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Slide 42
Setting Goals
- If you're in business, it goes without saying that you want to be a
success. But what is the definition of success? To decide that, you
need to set yourself goals. But not just any goals. You need SMART
goals.
- A SMART goal is used to help guide goal setting. SMART is an
acronym that stands for Specific, Measurable, Achievable, Realistic,
and Timely. Therefore, a SMART goal incorporates all of these
criteria to help focus your efforts and increase the chances of
achieving your goal.
Explanation:
- Before you do your business, you should first ask yourself these
questions: What do I Want to accomplish? Or What am I trying to
achieve? Why do I want to accomplish this goal? What’s the purpose
of the goal? And, How will I achieve this goal?
- In setting your goal, you should be precise, specific and detailed . For
example, a general goal would be “I want to get in shape.” A more
specific goal would be “I want to obtain a gym membership at my
local community center and work out four days a week to be
healthier.”
- It goes without saying that your goal is to make a profit, or to sell more,
these are general goals, not examples of SMART goals in companies.
Because A “Smart Goals” should answer the 5 W’s and 1 How’s questions.
Additional Information:
It's not enough to declare that you want to increase your turnover or
open two new branches. That's vague thinking. The truth is, the best
goals in business are SMART goals.Clearly, SMART is an acronym. It
stands for Specific, Measurable, Achievable, Relevant and Time-bound.
- A SMART goal must have criteria for measuring progress. If there are
no criteria, you will not be able to determine your progress and if you
are on track to reach your goal. To make a goal measurable, ask
yourself: Will the project take a few weeks to complete or more? How
much do I need to spend on this? How do I know if I have reached
my goal? And What is my indicator of progress?
- For example, building on the specific goal above: I want to obtain a
gym membership at my local community center and work out four
days a week to be healthier. Every week, I will aim to lose one
pound of body fat.
- Hence, making goals measurable ensures that they’re more tangible
and attainable. It gives you a way of evaluating progress.
Additional Information:
A- attainable (Goals should not be too far out of reach)
- A SMART goal must be achievable and attainable. This will help you
figure out ways you can realize that goal and work towards it. The
achievability of the goal should be stretched to make you feel
challenged, but defined well enough that you can actually achieve it.
Ask yourself:
● Do I have the resources and capabilities to achieve the
goal? If not, what am I missing?
● Have others done it successfully before?
- Goals are designed to motivate you, to get you out of bed each day
determined to move one step closer.
R-ealistic (Goals should represent things to which you are willing to commit)
Slide 43
Strategic objectives are usually split into two categories: financial
objectives and non-financial objectives. The financial objectives are the
ones that most people think of for companies and they involve profits, costs
and so on. Everything else falls into the category of non-financial
objectives.
Financial Goals
● Financial goals should be:
● Realistic
● Measurable
● easily attainable in the time allotted
Examples:
- Emergency fund- In a fragile job market, emergency funds are
essential. Emergency funds are commonly used to fix a surprise car
repair, pay for a hospital stay, the mortgage, and a variety of other
unforeseen issues.
- Save for retirement -
Additional Information:
Many small-business owners start a company based on the fact that
they have expertise with a particular product or service, not because they
are general business experts. Focusing your efforts on creating a great
product is key to your success, but you’re in business to make money, and
the way you handle the financial side of your business is as important to
your success as the quality of what you sell. Take the time to set realistic
financial goals and monitor them to ensure that your business meets its
potential.
● Increased Revenue - One of the most obvious financial goals for any
business is increased revenue. Revenue differs from sales in that sales
refers to units, while revenue refers to amounts. For example, you can
increase your revenues without increasing your sales by raising your
prices. Forecast your revenues and set goals every year using a variety of
tools, including past performance, marketplace analysis, industry research,
and feedback from your staff. Don’t set a generic goal of increased sales --
work to set specific revenue goals, and review and adjust them each
quarter, as necessary.
● Decreased Costs - Many small-business owners fail because they
don’t control their costs. The difference between profit and loss is
often not sales volume, but cost control. Review your expenses to
learn if you can cut your utility costs, reduce waste, negotiate better
contracts, decrease interest payments, and find other efficiencies you
haven’t considered. Simply bidding out contracted services, such as
insurance, information technology, accounting or marketing, can help
you identify ways to trim your budget each year.
