A STUDY ON CUSTOMER PREFERENCE ON

INTERNET BANKING

PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE AWARD OF THE DEGREE OF

BACHELOR OF COMMERCE

SUBMITTED BY
NOUFAL K K
[REG.NO.MBAQBCM044]

UNDER THE GUIDANCE OF

Mr. NIJAS T
(Assistant professor, Mes college, Vatakara)

DEPARTMENT
OF MANAGEMENT
STUDIES
MES COLLEGE VATAKARA
(AFFILIATED TO THE CALICUT
UNIVERSITY)
MARCH-2019

MES COLLEGE
 Villiappally ,vatakara
Kozhikode dist
(Affiliated to the University of Calicut)

CERTIFICATE
This is to certify that the project titled, “A STUDY ON CUSTOMER
PREFERENCE ON INTERNET BANKING”, is a work done by Mr.
NOUFAL K K and submitted in partial fulfilment for the required for the
requirement for award of the degree of Bachelor of Commerce (B.COM) in
University of Calicut.

We wish all success in future endeavours.

Mr.NIJAS T
Place: VATAKARA Associate professor
DATE: Head of the Department

MES COLLEGE VATAKARA

VATAKARA
(Affiliated to the University of Calicut)
 CERTIFICATE

This is to certify that project titled “A STUDY ON COSTOMER

PREFERENCE ON INTERNET BANKING” is a work done by Mr,
NOUFAL K K Reg.No:MBAQBCM044 under my supervision and guidance
during the period from 26th December 2018 to 15th January 2019 for the partial
fulfilment of the requirement for award of degree of Bachelor of Commerce
(B.com) in University of Calicut.

Place: VATAKARA Miss. NIJAS T

Date:

MES COLLEGE, VATAKARA

Villiappally ,Vatakara,
 Kozhikode District
(Affiliated to the University of Calicut)

CERTIFICATE

This is to certify that Mr.NOUFAL K K B.com finance student of the college

(2016-2019) has undertaken the project work “A STUDY ON CONSUMER
PREFERENCE ON INTERNET BANKING” is bonafied record of the work
done in partial fulfilment of the requirements for the award degree in Bachelor
of Commerce of Calicut University.

PRINCIPAL
Place:Vatakara mes College
Date:

DECLARATION
I Noufal.kk hereby declare that the project Report entitled ““A STUDY ON CONSUMER
PREFERENCE ON INTERNET BANKING” submitted to the UNIVERSITY OF
CALICUT in partial fulfilment of the requirements for the award of the degree of
BACHELOR OF COMMERCE, is a record of orginal and indipendant researches work done
by me during 2018-2019 under the guidance of NIJAS T lecturer in department of commerce,
MES COLLEGE VADAKARA.

I also declare that this information regarding this project will be kept
confidential expect for my academic purpose.

Place: VATAKARA NOUFAL K K

DATE: MBAQBCM044

ACKNOWLEDGEMENT
First and foremost I express my sincere thanks to Mr.NIJAS T,, Associate professor, Head
of the department of commerce and management studies Mes college,Vadakara for whose
guidance include concentration, timely, suggestion and encouragement helped me to
complete his project successfully.

I is with great pleasure to acknowledged my sincere gratitude to my project guide

Miss, NIJAS T Assistant professor in commerce and management department for their
valuable guidance during the course of project report

I am also thankful to parents, teachers and friends for their sincere corporative and timey help
for the execution of this work,

NOUFAL K K

MBAQBCM044

LIST OF CONTENTS
CHAPTERS TITLE PAGE NO.

CHAPTER I INTRODUCTION 1-7

 STATEMENT OF THE PEOBLEM

 OBJECTIVE OF THE STUDY
 SCOPE OF THE STUDY
 RESEARCH METHODOLOGY
 LIMITATION OF THE STUDY

CHAPTER II REVIEW OF LITERATURE 8-10

CHAPTER III THEORETICAL FRAMEWORK 11-20

CHAPTER IV DATA ANALYSIS AND 21-37

INTERPRETATION

CHAPTER V FINDINGS SUGGESTIONS AND 38-41

CONCLUSION

BIBLIOGRAPHY 42-43

APPENDIX 44-46
 LIST OF TABLES
TABLE TITLE PAGE
NO: NO
1.1 No of years as a customer of their bank 23

1.2 Users of internet 24

1.3 Perception about trust of respondent in adopting internet 25

banking

1.4 Users of internet banking 26

1.5 Features made by the respondent to use internet banking 27

1.6 The reason for not using internet banking 28

1.7 Members of using internet banking in a family 29

1.8 Ranking of services on the basis of mostly used 30

1.9 The use of card facility 31

1.10 Any problem encountered in using card facility 32

1.11 The satisfaction level of card facility 33

1.12 Durability of using internet banking 34

1.13 Whether the respondent is tended to use internet banking in 35

future
1.14 No of transactions done in the last year 36

1.15 How good or bad the respondent feel about internet banking 37
 LIST OF CHARTS
TABLE TITLE PAGE
NO: NO
1.1 No of years as a customer of their bank 23

1.2 Users of internet 24

1.3 Perception about trust of respondent in adopting internet 25

banking
1.4 Users of internet banking 26

1.5 Features made by the respondent to use internet banking 27

1.6 The reason for not using internet banking 28

1.7 Members of using internet banking in a family 29

1.8 Ranking of services on the basis of mostly used 30

1.9 The use of card facility 31

1.10 Any problem encountered in using card facility 32

1.11 The satisfaction level of card facility 33

1.12 Durability of using internet banking 34

1.13 Whether the respondent is tended to use internet banking in 35

future

1.14 No of transactions done in the last year 36

1.15 How good or bad the respondent feel about internet banking 37