Field Procedure

Subject: How to collect vSphere diagnostic logs

Release Date: TBD
Version: 1.0

Procedure Summary
This procedure is to walk someone through the process of collecting vSphere diagnostic logs.

Products Affected
All Pivot3 vSTAC Products
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Procedure Steps: Collect vSphere Diagnostic Logs

A. Collecting logs from vSphere client connected to vCenter:

1. Use vSphere client to connect to vCenter
2. Highlight vSphere Cluster

3. Go to File  Export  Export System Logs

4. Choose the desired host(s) to collect logs from. If the cluster is selected, logs will be
collected from all hosts. Check “Include information from vCenter and vSphere Client”.
Click Next.
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5. Check “Gather Performance Data”. Click Next

6. Click Browse and select desired location to save logs. Click Next.
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7. Click Finish

8. Logs are saved in the selected directory in .tgz format

B. Collecting logs from vSphere client connected directly to a host:

1. Use vSphere client to connect directly to a host.
2. Highlight vSphere Host
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3. Go to File  Export  Export System Logs

4. Check “Gather performance data”, click Next

5. Click Browse and select desired location to save logs.

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6. Click Finish

7. Logs are saved in the selected directory in .tgz format

Reference: For more information, visit

Collecting diagnostic information for the vSphere Client or VMware Infrastructure Client
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&ex
ternalId=1003687

Procedure Verification
Logs are successfully saved in .tgz/zip format.