IndiaMART InterMESH Ltd.

Call us: +91-9696969696

E:Customercare@indiamart.com
Website: www.indiamart.com

31/08/2021

Subject: Complaint on behalf of IndiaMART InterMESH Ltd. against the Supplier Chawla
Exporters having its office Mehta Chowk Amritsar/Punjab 143001 (Mob No. 9354673006 /
8872874632 (Email: chawlaexporters64@gmail.com) for commission of serious and
cybercrimes.

Sir,

1. The present complaint is being filed on behalf of IndiaMART InterMESH Ltd., a

company incorporated under the Companies Act, 1956 [hereinafter referred to as the
“Complainant/Complainant Company/ Indiamart” ]. The present complaint is being filed
by Mr. Danish Ali Khan, who has been duly authorised by the Complainant Company vide
authority letter,

2. The present complaint relates to serious fraudulent, illegal activities committed by the
above-mentioned Supplier [hereinafter referred to as the “accused”/ “accused persons”].
The accused is cheating, duping innocent buyers who visits on the website of IndiaMART
i.e. www.indiamart.com.

The brief facts leading to the present complaint are as under:

3. The Complainant is in the business of integrated electronic business to business

(B2B) portal, which provides an internet-based marketplace/platform with Free and Paid
listings for various industry / product / services especially for listing the profile/catalogue
of Small and Middle Enterprises (SME) sector, wherein buyers and sellers can interact
with each other for the fulfilment of their requirements. Complainant runs and operates a
Business to Business (B2B) matchmaking platform through its web-portal-
www.indiamart.com and mobile application, whereby any Company or Individual can
advertise their product and seek buyers for its Goods and Services.

4. The complainant has over 2500 employees located across approximately 25 offices in
the country. Since its inception in the year 1996, Complainant was India’s first B2B
directory and had successfully introduced free listing and free query forwarding concept to
familiarize India’s SMEs with benefits of Internet for business promotion. The
Complainant, having established credible presence in its Indian operations to provide
world-class B2B solutions, under its website under the domain name indiamart.com, is
India’s largest online B2B marketplace and information hub for Small & Medium Size
Businesses.

5. Recently, the complainant was shocked to receive complaints from several buyers
(who visited the complainant website to inquire about certain goods & services listed on
the website of the Complainant) complaining that they are cheated by the above-
mentioned Supplier.

Page 1 of 4
 IndiaMART InterMESH Ltd.

Call us: +91-9696969696

E:Customercare@indiamart.com
Website: www.indiamart.com

6. The accused listed at complainant’s website and introduce themselves as genuine

supplier with fake details like name, address, city, firm name & email address etc. Later,
an accused person contacts Buyers and offer them their goods with cheap rates and
collected advance amount from them, but later accused did not supply the ordered items to
the innocent Buyers, even after receiving full/partial payments from them. This modus
operandi not only caused financial loss to the Buyers but also brings disrepute to the
goodwill of our company and erodes its brand value. The transaction amount of all the
cheated Buyers runs into lakhs of rupees.

7. It is pertinent to mention here that the Supplier had registered on the complainant’s
website and took the details of the buyers who were interested in purchasing Face marks.
The Accused Supplier has used the following Bank Account (i.e. A/c : 15330200002511
IFSC : FDRL0001533 ,Federal Bank Limited) to commit the fraudulent act.

8. The complainant received a complaint from a user namely Vikash of Deepak

Plywood and Timber, having mobile No. 7976623249 and E-mail Id:
vikashpareek6767@gmail.com stating that he ordered “Face Masks” and made payment
of Rs. 40,000 /- into the Bank Account of accused Supplier i.e A/c: 15330200002511
IFSC: FDRL0001533 on 21-Feb-2020, but still he has not received the product from the
accused person.

9. The complainant received a complaint from a user namely Hritick Arora, having
mobile No. 7085222846 and E-mail Id: hritickarora1@gmail.com stating that he ordered
“Face Masks” and made payment of Rs. 1,00,000 /- into the Bank Account of accused
Supplier i.e A/c: 15330200002511 IFSC: FDRL0001533 on 17-Feb-20, but still he has not
received the product from the accused person.

10. The complainant received a complaint from a user namely Arshad of Victor Racket
Private Limited, having mobile No. 7982567181 and E-mail Id: arshad@victorsport.in
stating that he ordered “3 Ply Face Mask” and made payment of Rs. 25000/- into the
Bank Account of accused Supplier i.e A/c: 15330200002511 IFSC: FDRL0001533 on 17-
Feb-20, but still he has not received the product from the accused person.

11. The complainant received a complaint from a user namely Meet Lakhani of Polymer
Analtech, having mobile No. 9834622175 and E-mail Id: polymeranaltech@gmail.com
stating that he ordered “Face Mask” and made payment of Rs. 80000/- into the Bank
Account of accused Supplier i.e A/c: 15330200002511 IFSC: FDRL0001533 on 18-Feb-
20, but still he has not received the product from the accused person.

12. The complainant received a complaint from a user namely Zaidi of Georgian
Pharmaceutical, having mobile No. 8218417853 and E-mail Id: sbhz.zaidi@gmail.com
stating that he ordered “Non woven Disposable Face Mask” and made payment of Rs.
100000/- into the Bank Account of accused Supplier i.e A/c: 15330200002511 IFSC:

Page 2 of 4
 IndiaMART InterMESH Ltd.

Call us: +91-9696969696

E:Customercare@indiamart.com
Website: www.indiamart.com

FDRL0001533 on 18-Feb-20, but still he has not received the product from the accused
person.

13. From all the aforementioned complaints of buyers received by the complainant
company, it is abundantly clear that an accused Supplier is carrying fraudulent and illegal
activities in order to cause wrongful gains to himself and wrongful loss to innocent buyers
and the complainant company.

14. Complainant further submitted that the accused Supplier has used different contact
details, mobile numbers, email addresses etc. to commit the above-mentioned fraudulent
activities. Further, an accused person blocks buyers’ number after receiving part/full
payment from them and thereafter, he targets new buyers. The accused person is very
clever and sharp as he always insists the buyers to make payment via Net banking.

15. The modus operandi adopted by the accused persons reveals that he works in a
systematic way and in pursuance of a well-planned conspiracy whereby, he connects
buyers for their requirement and introduce himself as a genuine, trustworthy and supplier
listed on the website of the complainant company and later commit fraud with them. The
complainant apprehends that the said accused must have cheated several persons on
pretext of offering the goods.

16. The above-mentioned allegation proves that an accused has committed serious
offences committed and are cognizable and a thorough investigation is required to unearth
the conspiracy hatched by the accused persons against the Buyers and general public.

17. In view of the above, the Complainants requests your good self to register an FIR
against the accused persons above under inter-alia the provisions of Sections 406, 420, &
120B of the Indian Penal Code, 1860 and investigate the matter thoroughly to prosecute
the offenders and book them in accordance with law. The Complainant shall offer its full
support in the investigations in the matter.

Thanking You.

For IndiaMart InterMesh Ltd.

(DANISH ALI KHAN)

Asst. Vice President- Legal
9711003839

Page 3 of 4
IndiaMART InterMESH Ltd.

Call us: +91-9696969696

E:Customercare@indiamart.com
Website: www.indiamart.com

Page 4 of 4