Malay Tiwari Mob: +1 416 402 5788

Malay.tiwari@hotmail.com

Summary

8.7 years of experience in solving complex challenges in field of DevOps through radical innovation,
simplification and automation. I have proven track record of implementing deployment automation
solutions at large IT Services organisations. Deployment of automation using Agile practices is my
key skill.

I have worked in all phases of DevOps from consulting, concept, architecture and requirements, to
design, development and support, with emphasis in development/integration testing, process re-
engineering and communicating and collaborating with stakeholders.

Proven ability to manage multiple projects/applications while meeting challenging deadlines at the
same time.

Specialisations:

• DevOps Implementation across huge infrastructure

• Application Release Management Automation
• Private Cloud implementation for customers.
• Cross Tools integrations.
• Orchestration, continuous Integration
• Migration to Puppet Enterprise for Continuous Deployment/Delivery.
• Automation Across Servers, Database, Middleware and ITSM
• Implementation of BMC Bladelogic Automation Suite.
• ServiceNow Migration, customisations and Development

Industry Experience

Online Business Systems: Toronto

BladeLogic Consultant (October 2016 – till now)

Currently working as Bladelogic consultant for implementation of BMC products for clients in
Canada.

Tieto Software ltd:

Lead Specialist - Tieto DevOps (March 2012 – October 2016)

As an Automation or DevOps Architect, I with my team were able to implement ITOM tools like BMC
Bladelogic Server Automation across more than 27000 servers. This acted as foundation to whole
DevOps framework and enabled DevOps team to build business value cases, from manually
triggered operations to zero touch intelligent automation. Where automation of build releases,
hotfixes, patching, compliance/hardening, provisioning, ticket handling and testing took centre
stage. Automation process involved various tools like BSA, Puppet, BMC Atrium Orchestrator, HPOO,
VMware, Jenkins, Servicenow etc. based on requirements and feasibilities. Scripts and automated
package builds were designed based on business value requirements.
Malay Tiwari Mob: +1 416 402 5788
Malay.tiwari@hotmail.com

Responsibilties:

 Leading the team of DevOps & Automation tools specialists for offshore development.
 DevOps Consulting for external and internal customers.
 Customer onboarding to Tieto Cloud Services Platform (Private Cloud).
 Building sales material for Tieto’s Cloud and DevOps services.
 Third party tools or Cloud integration like: Amazon AWS, IBM Bluemix, Azure, Openstack etc.
 Setting up Private cloud integration with Amazon AWS for setting up staging environments.
 Puppet Enterprise module development
 Building SAAS, PAAS and IAAS for major customers.
 Defining Process improvement using ITSM, Agile, SAFe and lean methodology
 Develop digital services and solutions that deliver customer value.
 Tool Integration with version control ( mainly Git)
 Designing Automated Scaling for Infrastructure automation and cost optimization
 Integration using Rest APIs for setting up End to End Automation and Orchestration
 Automation tools management for Puppet, BMC Bladelogic, Atrium Orchestrator, IBM SCO..
 Application migration design and development for automation and ITSM tools.

We are managing more than 100 customers globally, across 300 different networks. I am involved in
ITSM and automation business value case design, development and operations management. My
team is consistently delivering more than 1 million Euro savings per quarter through 200+ business
value cases.

International Onsite Projects:

Infrastructure Automation (Czech Republic / Finland)

In this project my team which act as Automation Excellence team delivered more than 30 business
values cases using different automation tools and Service Now. Business value cases includes
Antivirus agent installations, Security base lining, Windows/Unix server provisioning (Virtual and
Physical), Backup agent implementation, Monitoring agent implementation and many more fully
automated deliveries. Integration of BMC Atrium Orchestrator and Servicenow was implemented to
start end to end delivery automation with ITSM process compliance.

IT Service Enablement: Operations (Czech Republic)

I have setup a team which is responsible for handling operations of all automation and ITSM tools.
This project required to develop best practices, OLAs, change and incident management, policies and
guidelines for the teams to work also delivering technical knowledge of handling issues. These tools
includes BBSA, BAO, HPOO, HPDMA, Servicenow etc.

