ABC Café

HRM Project by Team

Outliers

01
 INDEX
Problem Statement
Recruitment Plan & Strategy
Selection Techniques
Onboarding & Orientation
Training Program
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Problem Statement :
Mr Raj Oberoi an engineering graduate from UK. Presently
he is thinking to start a chain of coffee shops in Indian
metro cities. He is not much aware of HR related aspects.
Suppose you are an HR consultant. He has approached to
you to help him in recruitment and selection and in
Orientation and Training program. In such case how will
you design recruitment and Selection, Orientation and
Training Program for Mr. Raj Oberoi.
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Recruitment
Recruitment refers to the
overall process of identifying,
attracting, screening,
shortlisting, and interviewing
candidates for jobs (either
permanent or temporary)
within an organization.
 Types of Recruitment
INTERNAL EXTERNAL
RECRUITMENT RECRUITMENT

Recruiting Employees Sourcing candidates

from within the outside of the
organiztion organization

Since ABC Cafe is starting out External Recruitment is considered

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Recruitment
Strategy
Assume for one coffee shop later on we can
apply the similar strategy for remaining
coffee shops
The ABC coffee shop cannot recruit new
employees in a random manner, as it needs
careful planning and consideration of
different aspects.
 Communication Message
If you really love the aromas and sounds of brewing coffee and
value how important that morning cup is, then there is no better
place for you to work and enjoy.

At the ABC coffee shop, we believe in working the principle of

equal opportunity, looking for fun-loving, encouraged, and
reliable people for the following positions.
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MANAGERIAL LEVEL
Store manager
Kitchen supervisor
WORKFORCE Accountant
Social Media Manger
PLANNING
ENTRY LEVEL EMPLOYEE
Attendants
Waiters
Cashier
 Recruitment Sources

PRESS ONLINE EDUCATIONAL PLACEMENT EMPLOYEE

ADVERTISEMENTS INSTITUTES AGENCIES REFERRALS

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SELECTION
TECHNIQUES
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ROUND 1- RESUME SHORTLISTING
A Resume is a document consisting of applicant’s skills,
experience, qualifications and hobbies. This document
will help to decide whether applicants match the
requirements of the particular job description.
Selection
Process
ROUND 2- TEST
Tests would be conducted for some certain posts in
the coffee shop (chefs, cashiers)to check their skills.
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ROUND 3- GROUP TASKS
Some Group tasks would be given to the selected
candidates to observe those who are leaders and those
who might work better on individual tasks. This round
will be mostly conducted for higher posts (Managers)
Selection
Process ROUND 4- PERSONAL INTERVIEW
This is usually a face-to-face meeting during which the
firm will ask a series of questions and observe how the
candidate answers them. The performance of each
candidate can be compared.

13 Scheduling the Orientation

Communicating Company
Goals

ORIENTATION Café and Kitchen tour

Discussing Employee Roles

and Benefits

Creative input from the New

Hires
TRAINING
PROGRAM
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IDENTIFYING THE TRAINING NEEDS
For carrying out the program, first we will decide on company needs and then create the
plan accordingly so both sides can achieve their goals.

DEMONSTRATION OF THE JOB

Details of how every task is done correctly is where the employee will see exactly how
the task is done.

IDENTIFYING LEARNING OBJECTIVES

For each recruit adding separate learning objectives and some resources so they can
work towards their goal in the training program.
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OBSERVATION
We will give the recruits a chance to show how the task is done. This will ensure
they can properly use the equipment necessary to perform their task.

SPOTTING THE RIGHT CANDIDATE FOR THE RIGHT POSITION:

Based on the performance of recruits of the aforementioned task given to them, we
will choose the right person for the right roles.
THANK YOU