staff on campus. Prepared and directed students and staff in
preparation for the shuttle that was leaving the next day. Finalized details with campus about
Thanksgiving break and solidified plans for Christmas break.
11/29/21: 2 Hours
Prepared information for the following day regarding meetings and prep-work for December.
Items included plans for marketing discounts, purchasing resources, and settling form problems.
11/30/21: 5 Hours
Participated in meetings discussing retention goals, marketing ploys, resource purchases, data
management, deadline dates, and specific goals we wish to achieve in 2022.