OPEMGT COURSE GUIDE

I. COURSE TITLE
OPEMGT – Operations Management and TQM
II. COURSE DESCRIPTION AND OVERVIEW

This course is concerned with designing and controlling the process of production. It also covers redesigning
business operations in the production of goods and/or services. It defines the responsibility of ensuring that the
business operations are efficient in terms of using a few resources as needed and effective in terms of using
customer requirements.

III. PRE-REQUISITE

None

IV. LIST OF COURSE CONTENT

To ensure the realization of the course learning outcomes (CLO), this course will cover the following topics for
you to learn.

MODULE 1: Operations Management and Value Chain

Creating and delivering goods and services to customers depends on an effective system of linked facilities
and processes, and the ability to manage them effectively around the world. The way in which goods and
services, and the processes that create and support them, are designed and managed can make the difference
between a delightful or unhappy customer experience. Operations management is the only function by which
managers can directly affect the value provided to all stakeholders – customers, employees, investors, and
society.

This module will introduce you to the operations management, its importance in the workplace, its history, the
value chain, understanding goods and services, and the key activities that operations managers perform.

MODULE 2: Forecasting and Demand Planning

Organizations make many different forecasts. Top managers need long-range forecasts expressed in total
sales dollars for use in financial planning and for sizing and locating new facilities, while at lower organizational
levels, however, managers of the various product groups need aggregate forecasts of sales volume for their
products in units that are more meaningful to them. Accurate forecasts are needed throughout the value chain,
and are used by all functional areas of an organization.

This module includes topic about forecasting basic concepts, statistical forecasting models, and forecasting in
practice.

MODULE 3: Supply Chain Management and Logistics

Managing a supply chain requires numerous operational activities, including working closely with suppliers,
purchasing, transportation, inventory management, managing risks that may disrupt the supply chain,
measuring supply chain performance, and ensuring sustainability. The important component of supply chain
management is called the logistics. Its function is responsible for selecting transportation carriers; managing
company-owned fleets of vehicles, distribution centers and etc.

This module includes topic about managing supply chains, logistics, inventory management, risk management
in supply chains and sustainability in supply chains.

MODULE 4: Project Management

Most projects go through similar stages from start to completion. These stages characterize the project life
cycle and form the basis for effective project management. Project Managers have significant responsibilities. It
is their job to build an effective team, motivate them, provide advice and support, align the project with the
firm’s strategy, and direct and supervise the conduct of the project from beginning to end.

In this module, you will be introduced to project management, the roles of project manager and team members,
techniques for planning, scheduling and controlling projects and uncertainty in project management.

MODULE 5: Introduction to Quality

Quality is by no means a new concept in modern business. It is considered as the most significant factor in
determining the long-run success or failure of any organization. High-quality goods and services can provide an
organization with a competitive edge, it can also generates satisfied and loyal customers who reward the
organization with continued patronage and favorable word-of-mouth advertising, often resulting in new
customers.
This module will introduce you to the notion of quality, its historical developments, importance in business and
in building and sustaining competitive advantage, and the role of quality in manufacturing, service and business
systems.

MODULE 6: Design for Quality and Product Excellence

Companies today face incredible pressures to continually improve the quality of their products while
simultaneously reducing costs, to meet ever-increasing legal and environmental requirements, and to launch
new products faster to meet changing consumer needs and remain competitive. The ability to achieve these
goals depends on a large extent on product design. Better designs not only reduce costs, but improve quality.
Effective design processes are vital to meeting customer requirements, achieving quality, and innovation, as
the Quality profiles.

In this module, you will be introduce to some of the more important practices and tools that support quality
design efforts.