BMC Engage 2014 (USA)

This was a business conference by BMC meant to introduce new products and upcoming features of
existing tools. Was part of all the showcases related to BMC Data Centre Automation, Cloud Life
Cycle Management along with SecOps and DevOps showcase. Interacted and networked with
experts across the globe to understand best practices, value cases and challenges faced by them. I
got great insight to the tools and their development activities in BMC.
Malay Tiwari Mob: +1 416 402 5788
Malay.tiwari@hotmail.com

CGI Information Systems and Management Consultants

Compliance Coordinator: From Feb 2011 to March 2012

Was awarded for On-boarding of more than 50 customers on automated security compliance. I
helped in development of CIS (Centre for internet Security) and custom security standard
compliance. Implementation involved more than 8000 Windows and Linux servers. By continuous
security compliance management we were able to avoid any kind of penalties, by involving various
customer delivery managers and designing of centralised compliance dashboard.

Responsibilities:

 Managing Security compliance baselines for different customers

 Setting up realistic security compliance rules based on CIS standards
 Customer Onboarding to the automated security compliance platform: BMC bladelogic
 Migration of existing customers from Symantec ESM to BMC Bladelogic
 Maintaining Compliance dashboard for the Management and customers

HP Enterprise Services/EDS

Team Lead, FINRA Release Engineering Team: June 2008 to Feb 2011

My team migrated more than 50 of client’s application to Bladelogic server automation to automate
existing application release management. Where my team was involved in development of
automated builds which were designed to be deployed on QC, Test, UAT and Production
Environment. This resulted in increased number of releases with less human errors, which over all
led to better efficiency. Builds were designed to be deployed over cross Operating Systems, Websites
and databases of customer’s business critical environment.

We were also able reduce the downtime of client’s applications and databases since automated
process can be scheduled to run at specified time and completes quicker as compare to when it is
done manually, which also reduced the chances of human errors.

Responsibilities:
 Development of Shell scripts for automated deployments
 Bladelogic Package development
 Managing Bladelogic infrastructure
 Automation of Code deployment to Oracle Databases, IIS, Solaris servers, & windows servers
 Working based on ITIL best practices for change management
 Building re-usable component for application deployments

Tools and Technologies

Applications:

 BMC Bladelogic Automation Suite V.7.4,7.6, 8.0, 8.1 , 8.3, 8.5, 8.7
 Puppet Enterprise
 ServiceNow ( Eureka, Fuji)
 BMC Proactive net / True-sight
 Cloud: VMware ,Amazon, Tieto Cloud Services(Private Cloud)
Malay Tiwari Mob: +1 416 402 5788
Malay.tiwari@hotmail.com

 Puppet, Chef, HP OO, BMC Atrium Orchestrator, ServiceNow Orchestrator, Jenkins

 HP Database and Middleware Automation

Operating Systems & Languages:

 Sun Solaris 8, 9 & 10

 RHEL4, 5, 6. 7
 AIX 5.3
 Windows Server 2003, 2008, 2012
 Shell Scripting, NSH Scripting, Powershell, JavaScript, Ruby and Perl
 Fundamentals of JAVA

Database

 Oracle with RAC

 MySQL
 MSSQL

ITSM Tools

 BMC Remedy
 ServiceNow
 Citrix Service Centre
 Jira ; Confluence

Certifications

• BMC Certified Professional BSA 8.1

• ITIL v3 certified,
• Oracle certified professional
• VMware Technical Sales Professional
• VMware Sales Professional

Educational Details

BE, Electronics & Communication, 2008

10+2 from CBSE, New Delhi, 2004

Personal Details

Valid Visa : Schengen Visa (Europe); B1/B2 Visa (USA)

Work Authorisation : Canada Permanent Resident
Contact : +1 416 402 5788
Email : malay.tiwari@hotmail.com
Address : Apt 503, 50 Elm Drive East Mississauga, ON L5A 3X2, Canada