● Improved Margins - Another way to improve your profits without
increasing sales or revenues is to set a goal for improving your profit
margins. You can do this by reducing your cost of production and
overhead expenses and by raising your prices.
● Cash Flow Planning - Knowing how much you will need to pay your
expenses is an important part of financial planning, and a master
budget helps prevent surprises. Many small business owners make
the mistake of not tracking when they will owe money, leading to
temporary shortages and cash flow problems. Create a cash flow
budget that lets you see the exact amount of money you might take in
and owe each month, in addition to creating a budget that shows your
monthly averages. Cash flow planning helps you avoid a lack of cash
that could stall or shut down your business when you can’t pay your
bills, even temporarily.
- Building wealth is simple but it does take time and a little effort.
Like any activity, be it growing a business or learning a new
skill, you need to decide early on what your long-term
objectives are. It’s exactly the same when you are building
wealth, it is important to set financial goals. If you know what
your financial goals are, you can start working to accomplish
them. And working out what those goals are is the very first
step.
Slide 44
Nonfinancial Goals -. Non-financial goals also play an important role in
improving the overall performance and turnover of the company. These
goals help even out a business’s strengths in areas like production quality,
customer and employee satisfaction etc.
Having goals in place helps focus the management team on the
operational steps it must take and the resources it needs to meet
these targets. Reaching key non-financial goals improves the
company's chances of achieving important financial targets such as
revenue and profitability.
● Nonfinancial goals may include:
● personal satisfaction - (customer service and employee
engagement and satisfaction)
A. Customer Service - This is one of the most important
non-financial aspects of a business. Providing customers
with quality products and services is not enough. You
must aim to provide them with a positive experience every
time they interact with your business. When the customer
feels valued, it encourages them to give your company
additional business in the future. Customer service can be
improved through employee training and by setting high
expectations. You could monitor employee interactions
with customers and identify areas that can be improved.
(https://www.northantsaccounting.co.uk/financial-non-
financial-objectives-make-business-successful/ )
B. Employee engagement and satisfaction - By
concentrating more on employee satisfaction, businesses
can create a work environment of loyal and engaged
employees. Not to mention with an increase in employee
morale comes better effort and attendance. Also, when
you aim to enhance the work environment for employees,
it shows that you care about them more rather than
simply making profits. Objectives related to employee
engagement and satisfaction usually involves
appreciating exceptional work, giving employees greater
responsibility, promoting teamwork, creating a positive
workplace and interacting openly.
● serving a community need - Non-financial aims of a business
often include contributing time and financial support to
improving the quality of life in their community – being a good
corporate citizen. This support could include sponsoring charity
events and encouraging employees to get involved in worthy
causes. Any efforts to get involved can enhance the company's
reputation and give its brand name additional exposure.
● enjoying personal independence
SUMMARY:
Financial Objective Examples
● To increase turnover to over $5 million in the next 8 years
● To increase total revenue by 15% annually for the next 5 years
● To decrease marketing expenses by 5% annually for the next 7 years
● To increase net profit by 15% annually
Lesson 1.4
Problem Solving for Entrepreneurs
Goals (The following are the objectives of this lesson)
● List the six steps of the problem-solving model.
● Describe ways to improve your problem-solving skills.
Terms
● brainstorming
Slide 48
Use the Problem-Solving Process
It encourages you to dig deeper to the root cause, allows you to get input
from others, to be creative when finding solutions, and to monitor your
solutions to make sure they’re working. So by following this model you’re
more likely to come up with good, original, lasting solutions.
Slide 45:
Terms
Slide 46:
How Much Is Enough?
Supply
- how much of a good or service a producer is willing to
produce at different prices
- In simple terms, supply describes the total amount of a
specific good or service that is available to consumers
A. Law of Supply - states that the higher the price of the
goods, the higher the quantity will be supplied.
Producers are ready to supply more at a higher price
and the reason for the same being selling a higher
quantity at a higher price will increase their revenue.
Demand
- An individual’s need or desire for a product or service at a
given price
- In other words, demand refers to the number of goods that
consumers want to buy and have the purchasing power to
afford at a range of prices.
