Background of client

1. name is Mr. Aliff Haiqal Bin Azlan

2. Promoted as supervisor of PopMeals Sunway Branch on April 2020.
3. 26 years
4. Working with PopMeals organization for 3 years. (Dahmakan which is known as
PopMeals in beginning)
5. Characteristics: - Good attitude
- Punctual to work
- Respecting the crew members
6. (As though, the organization decided to make him as crew leader. He was one of
the kind and helpful crew leader)
7. Results of interview crew member :- love Mr. Aliff Haiqal Bin Azlan attitude and
leadership
8. there are 6 workers who are working under supervision of him

Suggestion on Services
1. (Suggestion to improve or add some) quality of a star performer (in providing
the service to a customer)
2. (Every customer who visit to a restaurant should have) a pre-conceived
expectations from the restaurant.
3. Get the employees trained for an excellent customer service
(If a restaurant fails to provide a reliable customer service it might spoil the
name of the restaurant among the customers. The organizations should be
responsible to provide a reliable customer service by training the employees.
Example, the staff should handle and speak to customer politely.)

4. Effective communication among the staffs

(The most important skill is communication and the communication should be
effective between the staff such as, kitchen crew, counter staff, waitress or
cleaner. There should be a good communication which will help to ensure
 timely service. An effective communication among the staff also will less
down the problems such as short staffing.)

5. Get concern of customers complaints

(The restaurant’s staff or manager should always concern of any customer and
priority basis. The restaurant’s staff or manager should always acknowledge
customer complaints, respond to customer complaints immediately, offer
freebies as an apologies if there is wrong from restaurant side, and also
persuade feedback from customers and bring changes in it.)
6. Happy customers (begin with excellent customer service, and excellent
customer service begins with efficient hiring and training)