SUGGESTION ON PRODUCT OR SERVICE

From the beginning of the POPMEALS has been introduced, POPMEALS has been conduction
counter service to get an order and engage with the customers. The counter-service works as the
customer order their meals to the staff who are standing at the counter and place the payment at
the same time. When many customers are approaching the restaurant the counter service might
get slow down and there would be a long queue at the counter. These results do have trouble
controlling the speed and efficiency of the counter service.
Suggestion on service

Effective communication among the staff and customer

Using QR Code Ordering System the customer could place their order. Yet, some customers will
have some issues scanning or have some barriers to understand the method. In this case, the staff
who are waitresses should be well knowledgeable about the QR Code Ordering System. The
staff should instruct and guide the customer to perform their order. Moreover, the staff should
also be polite and have clear communication without language barriers. This will improve the
communication among the staff and customer and also could provide reliable customer service.

Customers should be encouraged to scan the digital menu.

The front staff which is a waitress can invite the customers to scan the QR Code displayed on the
table to access the digital menu online as they are seated at their tables. QR codes in restaurants
may be scanned using a smartphone camera, and the majority of modern smartphones have built-
in scanners. When the customer scans the QR Code, they will be directed to a URL where the
menu is embedded. The restaurant also can alter the menu often by depending on preferences or
marketing plan such as a "happy hour" menu on weekdays, a "family menu" on weekends, a
"couples’ menu" on Valentine's Day, and so on.

Use QR codes to provide personalized service.

The restaurant could deliver tailored cuisine to each customer by tracking their purchase trends
and eating habits using QR Codes and AI-based data analytics. This would be the best method to
promote and attract the customers to use the QR Code Ordering System. For example, make QR
Code registration necessary for all customers and evaluate the acquired data to see which kind of
customers ordered which foods or drinks, and then adjust your products depending on the
findings.
Engage Waiting Customers with Information and Recipes

Offering information on cuisine, the restaurant, and the dishes via QR Codes is an interesting
approach for the customer to make themselves spend some time while waiting for their orders or
waitress to attend them. Request that customers scan the QR Code displayed at the table to be
directed to the restaurant’s world. This could be a restaurant's Instagram profile highlighting
most popular dishes, Facebook or YouTube videos of chefs in action, or a Blog site with
interesting food and nutrition information, among other things.