ed eeu ICT \n (sl al Exercise 2 Exercise 3 1 Wernl nave completed 1 Doyouwant to... /Would 2 Wenad orignal hoped youlke to th words: 3... whe have been working on it 2. The abvious solution to this problem 4 Hlbetaking take must /would ie E bt 5... there seems tobe 3 The purpose of todays meeting } ; ae 6 Wete going to send... / Well be 4 interesting you said / say that ve sending ... /Were sending... / We'll 5 Could ljust say something? 3 weighesye 9 buld send 6 Trmpot site whatyoufesings a0 4 processes 10 work 7 mnowhanding over... She hasbeen about 5 keep 1 managing working 7 But what makes you so sure *t 8 Oursales had been levelling off / had 8 Given that Arturo doesn't have. i levelled off Exercise 2 a PSowteath 7 aneasygoing Hs thinking about tis Exercise a be 2 outottheway 8 time-consuming fine fe 2 outspoken 9 open-minded i ban 4 lowkey 10 self-assured Unit 2 3 rs S$ tuncofthe-il 11 upandhcomin G inopectea 2 tees Working with words Language at work in + oat, Exercise 1 Exercise 1 Business communication Per gy, eee ab so Exercise 1 Ge Th ei ve WF 6) 7aad oi wr T convinced 6 anything Exercise2 Exercise2 2 anticipated 7 ve gotto 1 propel yourself forward 1 Even if had asked for a pay rise, | 3 wouldeit 8 confident 2. stand out from fthe crowd) wouldn't have got one. 4 fmnot saying ¥areason 3 keepin with jour clleagues) 2 ifthe company had renewed our season 5 wary cant 4 stand up for (your plan) ticket, | could have gone to the football 5 be burnt ou fom stress) game Exercise need 6 ay thepartf a goodie) 3 Henly they hat goto ofthe a . us Convine’ 7 stay ahead of (the competition) conditioning, the office wouldn't be so. 2 Im absolutely / quite sure that 8 stand up to (analysis) unbearably hot, 2 Tebefak /honetchewcemater re uth blond 4 ine atpercsfhadncaledf het from your report jet out there (and ask strike yesterday, I wouldn't be in Spain. 5 |wouldrt gosofar/asfarastosay 1 taurtheretandask) Sake vested [woul be np 6 Fom what ould see Exercise 3 i Vooke 5 grow Exercise 3 Exercise 3 2 move 6 goes 1 should 6 have Suggested answers only 3 flow 7 put 2 might 7 had 1 From what could se, the meeting 4 Broadening reach 3 wou's & mane ‘went much bette than we expected 4 havesnad 9 would 2 Imnctsayingthetpaidntaowel Business communication 5 u's 1 should i just that there were some problems 2 ye goto say fly confident that the proposed ste would be perfectfor get 6 comeback Unit 3 the company. 2 wk 7 suppose, think . . 4 According toFed/igathered fom Fed 3 Ike @ keenon Working with words thatthe projects gong ary well 4 menton pcomein 5. understand 10 getonto Exercise 1 Language at work 1 ecient e2 2 entering, access Exercise 1 a2 3 option 1 ate growing has 3 reflects have b7 4 wansformed made continied «16.10 5 camed out 2 haveexpanded, 4 tates stepping 3.8 6 proces, procedures navebeen es 7 means 149 purpose 9 energetic dynamic 0 installed 92 Practice fileanswerkeyExercise 2 1 confirmation 5. productivity 2 objections 6 objections 3 ideas 7 evelopment 4 performance 8 iffcukias Exercise 3 11 measure the perforrnance ‘exchange ideas anticipate objections factitate productivity assess the situation ‘accommadate the needs {generate enthusiasm {achieve good results Business communication Exercise 1 1 lusttofilyou 2. something x think about 3 Id keto start, 4 putitanother way 5 mean 6 movingon 7 forexample 8 tumingto 9 | said earler 10 Thisis where M1 dustto digress 12 And thisbrings me Exercise 2 1 Ivedivided my takup inte 2 Fist of all... After that 3 Mlisay more about that ina moment, 4 lustto filyou in on some ofthe background 5. Now Idon' know if youte familiar with 6 And this is my key point, 7 Mlibe happy to take any questions now. Language at work Exercise 1 {other forms are possible, but these are the best) 1 ‘Veall 2 “Ibe roling 3 ajve 4 ‘Whave been listening "take 5 ‘Wlearn 6 wil have sooken 7 willyield / should yield 8 might /could / would be worth Exercise 2 1 The consultants wil probably suggest merging the departments 2. Theyil almost certainly delver the stock intime. 3. The management are bound to ask our pinion before making the changes. 