01st September, 2021

COMMUNICATION MATRIX
CONTAINER BUSINESS OPERATIONS
APSEZ-MUNDRA
Version 17

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(1) Documentations and Customer Care Team

Day to day Transactions / Query for vessel Gate cut-off / Discrepancy of Loading & Discharging of Vessels
/ En Block Movement status / Special Service Request (SSR) / Daily – Report.

Primary Level Contact Desk – On Duty Next Level Contact Desk – Customer Care
Terminal Documentation Staff Executive

Mr. Kanaksinh Jadeja

AMCT / +91 99099 27225 +91 70690 83095

AMCT2 docs.ct@adani.com / kanaksinh.jadeja@adani.com
docs.t2@adani.com

Mr. Umang Makwana

+91 70690 13889 +91 70690 13835
AICTPL
docs.ct3@adani.com umang.makwana@adani.com

Mr. Suman Kumar Saha

+91 70690 83094 +91 70690 13873
ACMTPL
docs.acmtpl@adani.com sumankumar.saha@adani.com

Terminal HODs
Mr. Philip Monis
+91 63598 83082
AMCT /
AMCT2
head.amct@adani.com

Mr. Cherian Abraham

+91 63598 83083
AICTPL
head.aictpl@adani.com

Capt. Pradeep Ramachandran

+91 63598 83084
ACMTPL
head.acmtpl@adani.com

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(2) Vessel Planning Operation
Vessel Planning Related / TDR Report.
Primary Level Contact Desk – On Duty Terminal Next Level Contact Desk – Planning In charge
Terminal
Planning Staff

+91 99099 27203

AMCT
planners.ct@adani.com

AMCT2 +91 63599 30098

(T2) Mr. Ajaykumar Bhatt
planners.T2@adani.com +91 99258 53556

ajay.bhatt1@adani.com
+91 89800 48858
AICTPL
planners.ct3@adani.com

+91 70690 83091

ACMTPL
planners.acmtpl@adani.com

(2.1) Vessel Berthing

Vessel Berthing and Un-berthing Prospect
Primary Level Contact Desk – On Duty Next Level Contact Desk – Planning In
Terminal
charge
Mr. W.P Krishna
AMCT /
+91 70690 83210
AMCT2
Mr. Ajaykumar Bhatt
wp.krishna@adani.com +91 99258 53556
AICTPL
Mr. Kamlashankar Joshi ajay.bhatt1@adani.com
+91 75748 94360
ACMTPL
kamlashankar.joshi@adani.com

Terminal HODs
AMCT /
AMCT2 Mr. Paulson Joseph
+91 63598 83087
AICTPL
head.planning@adani.com
ACMTPL

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(2.2) Terminal Operation
Acceptance of ODC, BB and Haz Cargo / Operation performance Related / Any Special Request

Primary Level Contact Desk – On Duty Shift Next Level Contact Desk – Operations
Terminal
Manager Manager
Mr. Prakash Pillai
+91 96876 39248 +91 75748 94335
AMCT/
RORO
superintendent.ct@adani.com prakash.pillai@adani.com

Mr. Kinjal Patel

+91 63599 30099 +91 75748 94362
AMCT2
(T2)
superintendent.T2@adani.com kinjal.patel@adani.com

Mr. Jignesh Bhatt

+91 89800 48858 +91 70690 83202
AICTPL
superintendent.ct3@adani.com Jignesh.Bhatt@adani.com

Mr. Gajanan Govekar

+91 70690 83090 +91 70690 13836
ACMTPL
superintendent.acmtpl@adani.com gajanan.govekar@adani.com

Terminal HODs
Mr. Philip Monis
AMCT / +91 63598 83082
AMCT2/
RORO head.amct@adani.com

Mr. Cherian Abraham

+91 63598 83083
AICTPL
head.aictpl@adani.com

Capt. Pradeep Ramachandran

+91 63598 83084
ACMTPL
head.acmtpl@adani.com

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(3) Rail Operation
Container Train Placement prospect / Container train operation related /
Pendency and Train Report
Primary Level Contact Desk Next Level Contact Desk – SPRH In Charge

On Duty Rail Office Mr. Sastry Darlapudi

+91 90990 02002
+91 70690 83079
icd.ct@adani.com
vlnsastry.darlapudi@adani.com
On Duty Rail Operation
+91 89800 48826

icd.ops@adani.com
Mr. Hiren Modha
Shift In-Charge +91 75748 94224
+91 9099932382
hiren.modha@adani.com
icd.ops@adani.com

SPRH - HODs
Mr. Ramde Karangiya
+91 90990 05240

Ramde.Karangiya@adani.com

(4) Automobile "RoRo" Terminal

General Query / Suggestions
Primary Level Contact Desk – RORO SPOC Next Level Contact Desk – HODs

