CORRECTIVE ACTION PLAN (CAP)-corrected version

COMPANY NAME: GIFTEK TANNERY INDUSTRY DATE: 21/12/2018

DEPARTMENT: ENVIRONMENTAL SANITATION AND HYGIENE

REQUIREMENTS

ISO 9001: 2015, Clause 7.1.4 states that the organisation shall determine, provide and maintain
the environment necessary for the operation of its processes and to achieve conformity of
products and services.

A suitable environment can include physical factors such as temperature, heat, humidity, light,
airflow, hygiene and noise.

FINDINGS

Nonconformity: During the day of auditing (20/12/2018) it was observed that, the compound in
which organisation's operations were being carried out, was untidy and unhygienic.

Evidence: The whole compound of the organisation was bushy, characterised by tall grass and
the litter scattered allover. The records in security department revealed that, snakes were
frequently killed within the compound by security officers.

CORRECT AND CONTAIN

 What actions were taken to correct the problem, by who and when ?
The compound cleaners cut all the tall grass and collected all the litter in the
organisation's compound on the same day (20/12/2018) of an audit.
 What actions were taken to contain the problem and stop it from continuing, by who
and when ?
Hygiene manager prepared a temporary list of cleaners on 21/12/2018, who were to
ensure cleanliness in the compound for the time being.

1
  Who are the personnel involved and have they been made aware of the non
conformance, by who and when?
Hygiene manager was notified by the auditor of the nonconformance on 20/12/2018.

 What is the immediate/ direct cause that resulted in the non conformance?
Compound cleaners failed to ensure that the compound in which organisation's
operations were being carried out, was in hygienic condition.

 What is the plan to correct this problem and how long would it take to complete the
plan by who and when?
Hygiene manager prepared a temporary list of cleaners on 21/12/2018 and provided
them with necessary tools and equipment to effect cleanliness in the compound.
 How/ when will the immediate corrective action be verified?
An audit was conducted on 27/12/2018 to examine whether immediate corrective
action was effective

ROOT CAUSE

Hygiene manager failed to put in place a schedule to show who was supposed to clean where.
This was evident from the audit conducted in the department, which revealed that there were
no cleaning schedule and hygiene records.

ROOT CAUSE PREVENTIVE

Hygiene manager shall prepare a schedule for cleaning the compound, indicating who is supposed to
clean where and when. Hygiene manager shall appoint a leader in each group of cleaners. Hygiene
manager shall ensure all the cleaners have necessary tools and equipment to effect their work.

Direct Cause: Compound cleaners failed to ensure that the compound in which organization's
operations were being carried out, was clean.

Root Cause: Hygiene manager failed to have a schedule for cleaning the compound in his/her
department, which could show who was to clean where and when

2
VERIFICATION

The Hygiene manager of the department of hygiene and sanitation shall:-

 Verify whether all the compound is clean on daily basis.

 Verify whether the cleaners are doing their work in respective places as indicated in the
working schedule.
 Verify whether all the workers have the necessary tools and equipment to effect
cleaning.
 Verify all the records about compound cleanliness on daily basis as provided by group
leaders.