4 fs probable thatthe tax changes will tum investors ana. 5 Tvegot te go now, fut theres a good chance I'see you at the launch party late. 6 The training courses unlikely tobe Useful Its unlkely that the training course will be useful, 17 The CEO is expected ro make an announcement atthe dinner. / It’s expected that the CFO will make an announcement a the diane, 8. Theyil perhaps need more identifeation than a credit card / Perhaps they'll need more identification than a credit car, Unit 4 Working with words Exercise 1 Td 2132 4f Sh 6c Te tb 99 10) Exercise 2 reckless 5 cautious 2 overceutous 6 bold > prucent 7 foolhardy 4 fash 1 iskeaerse Hidden word Business communication Exercise 1 Te 2h 3f 4c $a 6i 79 Bb od Exercise 2 1 het 6 tosumup 2 lee 7 reservations 3 troughs tin 4 respect 9 draw 5 Isgettng Language at work Exercise 1 (Other answers ae post, but these are thebest) 1 Yes, that was one of the most useful conferences Ive been to. 2 It/That should be very helpful think 3 That would be alsastrous 4 tS /That’sjust good business practice, 5. Thisis That's what's worrying me, 6 That'smy problem to. Exercise 2 1 That/It 2 That/This 3 /This 4 This That $ This/That Exercise 3 Th 2a 3a 4b Sa Unit 5 Working with words Exercise 1 1c lb 3a 4c Sb 6a 7 Bb 9c We Exercise 2 1 pay.to 5 focus.on 2 thrives, on 6 cope, with 3 steer of 7 relied, on 4 spured,into 8 deviate from Business communication Exercise 1 1 I dont know ifyou are aware 2. Look, can we ty and avoid any 2 3. How do you propose we deal with this 4 Canwe ty and stay focused on the facts? 5 Thereal issue here is 6 Doyou understand what Im trying to say? 17 | see what you mean, but 8 Lot's try not to get personal here 9. Can |just make sure ve understood this cortecty? 10 just don't understand how Exercise 2 1 fyouare aware 2 Ibe right in thinking 3 just dont understand 4 prepared 0 5 youbehappy 6 abicworried 7 whatyou mean 8 be mare than happy 9 we wyand avoid 19 not happy with Language at work Exercise 1 1 Only at the end did he contribute to the meeting / Only at the end of the meeting did he contribute, 2 My main question she didn't even answer / wasn't even answered. 3 Itsherlackof professionalism Icantt stand 4 Whats impressive is his boundless enthusiasm, 5 The person who's the best listener in our mestings is Zoe 6 ItSabsolutely val that you inform me of matters Ike that. 17 Creativity (is what) | value above anything else 8 Itshis constant need to make stupid Jokes (that I dort ike Practice fileanswerkey 93Exercise 2 1 The reason | say hiss because if ‘we miss this date, then we lose the contract. 2. Which /That is why you need to fin this form propery 3. How we explain this tothe board isthe problem. 4 ItSlast month’ sales figures which / that concern me, 5 lnwhich / that case, Nan, ean | leave you to email the supplier? 6 What concems me ithe cost of the material, 7 The price of labour tm prepared to accept 8 The thing that confuses me is this ‘umber here. 9. What [like to know is when you can send a replacement part 10 What we must be clear about i that this process exists fora reason, Unit 6 Working with words Exercise 1 1 figure 6 fa 2 bounce 7 get 3 think by 4 Look 9 rn 5 nie 10 get Exercise 2 Te 2p 3d 4g 53 sf 7c bh Business communication Exercise 1 1 Imnot sure how this would workin practice, but how about... 2 would have thought it would be poss 3. What makes you think that would work? 4 Thinking about i we could even 5 Would you lke to expand on that? 6 Wel just thought that in that way 7 8 It certainly worth thinking about ‘Shouldn't we be thinking more about? 