Mr. Prakash Pillai Mr. Philip Monis

+91 63598 83085 +91 63598 83082

head.roro@adani.com head.amct@adani.com

(5) Information Technology

Information Technology related / Suggestions
Primary Level Contact Desk – IT Helpdesk Next Level Contact Desk – HODs

Mr. Piyush Sorathiya

+91 99099 27258 +91 70690 83259

support.mundraport@adani.com Piyush.Sorathiya@adani.com

Terminal IT HOD
AMCT /
AMCT2 Mr. Nilesh Pampattiwar
+91 6359883089
AICTPL
head.IT-mundra@adani.com
ACMTPL

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(6) Invoicing
Vessel Invoice / Tariff related query / Registration of New Customers / Credit Note
Primary Level Contact Desk – Finance Next Level Contact Desk – Finance Manager
Terminal
Executives
Mr. Mayur Kanabar
+91 89800 16326
AMCT/
SPRH
Mayur.Kanabar@adani.com

Mr. Naveen Chandnani Mr. Vivek Pandya

+91 89800 16355 +91 99252 44553
AICTPL
naveen.chandnani@adani.com vivek.pandya@adani.com

Mr. Vrushit Sanghvi

+91 7069013868
AMCT2 /
ACMTPL
vrushit.sanghvi@adani.com

Terminal FINANCE HOD

AMCT /
AMCT2 Mr. Subhash Gupta
+91 70690 83011
AICTPL
subhash.gupta@adani.com
ACMTPL

(6.1) DPD & RMS Invoicing

DPD & RMS Customer Registration / Operations Related
DPD/RMS related Queries / Inquiries.
Primary Level Contact Desk – Finance Executive Next Level Contact Desk – DPD &
Terminal
RMS Customer Care
Mr. Rajabha Gohil
AMCT / +91 89800 15493 Mr. Jayesh Parmar
AMCT2 /
AICTPL rajabha.gohil@adani.com +91 63596 31099

Mr. Naimesh Soni dpd.mundra@adani.com

+91 90999 31549
ACMTPL
financesupportct4@adani.com

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(7) Customer Care

General Query / Suggestions / Claims if any

Primary Level Contact Desk – Customer Care Next Level Contact Desk – HODs
Terminal
Manager
Mr. Philip Monis
Mr. Sanjay Singh

AMCT / +91 99099 27223 +91 63598 83082

AMCT2
sanjayk.singh@adani.com head.amct@adani.com

Mr. Umang Makwana

Mr. Cherian Abraham
+91 70690 13835 +91 63598 83083
AICTPL

umang.makwana@adani.com head.aictpl@adani.com

Mr. Suman Kumar Saha

Capt. Pradeep Ramachandran
+91 70690 13873 +91 63598 83084
ACMTPL

sumankumar.saha@adani.com head.acmtpl@adani.com

(7.1) DPD & RMS Customer Service

DPD & RMS Customer Service / Operations Related
DPD/RMS related Queries / Inquiries.
Primary Level Contact Desk – Customer Care Next Level Contact Desk – DPD &
Terminal RMS Customer Care

Mr. Jayesh Parmar Mr. Sanjay Singh

AMCT /
+91 63596 31099 +91 99099 27223
AMCT2 /
AICTPL
dpd.mundra@adani.com sanjayk.singh@adani.com

(8) Exim Yard

General Query / Operation related / Suggestions
Primary Level Contact Desk – Operation In-charge Next Level Contact Desk – HODs

Mr. Debabrata Bose Mr. Mukesh Sharma

+91 89800 16494 +91 63598 83086

Debabrata.Bose@adani.com head.exim@adani.com

EXIM YARD - HOD

Mr. Ramde Karangiya
+91 90990 05240

Ramde.Karangiya@adani.com

For any further escalation: Douglas Charles Smith, CEO APSEZ Mundra & Tuna
Port, : +91 2838 262002, Email: ceo-apsez.mundra@adani.com

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USEFUL LINKS FOR PORT RELATED INFORMATIONS

Container Tracking inside the Port/Terminal

https://www.adaniports.com/Ports-and-Terminals/Mundra-Port - Container Tracking

Container Tracking During Transit

https://www.ldb.co.in/containersearch

Contact Matrix of Container Terminals

https://www.adaniports.com/-/media/Project/Ports/PortsAndTerminals/doc-report-
download/Contact-Matrix-Annexure.pdf?la=en

Tariff Booklet of Container Terminals

https://www.adaniports.com/Downloads -> Mundra Port -> Tariff

Vessel Berthing reports

https://www.adaniports.com/-/media/Project/Ports/PortsAndTerminals/Mundra-
Documents/Berthing-Report/Latest_Berthing-Report_Mundra.pdf

Online Export By Road/Rail Pre-advice https://odex.co/createRegistrationDtls.do

For Online Vessel Registration / Issue e-DO / SCMTR Vespro/VCN messages

https://indianpcs.gov.in/IPA_PCS/

For Online Account Registration

https://www.adaniports.com/account-registration

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