B. Law of Demand - says that, if all other factors remain
equal , the higher the price of a product or goods, the
lesser the people will demand that product or goods.
Speaking differently, the higher the price of the good,
the lower the quantity will be demanded.
Slide 47:
Here is a graphic representation of the supply curve. As we
can see on the graph, as the price rises from 10 to 50 dollars, the
quantity supplied rises, too. Therefore, Suppliers are willing to
supply more of a product or service at a higher price. So, there is
a direct relationship between product price and quantity of a
product that a seller is willing and able to supply.
However, if the price falls, so does supply too.
Slide 48:
Here, we have a graph representation of the demand curve.
As we can see, as the price of a product falls, the demand
increases. Therefore, individuals are willing to consume more of a
product or service at a lower price. So, there is an “inverse”
relationship between product price and quantity demanded. This
means that when you plot the schedule on a graph, you get a
downward-sloping demand curve
But price is an obstacle to purchasing, so if the price rises
again, less will be demanded.
Slide 49:
Demand Elasticity
- when the demand of a product is affected by its price
- refers to how sensitive demand for a good is compared to
changes in other economic factors, such as price or income.
It is commonly referred to as price elasticity of demand
because the price of a good or service is the most common
economic factor used to measure it.
For example, a change in the price of a luxury car can
cause a change in the quantity demanded. If a luxury car
producer has a surplus of cars, they may reduce their price
in an attempt to increase demand. The extent of the price
change will determine whether or not the demand for the
good changes and if so, by how much.
Additional Information:
Elastic demand
- when a change is price creates a change in demand (PPT)
- In other words, A product or service is said to have elastic
demand when a change is when the change in quantity
demanded is large when there is a change in price.
- For instance, Soft drinks and many other nonessential
items have highly elastic demand. It is elastic demand
because there is competition among every brand and type of
soda, and there are many substitutes for the entire category
of soft drinks.
Another example is airline tickets. Airline tickets are
sold in a fiercely competitive market. Buyers can easily
compare prices, and buyers experience the services
provided by competitors as being very similar. Buyers can
often choose not to travel if the cost is too high or substitute
travel by car or train.
Inelastic demand
- when a change in price creates very little change in demand
(PPT)
- Products and services have inelastic demand when the
change in quantity demanded is small when there is a
change in price.
- In other words, Inelastic demand is a term economists use to
refer to a situation where demand for an item remains the
same no matter how far its price rises or falls.
Example:
Gasoline- is an inelastic demand example because the amount
of gas people buy remains roughly the same, even when prices
increase.
Cigarettes – People who smoke become addicted so willing to
pay a higher price
Additional Information:
- Any small business owner will have certain fixed costs
regardless of whether or not there is any business activity.
Since they stay the same throughout the financial year, fixed
costs are easier to budget. They are also less controllable
than variable costs because they’re not related to operations
or volume.
Variable costs
- costs that fluctuate depending on the quantity of the good or
service produced
- Variable costs, however, change over a specified period and
are associated directly to the business activity. These are
based on the business performance and the volume of
services the business generates. Some examples of variable
costs include:
● Direct labor
● Commissions
● Taxes
● Operational expenses (cost of utilities like electricity,
gas or water)
Since they are changing continuously and the amount you
spend on them differs from month-to-month, variable expenses
are harder to monitor and control. They can decrease or increase
rapidly, cut your profit margins and result in a steep loss or a
whirlwind profit for the business.
Marginal cost
- measures the disadvantages of producing one additional unit
of a good or service
- Marginal cost refers to the additional cost to produce each
additional unit. For example, it may cost $10 to make 10
cups of Coffee. To make another would cost $0.80.
Therefore, that is the marginal cost – the additional cost to
produce one extra unit of output.
Additional Example:
- For example, a production line currently creates 10,000
widgets at a cost of $30,000, so that the average cost per
unit is $3.00. However, if the production line creates 10,001
units, the total cost is $30,002, so that the marginal cost of
the one additional unit is only $2. This is a common effect,
because there is rarely any additional overhead cost
associated with a single unit of output, resulting in a lower
marginal cost.