1. Which of the following is not an analytical target of methods analysis?

 *
1 point

a. movement of capital
b. body movement
c. movement of individuals
d. movement of materials
e. crew activity

2. The objective of a human resource strategy is to: *

1 point

a. produce the demand forecast at lowest labor cost

b. match employment levels with demand
c. achieve a reasonable quality of work life at low cost
d. manage labor and design jobs so people are effectively and efficiently utilized
e. all of the above

3. Four of the components of job design are: *

1 point

a. employment stability, work schedules, work sampling, motivation, and incentive systems
b. job specialization, job expansion, psychological components, and self-directed teams
c. labor specialization and enrichment, motivation and incentive systems, employment stability,
and work sampling
d. ergonomics and work methods, method time measurement, work schedules, and incentive
systems
e. labor specialization, time studies, work sampling, and pre-determined time standards

4. Which of the following is a major disadvantage of specialization in business for the

management? *
1 point

a. High productivity
b. High wage costs
c. Minimum responsibilities
d. Monotonous work
e. Worker dissatisfaction, possibly resulting in absenteeism, high turnover, disruptive tactics, poor
attention to quality

5. Ergonomics is not concerned with: *

1 point

a. levels of illumination, noise, temperature, and humidity

b. adjusting and providing input to the machine
c. feedback (providing information to the operator)
d. adequate compensation schemes
e. the design of functional and comfortable office furniture

6. Labor standards are defined as the: *

1 point

a. preset activities required to perform a job

b. amount of space required by a specific crew to perform the job
c. standard set of procedures to perform the job
d. standard labor agreements
e. amount of time required to perform a job or part of a job

7. When a worker has a say in the work methods that he/she wishes to utilize, his/her
job is characterized by: *
1 point

a. skill variety
b. job identity
c. job significance
d. feedback
e. autonomy

8. A good layout requires determining: *

1 point

a. material handling requirements

b. capacity and space requirements
c. environment and aesthetics
d. cost of moving between various work areas
e. all of the above

9. The fixed-position layout would be most appropriate in which of the following

settings? *
1 point

a. a fast-food restaurant
b. a doctor's office
c. a casual dining restaurant
d. a cruise ship assembly facility
e. none of the above

10. The type of layout which features departments or other functional groupings in
which similar activities are performed is: *
1 point
a. process-oriented
b. product-oriented
c. fixed-position
d. mass production
e. unit production

11. Which type of layout is specifically designed to encourage employees to interact? *

1 point

a. warehouse
b. job shop
c. open office
d. retail
e. repetitive/continuous

12. Which of the following does not support the retail layout objective of maximizing
customer exposure to products? *
1 point

a. locate high-draw items around the periphery of the store

b. use prominent locations for high-impulse and high-margin items
c. maximize exposure to expensive items
d. use end-aisle locations
e. convey the store's mission with the careful positioning of the lead-off department

13. A product-oriented layout would be most appropriate for which one of the
following businesses? *
1 point

a. fast food
b. steel-making
c. insurance sales
d. clothing alterations
e. a grocery store

14. Industrial location analysis typically attempts to: *

1 point

a. reduce costs
b. maximize sales
c. focus more on human resources
d. be environmentally friendly
e. none of the above
15. Governmental attitudes toward issues such as private property, intellectual
property, zoning, pollution, and employment stability may change over time. The term
associated with this phenomenon is: *
1 point

a. bureaucratic risk
b. political risk
c. legislative risk
d. judicial risk
e. democratic risk

16. A location decision for an appliance manufacturer would tend to have a(n): *
1 point

a. cost focus
b. labor focus
c. revenue focus
d. environmental focus
e. education focus

17. Tangible costs include which of the following? *

1 point

a. climatic conditions
b. availability of public transportation
c. taxes
d. quality and attitude of prospective employees
e. zoning regulations

18. Which of the following statements regarding "proximity" in the location decision is
false? *
1 point

a. Service organizations find that proximity to market is the most critical primary location factor.
b. Manufacturers want to be near customers when their product is bulky, heavy, or fragile.
c. Perishability of raw materials is a good reason for manufacturers to locate near the supplier,
not the customer.
d. Reduction in bulk is a good reason for a manufacturer to locate near the supplier.
e. Clustering among fast food chains occurs because they need to be near their labor supply.

19. Community attitudes, zoning restrictions, and quality of labor force are likely to be
considered in which of the following location decision methods? *
1 point
a. transportation method
b. locational break-even analysis
c. center-of-gravity method
d. simulation
e. factor rating method

20. A jewelry store is more likely than a jewelry manufacturer to consider __________ in
making a location decision. *
1 point

a. transportation costs
b. cost of raw materials
c. parking and access
d. climate
e. taxes