Post Training Quiz – Customer Service

Name & EBS Code: Total Time : 15 Minutes

Outlet: Total Question: 15 Questions
Note:
*Tick or encircle the correct option *No overwriting is allowed *No unfair means will be tolerated

Part 1: Customer Centricity Part 2: Selling Skills

Q1. What is Impressive Service Q6. To Guide customer with confidence, sales
a. Exceeding Customer Expectations person must have
b. Reducing Customer Expectations a. Excellent Product Knowledge
c. Insulting Customers b. Lack of product knowledge
d. None of them c. Less Product Knowledge
Q2. Which of these are customers type d. None of Them
a. Loyal Customers Q7. At Ideas we provide services in
b. Discount Customers a. 4 parts
c. Impulse Customers b. 3 parts
d. All of them c. 2 parts
Q3. Wandering Customers are d. 5 parts
a. No specific needs or desires Q8. In retail industry VM is
b. Have a specific intention to buy a. Vast Market
c. Buy what seems good b. Visual Marketing
d. None of Them c. Visual Merchandising
Q4. Which of these are ways to turn off your d. None of Them
customers Q9. Which are the basics of Visual
a. Loud Music Merchandising
b. Handwritten signs a. Less is more
c. offensive odors b. Odd rather than even
d. All of Them c. Repetition
Q5. Taking personal calls over the counter d. All of Them
while dealing with customers is Q10. Value Selling is
a. Good habit a. Relies on value of product
b. Bad habit b. Depends on low pricing of product
c. Excellent habit c. Selling product of other department
d. All of them d. None of them
 Post Training Quiz – Customer Service

Part 3: Product Knowledge

Q11. Durability of product is

a. Product Feature
b. Product Benefit
c. Both a & b
d. None of them
Q12. Color of product is
a. Product Feature
b. Product Benefit
c. Both a & b
d. None of them
Q13. Fashionable trait of product is
a. Product Feature
b. Product Benefit
c. Both a & b
d. None of them
Q14. Fabric type is
a. Product Feature
b. Product Benefit
c. Both a & b
d. None of them
Q15. Size of the product is
a. Product Feature
b. Product Benefit
c. Both a & b
d. None of them