Measuring Results

Talent Management

Focus Area Strategic Metrics Operational Metrics Employee Metrics

Workforce Planning • Mission-Critical Occupation (MCO) • Percent of managers involved in • Percent of MCO staffing
resource targets are met the workforce planning process gaps closed
(manager satisfaction survey)

Recruitment • Competency and skills gaps • Applicant satisfaction with
and Outreach are closed for MCOs the hiring process
• Percent of reduction in
time-to-hire
• Manager satisfaction with
quality of applicants
Employee • Organizational survey
Development • Employee training
• Employee mentoring
• Percent of managers satisfied
with the quality of applicants
• Percent of applicants satisfied
with the application process
• Percent of employees who
participate in training
• Percent of employees who
participate in agency mentor
programs

Leadership • Competency and skills gaps • Percent of staffing gaps closed

Development filled for Management and for leadership positions
Leadership positions

Retention • Retention percentage of • Manager satisfaction with • Percent of managers satisfied

employees in MCOs quality of hires after 6 months with the quality of hire
• Increase in employee engagement • Percent of new hire overall
on the EVS satisfaction

Knowledge • How has “managed knowledge”

Management contributed to the organization’s
desired outcomes?
• Have any new knowledge gaps
emerged based on new
requirements?