9. | was thinking along the lines of Exercise 2 (Other answers are posible in some gaps) 1 Couldnt we consider 2. Supposing we were to 3 Sorry. ate you saying 4 soyoute thinking 5 that’snot such a bad idea 6 Imconcemmed about 7 We shoul atleast consider it 94 Practice fileanswerkey Language at work Exercise 1 1 2 3 4 5 6 1 8 ° 0 1 rather / quite ‘quite rather Hite only absolutely /quite Even quite / absolutely all just actually Exercise 2 (Other answers are possible in some gaps) 1 2 3 4 5 ‘ 1 8 8 0 1 1 1 quite rather absolutely really / completely honest very rather / quite / really infact / actually even/ quite only just just realy ‘actually / definitely / easily Unit 7 Working with words Exercise 1 7 Exer shared vision stuetural change collective aspiration ‘employee participation performance management, personal development plans paradige shift skills deficit e2 across the board get in the real world inthelong run the bigger picture Exercise 3 1 one-szeftsall 5 top-down 2 contraly driven 6 bottom-up 3 decentralized 7. genesic 4 job specie 8 selr-directed Business communication Exercise 1 1 2 Could you clarify exactly what the problems were? Bo you mean that What Im sayings What was the name ofthe other logistics company again? Fave you heard that Hans has handed in his notice? By the way, talking about ‘Thatsa bit of a digression, Lets get back to the main sue Exercise 2 1 ay 5 not 2 about 6 thought 3 by 7 doesnt 4 ou Language at work Exercise 1 (suggested answers only) 1 Iwas going tofinsh working on the Kelner case, but too many other things came up, 2 | was meeting Sue at 1000", but she’s off sick atthe moment. 3. | was supposed to meet the Hlungarian rep at 12.30 pr. and take hin for lunch, buthis plane was delayed 4 vasgoing tole ny corporate creditcard expenses bur court fine my receipts 5. |had intended to book fight fr the Allanta conference, but the ailing website kept cashing, Iwas going to meet Sarah at Café Carluce, bu it was closed so we went to Spangios instead, Iwas going to check my bark account, but theres no point because we don't ‘get paid untl tomorrows Exercise 2 Te 2a 3g 4b Sd 6c TF Unit 8 Working with words Exercise 1 1 make 0 4 fee of 2 goned for 5 taken 3 haven 6 se.for Exercise 2 1 provides for —§-turminto 2 takespride,n) 6 untes in 2 provided with 7 bulng. up 4 opened up sting for Business communication Exercise 1 1 weare atthe moment 2 just ke to outline 3. itwould be a good idea if 4 the fist thing is 5. agood point 6 remember exactly 7 Ithinkyou should be aware 8 have to.adme that 9 Mlget back'o youExercise 2 1 Fdlicero 2... weneed to address 3 Idorit have the exact figures 4 | thinkthis i a realy / this relly is an important point / really think 5 can double checkif you ike? 6 |thinkshar’s covered / that covers everything. 7... |stil need to/ still have to un that by Language at work Exercise 1 1 Would you say youhave many weaknesses? 2 dike to know what atracted you to this postion, 3 Youte not unhappy in your present job, are your 4 What salary are you looking for 5. You must have some questions to ask Exercise 2 1a2b 3a 4b Sa 6b Tb 8b 9a Exercise 3 21,8 626 <7 49 65 Unit 9 Working with words Exercise 1 1 corporate accountability trackrecord knowledge base assets bottom line critical success factor natural resources sustainable evelopment 8 endangered species Exercise 2 costbenefit analysis drain on resources short-term profit return on investment ‘quantifiable dats market value long-term vabalty Business communication Exercise 1 1b 2a 36 4a Sb 6b Ta tb Exer e2 provided we all work together ‘assuming we decided to hold have 1 bear in mind the long-term viabilsy theres no point going ahead with this meeting ifwe dont weneed to develop a clear strategy ‘we don't have much choice the general consensus is that Language at work Exer 1 8 Exer 1 2 3 4 s ‘ 7 ® 9 w e1 © 2a39 4c 5b 6) 74 h of wi e2 IFliknew we said / would say so Fl be amazed, wouldnt have se many hhad had apayrise IF thoy offered you Id/1would vote HFLPGI turn it down Provided we offer fo cover your relocation expenses willyou take the job? IFThad been reappointed Unit 10 Working with words Exercise 1 1 commitment 7 calaborative 2 decsve 8 hands 2D comicton 9: adagtabie 4 sofware 10 integrity 5 people focused 11 empathy 6 fumble 1 passionate Hidden word = micomanages Exercise 2 1 estabish culture oftust 2 insti 5 senseot > av0ie cohesion 4 credbty 10 beconsstentin 5 infuence 11 recognze 6 generate 12 reinforce 7 werkrogether Business communication Exer ise 1 Ic has been agteed that ‘Apparently, the decsion was taken Aslunderstand what ths wll alow us to dois Another great thing about this change is my understanding icwvllbe well worth the ncerwenience the benefits are clear