V. STRUCTURE OF THE COURSE

A. DIGITAL

Teaching- Activities Composition Assessment Tools and/or

Learning Instruments
Activities
(5E
Instructional
Model)
Engage Misconception Individual Short Quiz, Google Drive, Google
Check, Quick Unit/Chapter Classroom
Reflection, Picture Test, Term Youtube, Misconception
Analysis Exam Check Rubric, Online
Explore Online Safari, Individual/Group Safari Rubric, Case
Readings, Diagram Study Rubric, Portfolio
Making Rubric, Reflection and
Explain A/V Presentation, Teacher-led Reaction paper rubric.
Individual writing
and mapping
Elaborate Case Study, Individual/Group
Comparative
Investigation
Evaluate Quiz, Portfolio and Individual/Group
Term Exam

B. Definition of Terms

A/V Presentation
Audio visual presentation.

Case study
It is a research strategy and an empirical inquiry that investigates a phenomenon within its real-life context.
This is based on an in-depth investigation of a single individual, group or event to explore the causes of
underlying principles. It is also a descriptive and exploratory analysis of a person, group or event that includes
quantitative evidence, relies on multiple sources of evidence and benefits from the prior development of
theoretical propositions. (pressacademia.org)

Comparative Investigation
It involve collecting data on different organisms/objects/features, or data under different conditions (e.g. times
of year, locations, etc.) to make a comparison. (www.texasgetaway.org)

Diagram Making
It is a graph, chart, drawing or plan that explains something by showing how the parts relate to each other. (ex.
A chart showing how all the departments within an organization are related.)
A chart or graph explaining or illustrating ideas, statistics, etc. (www.yourdictionary.com)

Individual writing and mapping

It is a personal reflection and concepts regarding new information. It is presented in an organize information
with meaningful connections between the main idea and other information. (www.readingrockets.org)

Journals
These are extensive reflections on the learning experience that take place throughout the semester, providing
the opportunity for the students to make connections between the learning process, the interpretations of their
learning, and their meaning making processes. They entail more personal reflection on the experience. They
are a record of documentation on students; learning process, their achievements, thoughts, and concerns.
(carleton.ca)

Misconception Check
It is a type of formative assessment it is meant to see if students, when given a false fact, can identify what is
the correct answer. (www.rcsthinkfromthemiddle.com)

Online Safari
Online search or web browsing.

Portfolio
It is a compilation of academic work and other forms of educational evidence assembled for the purpose of (1)
evaluating coursework quality, learning progress, and academic achievement; (2) determining whether
students have met learning standards or other academic requirements for courses, grade-level promotion, and
graduation; (3) helping students reflect on their academic goals and progress as learners; and (4) creating a
lasting archive of academic work products, accomplishments, and other documentation. (www.edglossary.org.)

Quick Reflection
A reflection paper that provide opportunity to the students to provide a quick reflection on what they learned by
responding to questions such as:

 What is the most important issue discussed today?

 What did you find difficult to comprehend?
 What are some issues or questions you would like to explore further?

The purpose is to develop effective skills in reviewing what is learned and provide progressively more
meaningful reflections on the significance of their learning experience. (carleton.ca)

Readings
The reading of a passage assigned by the teacher. A task assigned for individual study.

VI. COURSE STUDY GUIDE

This module was prepared for you to work diligently and independently. This course introduces you to the office
environment and the basic functions of a secretary that will guide you to be adept, globally competent, and
adaptive in a changing environment. So, it is important that you:

1. You are required to accomplish the activities in at least 54 hours in one semester to earn a
three-unit credit.

2. You are required to prepare a portfolio at the end of every module. Please see the rubrics for
your guide.

3. Observe Class Hours.

 We belong to Cycle 1 of the carousel classes that's from September 6– October 8, 2021.
 My line will be open from Monday to Friday at 8:00 am – 5:00 pm.
 Concerns and queries beyond the stated schedule will not be entertained. However, it will be
addressed at the next scheduled time.
 There will be at least 2 hrs. session per day to cater to your inquiries and concerns and there will
be a virtual meeting every Thursday of second week (excluding Holiday).
 You are expected to behave professionally during Virtual Meeting. Refrain from making a nuisance.
 A code/link for the virtual meeting will be given to you before the scheduled dates.

4. Manage your time well.

 Schedule properly your reading activity and other hands-on exercises. It would be better to have a
planner so you can plot your activities and submission deadlines.
 Avoid Procrastination.

