REJOY RADHAKRISHNAN

+971565683322
rrejoy@gmail.com

Seeking Middle/Top level assignments in Service Delivery, Management & Client Relationship MGMT in a growth oriented
organization

Results-focused, quality-driven professional with 10+ years specialized experience in sales, account management and
customer relations. Consistent attainment of objectives, strong sales & service skills & dedication to organizational goals.

EXPERTISE

 Leadership 
Written/Verbal Communications Project Tracking & Management
 Contract Negotiation Strategic Management Digital Marketing skills
 Customer Focus Team Training & Mentoring IT Sales
 Territory Management MS Office Suite Channel Sales

ORGANIZATIONAL EXPERIENCE

Mechsoft Technologies, UAE- Account Management / Business Development Manager April 2015- Till date

Business Development
 Identify potential Business solutions for reseller partnership.
 Identify new clients and build relationships.
 Plan marketing strategies for existing and new solutions.
 Product Presentations and participate in demonstrations with prospects.
 Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions
and differentiators.
 Screens potential business deals by analyzing market strategies, deal requirements, potential, and Financials;
evaluating options; resolving internal priorities; recommending Solutions
 Forecast sales targets and ensure they are met by the team.
 Attend industry functions, such as association events and conferences, and provide feedback and information on
market and creative trends.
Client Relation/ account Management
 Responsible for managing key partner accounts in UAE region
 Executing the sales pipelines & forecast of the assigned partner accounts
 Managing and monitoring their credit, invoicing and deliveries.
 Ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any
outstanding issues

Business solutions Managed

 HR Solutions- Synergita, Greytip

 Information security- Iraje Privileged Identity Management solution
 Open ERP- Odoo
 Manufacturing ERP- ICsoft
Accomplishment

 Signed partnership with 3 different business solutions

 Singed first customer for enterprise level information security solution in a span of 6 months.
 Signed for ecommerce development with a leading consultant for construction material ecommerce platform.
 Completed 6 successful POC for the PIM solution which can be potential clients.

Redconic Technologies, Qatar- Business Development Manager Sep 2014- April 2015

 Prospect for potential new clients and turn this into increased business.
 Cold call as appropriate within the market or geographic area to have a robust pipeline of opportunities.
 Meet potential clients by growing, maintaining, and leveraging your network.
 Identify potential clients, and the decision makers within the client organization.
 Research and build relationships with new clients.
 Set up meetings between client decision makers and company’s practice leaders/Principals.
 Plan approaches and pitches.
 Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
 Participate in pricing the solution/service.
 Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
 Use a variety of styles to persuade or negotiate appropriately.
 Present an image that mirrors that of the client.

Accomplishment:
 Achieved Overall Sales lead target of 200000 for the first quarter

Friendly consultant Pvt Ltd, Freelancing consultant Hyderabad- India /Princeton- US Nov-2012- Aug 2013

 Source and attract candidates by using databases, social media etc

 Screen candidates resumes and job applications
 Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule
 Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
 Create detailed job descriptions
 Be a communication link between the hiring company and the job applicant

Bank of America, Hyderabad India- Team Lead – Sales Nov 2010 – Nov 2012

 Selling of banking products to clients. Products might include either Prospecting and identifying new leads and
pitching to the clients over the phone.
 Providing client service to existing customers. They are required to manage all aspects of customer relationships
 Corporate sales to get premium and HNI clients
 Strategizing & implementing ways to achieve sales targets.
 Prospecting and identifying new leads and pitching to the clients.
Accomplishments:

 Accredited with the Silver Award for Best sales lead generator

Goldstone Technologies Ltd., Hyderabad, India as Team Manager- Business Development Aug 2008 – Jul 2010

 Preparing presentation of the different features of the product and send it to the client
 Acting As the bridge between the technical team and client and continuous follow-up till delivery, Payment as per
the milestone set before project initiation, also used to assign resources for a period of time as per the
requirement.
 Bidding on the platforms (Elance, Guru,ODesk), initiate communication on revert retrieval of reversion from the
from the prospects.

Accomplishments:

 Instrumental in obtaining Rosetta stone Technical customer service project for the company.

Sutherland Global Services, Cochin as Functional Specialist Sep 2006 – Aug 2008

Accomplishments:

 Successfully streamlined Advanced health Media Process

 Distinction of being selected for AHM process Transition team was subsequently successful in transitioning the AHM
process from Onsite to India Site.
 Pivotal in designing the CRM Tool for the clients.
 Played a key role in complete transition of the process to India.
 Pivotal in handling transition of a new process called AHM.

PREVIOUS EXPERIENCE

 Jun’04 - Feb’06 with Dell International Services, Bangalore as Technical Support Expert

PROFESSIONAL ENHANCEMENTS (TRAININGS ATTENDED)

 Situation Leadership by Ken Blanchard

 Seven Habits of Effective People by Stephen Covey
 Training on Email Etiquette
 Certification on "Through The Customer Eyes"
 RosettaStone Customer Service Training
 Bank of America Six sigma Basics Training.
 Training on Competency based Interview Skills.

EDUCATION

 MBA in Project Management from Sikkim Manipal University in 2011

  B.Sc. in Hospitality Management from IHM, Bangalore in 2003

PERSONAL DETAILS

Date of Birth : 6th September, 1981

Linguistic Skills : English, Hindi and Malayalam

Visa Status : Holder of 10 Years Multiple Entry US Visa (b1/b2) valid till 2018