Recording as a Solution over

MRA (An Overview)

• Vikram Dutta

• TECHNICAL CONSULTING ENGINEER

Telepresence Solutions Group
 Agenda
• Recording solution integrated with CUCM can also be used over MRA.
• Verba, NICE, Colleabra, MiaRecord, Verint Recorder, Recording solutions
can be integrated with CUCM.
 Requirements
• Any compatible clients:
• — Cisco Jabber for Windows 11.9
• — Cisco Jabber for Mac 11.9
• — Cisco Jabber for iPhone and iPad 11.9
• — Cisco Jabber for Android 11.9
• Cisco IP Phone 7800 Series or 8800 Series devices which support MRA (not all these
phones are MRAcompatible)
• Cisco Unified Communications Manager 11.5(1)SU3
• Expressway X8.11.1
• BiB is not supported on Expressway-registered endpoints*****
• When a recording session is invoked automatically or selectively, Unified
Communications Manager delivers the unadulterated speech (two RTP streams) to
the recording server through a Session Initiation Protocol (SIP) trunk established
between the Unified Communications Manager server and recording server.
• Path headers needs to be enabled.**
• Automatic recording works over MRA
• Media and Signaling Flow
 • Sip trunk to Recording server.

Basic configuration overview • Adding a new SIP Trunk that points to a recorder. Navigate
to Device > Trunk and then click Add new
• Create a sip profile with “Deliver Conference Bridge Identifier”
Basic Configuration
overview
• Create a Recording Profile
• On CUCM administrator page, choose Device > Device
Settings > Recording profile and then click Add new
 • Create Route Pattern and point it to Trunk created towards
Recording server.
Basic Configuration overview
Basic Configuration overview

• Go to System > Service Paramaters > Cisco Call manager

• Clusterwide Parameter (Feature Callrecording) area and set
Configuration
overview
On Device page> enable BIB “Built in
Bridge”
 Configuration
Overview

• Choose the desired

recording option for each line
appearance:
Test a Call
R

Automatic Call recording enabled on recorder

Recording can be downloaded and

played
Configuration Overview • Enable Path headers on Expressway C
 What to Check in logs

Below attributes are proxied to CUCM from MRA registered UA (Jabber/IP {Phone)

Call-Info: <urn:x-cisco-remotecc:callinfo>;security=NotAuthenticated;orientation=to;gci=1-22053;isVoip;record-
invoker=auto;call-instance=1
These limitations exist for recording over MRA connections:

Recording only works for direct person-to-person calls, not for conferences. This includes
Built-in-Bridge (BiB) recording.

-Recording is not currently supported for the Silent Monitoring and Whisper Coaching
features.

-Call recording for Cisco Jabber endpoints has the following limitations (which also apply
on premises):

- Unified CM does not allow Jabber mobile devices to be CTI-monitored.

- Cisco Jabber does not support injecting recording tones into the media stream.

-Bandwidth consumption will be doubled while recording the call.

Thank you