5. Keep your focus.

 Make sure you do things in a prioritized manner, learn to arrange how you will do things. Do your
activities one at a time.
 If you cannot understand some parts of the activity, feel free to contact me so I can help and assist
you. At the end of this guide, you’ll see my contact information.

6. Be Responsible and Independent.

 Submit your outputs/activities on time.
 Believe in yourself and your capability.
 Learn to ask for the things that confuse you.
 Refrain from relying on your classmates, however, be generous in sharing your thoughts and ideas.
 Develop self-reliance but be open for feedback and criticism.
 7. Give your best.
 Be creative in presenting your work, it is the time to unleash your potentials.
 Explore your capabilities.
 Demonstrate personal qualities that reflect a good image of a CHMSCian.
 Demonstrate proper behavior in the presence of your fellow learners, teachers, school
administration, and personnel.
 Remember that we are training you to become a professional.
 So when you do your tasks, whether informative or summative, always strive for excellence.

8. Refrain plagiarizing other people’s work and copying/sharing of answers with your classmates.
 I commend the sharing of ideas but condemned the sharing of answers.
 Let us cultivate a culture of responsible and independent citizens.

“You don’t have to be great to start, but you have to start to be great.” –Zig Ziglar

VII. EVALUATION

To PASS this course you must:

1. Read all required readings and answer the succeeding activities provided.
2. Perform all test activities (pre, post, formative, and summative).
3. Perform and submit all homework.
4. Submit all requirements on time.
5. Take and pass the Midterm and Endterm Exams.

Formative Assessments
1. Please answer all self-assessment activities.
2. Your scores here will not be a part of your final grade but the will be part of the completion of the
requirement of the course.

Summative Assessments
1. This includes Quizzes and Exams
2. There will be 6 mini-quizzes (online), 3 unit quizzes (modular), and 2 term exams to be given in this
course.
3. Evaluation Activities
4. Answer all evaluation activities at the end of each topic/unit. These activities are part of your term
grades
5. Case studies. There are 3 case studies in this course. These cases are linked with each topic in this
course. These case studies are part of your term grades.

Assignments and Final Project

1. There will be eight (8) assignments for this course.
2. Your portfolio will be the basis for the Final Project. This includes all self-assessment worksheets,
assignments, and case studies provided in this course.
VIII.TOOLS AND INSTRUMENTS

1. Technological. You will be needing Microsoft Office applications especially MS Word and MS
Powerpoint. These are offline applications and don’t need an internet connection. You will also need to
install Google Classroom access for this course.
2. Printed materials (magazines, books, journals, etc.)
3. School supplies (bond paper, etc.)

IX. GRADING SYSTEM

WEIGHT (%) WEIGHT (%)

TO TO
FINAL GRADE PASSING
ASSESSMENT TOTAL MID-TERM END TERM
EVALUATION GRADE
GRADE GRADE
(MTG) (ETG)
Quizzes 40% 40%
40% 30%
Term Exam
50% MTG + 50%
Assignments, Reaction 75%
20% 20% ETG
paper, Reflection paper, etc.

Total 100% 100%

X. SUPPORT SYSTEM
Library
The College Library ensures that most of its resources are available and accessible to support online
learning, teaching, and research. Through its Online Learning Library Assistance (OLLA), faculty members and
students could request copies of published articles and book chapters in digital format. Also, our online
resources (e-books, e-journals) through IGI Global (Username: CHMSC; Password: CHMSC2019) will
continue to be available 24/7. Faculty members can borrow books (three titles per subject taught) for a
semester. For assistance, you can email us at ft.library@chmsc.edu.ph; chat/pm us at library FT, or text/call us
at 0922 295 6982 or (034) 4335214.

Guidance Services
For your psychological and emotional concerns, help is always available at the Guidance Office. You may
reach your counselors through their FB page or set an appointment for online counseling. You can call 700
9135 local 344.

Office of Student Affairs

OSA is committed to supporting the needs of the students during this time of crisis. Student Welfare and
Student Development Services are available in the office and through social media. Please check FB Page:
CHMSC-FT OSA. You can text and/or call a cellphone no. 0920 902 2082 or 700 9135 local 340. Clinic –
Local 345.

