Harmony Guide

Harmony Stacks

Stack 1:
https://nscharmony.intergies.co/harmony/Login
 
Stack 2:
https://nscharmony2.intergies.co/Harmony/Login
 
Stack 3:
http://nscharmony3.intergies.co/Harmony/Login
 
Stack 4:
https://nscharmony4.intergies.co/harmony/Login?ReturnUrl=%2Fharmony%2FQa
%2FRecordingPlayback%2FRecordingSearch

CUY
Program Stack
Campaign
Humana MA HMA 1
TogetherHealth MA THMA 1
Anthem and
Humana
ANMA
enrollments that 2
and HMA
occurred prior to
July 17th
Aetna MA AMA 2
Anthem MA ANMA 2
MA Choice OMA 2
MA Qualifier MAQL 2
Kaiser KPMA 4
MA Choice Spanish SMA 4
4
PDP PDP

Your username and password will always be your computer login.

1. Log into Harmony.

2. Click Recording Playback.

3. Click Recording Search.

4. On the General tab you are going to select a date range. Note: we listen to 7 days before and 7 days
after the enrollment.

5. Next select the Call tab to input the phone number. You will have to separate the area code from the
rest of the phone number. Click search.
6. Call results will be loaded. For this call there was one sales call and one enrollment call. The
enrollment call is indicated as the “SA-Sale” in the call status.

7. To play the call you can click on the blue “play” button on the left side.
Searching by the agent’s name

You can also search by the agent’s name.

1. Select the date range on the General tab.

2. Click the Agent tab, click No Agents selected.

3. The following will come up

4. Select the filter in the center Name column. Change the “show items with that that:” to “Contains”. In
the box below Contains put the agent’s name and click filter. You can put either the agent’s first name,
last name or both.

5. In this example I just search by the agent’s last name and you can see there are 2 agents with the
same last name. Select the name of the agent and click Add to Selection and click ok.
6. You will then see this page with the agent you selected.

7. Click search and it will bring up all the agent’s calls for that time frame.