you and your teams are ctucal to has akey ole to play in | would encourage all of you to Exercise 2 (Guggested answers only] ‘SH: This is something | wanted to bring up. ike the idea of making departments ‘more accountable for thei training ‘oudgets, but 'm not very happy about having 1o make choices between ‘competing taling needs that ae equally valid. How do we ensure that essential ‘raining wil stil rake place? Can you give lusan assurance that this wll be taken, Int consideration? (Ch Wel of couse, that’s a valid point, but the diferenceis that at the moment the HA Department decides how much ‘of the budget is spent on job-spectic training T ski, language taining, ete In future, individual departments will be free to choose their own priorities. My understanding is that i should make everyone lives ease, so let's give this a chance to work Language at work Exercise 1 1 Five of our products were being sold every minute in 2017. 2 Having been asked to ema us detals, he didnt get back in touch with us 3. Youwillbe interviewed before you are allowed to register for work here 4 The flowers mighthave been sent yesterday. 5 Tohave been selected was a great honour. 6 Your order was being processed when the whole system crashed 17 Aformal replys going to be written to address your complaints. 8 15}000 orders have been recelved ~a sraggering number Exercise 2 1 had been more than made up for 2 put 3. were published 4 showes 5 were dwvided 6 wasreinvested 7 paidout 8 went 9 wasrah 10 Looking 11 tohave been invited 12 toputin 1 tobulld 14 Having been voted 15 anticipate Practice fileanswerkey 95Unit 11 Working with words Exercise 1 1 Diversity pioneering responsibilty unity integrity equality 9 tolerance 10 excellence 11 respect, dignity Exercise 2 1 significantly 2 surprisingly 3 inetrevably 4 potentially merit,competence Mutual cooperation 5 rolacvely 6 comparatively 1 inatrievably 8 potentially Business communication Exercise 1 1 beyond 2 stuck 3 possibly 4 fim Exercise 2 1 reached, where 2 employing 3 jst not 4 budge 5 along Exercise 3 5 sayto 6 out 7 way round 6 in 7 0 8 would 9 tosay 1 We're in a very difficult situation B this idea about job-sharing just won't work B .. consider re-allocating jobs and redefining oles instead? A... be wiling to hear A. nave to say no to redefining roles B that's out ofthe question | suppose that Feasible / sounds feasible / would be feasible / could bbe feasible / might be feasible A Are weall agreed / Do we ll agree that we need to think Language at work Exercise 1 1 Having consi Given Offering Arno time Acnotime 9 Notonly 96 Practice fileanswerkey Faced with /Given As changing / Knowing / Given Knowing / Given Under no circumstances / 1 Exercise 2 1 Knowing that the rain had been ‘cancelled, | took the bus instead, 2. Given my disappointment in the quality, wont buy ror them again. 3. Having considered the choices anallable, | decided to go for this one. 4 Faced with the news going public, he had no option but to step down, 5. Offering them /the client a larger discount was the only way to keep the client them, 6 Aschanging the deadiine wasn't feasible, we decided to reduce the vyolume instead. 17 Under na circumstances must /should visitors go beyond the reception without pass, 8. Notoniy do they offer avery ge pension scheme, (but) they also of fextime, 9. Atnotime have we failed to live up to our core values of decency, novation and trust Unit 12 Working with words 1 2 reinforce an association 3 playon 4 talor 5. promote the consumption of Exercise 2 across 2 t0 3 into 4in Sup 6up Tout 8 into Exercise 3 motivational aspirational market penetration exploitative status anxiety use materialistic consumer profies Business communication Exercise 1 1 become apparent 2 comes across 3 first beneft 4 second point 5. having said 6 isachievable 7 ® 9 0 strong position Because we very much serious consideration Exercise 2 tc 2f 3a 4e Sb 6d Language at work Exercise 1 1 2 3 ‘ 5 ‘ 1 8 9 0 "1 Basically obviously Anyway Afterall Quite honesty Asa matter of fact amitcedly soto speak Ming you OF course Totell youthe ruth Exercise 2 1 8 b2a 3b 4b Sa 6a 7b a 9a Wb