Medical Clinic Services

The Medical Health Service aims to promote and maintain the health of the school populace by providing
comprehensive and quality health care. The School Clinic provides basic first aid and emergency services
within its capacity and resources catering to the health needs of the Students, Faculty, and Staff.
For emergency inquiries and consultations you can call 700 9135 local 345 or the Campus Nurse Cellphone
Number – 09190085137.

Registrar
The Registrar’s Office continues to serve you with their basic services such as processing and releasing of
school records, rating reports, transfer credentials, and diploma. It also issues certifications of the following
requests: graduated, officially enrolled, general weighted average, units earned, no objection, and certification
of grads. It facilitates requests for change of grade. For inquiries, you can email at
registrar.fortunetowne@chmsc.edu.ph or call 700 9135 local 307.

Cashier
The Cashier’s Office is open daily from 8:00 am -5:00 pm to cater to your needs. For inquiries, you can call
700 9135 local 306.

ICT Office
The ICT Office offers free Wi-Fi access in various parts of the campus for students that need internet
connectivity. For those who are taking up laboratory courses, the IT Labs will be opened on weekdays and
each student may use the facility for an hour per day on a first-come-first-served basis. You can reach the ICT
Office at 7009135 local 304.

XI. CONTACT INFORMATION

You can contact me through:

CP Number : +639292530805
Facebook and Messenger: Ma. Chariz Demapula
Gmail : ma.chariz.demapula@chmsc.edu.ph

GENERAL GUIDELINES FOR ONLINE CLASS:

1. NETIQUETTE
 It is important to recognize that the online classroom is a real classroom.
 Certain behaviors are expected when you communicate with both your
classmates and your instructor.

When communicating online, you should always:

 Treat your instructor and classmates with respect when communicating.

 Use clear and concise language.
 Use standard fonts such as Arial, Calibri, or Times New Roman and use a
size 10 or 12 pt. font.
 Avoid using the caps lock feature AS IT CAN BE INTERPRETED AS
YELLING.
 Be careful with personal information (both yours and others as well).
 Make posts that are on-topic and within the scope of the course material.
  Take your posts seriously and review and edit your posts before sending
them.
 Be as brief as possible when commenting.
 Don't repeat someone else's post without adding something of your own to it.
 Always be respectful of others' opinions even when they differ from your own.
 When you disagree, you should express your differing opinion respectfully,
non-critical way.
 Do not make personal or insulting remarks.
 Be open-minded.

2. Each posted task (e g., Assignment, Question, Test your Understanding, Written
Work, etc.) in the Google Classroom has a due date (5-7 days). Due dates are
specified in the classwork.

3. Daily Attendance Task is intended for monitoring of your internet connectivity and
virtual class visibility. It will not affect your academic grade. Thus, it doesn't matter if
you turned-in late.

4. In answering a particular task, you have to follow the specified instructions, and
check the stability of your internet connection, first before clicking the "Turn-in." Once
graded, you are not allowed to resubmit your answers.

5. Video-conferencing (GMeet) will be scheduled ahead for us to prepare with our spot,
finances, connectivity, and so on. With this, anticipate the instances of blackout,
lagging of gadgets, heavy rains, instability of internet connection, etc. to lessen the
feeling of stress and anxiety.

6. Batch/Cycle 1 will end on October 8, 2021, however, we still have one (1) semester
to complete the subject requirements (e.g., Academic Projects for MidTerm and
EndTerm, Written Works).

7. Academic Projects Guidelines and Term Examinations Schedules will be posted

soon.

8. Maintain confidentiality at all times. Screenshots of our virtual class should not be
posted online (e.g., FB, IG, etc.).

9. Posted learning materials and tasks should be disseminated within your class only.

10. Submit all your activities, outputs, quizzes, exams, and etc. in your Google
classroom. Consideration will be given for those students with limited connectivity or
resources.

Thank you very much and be SAFE.