Lahore School of Aviation

The University of Lahore

Assignment # 3

Name: Muhammad Amin Registration No: 70073194 Marks

Course: Principles of Quality Semester: 7th (Seven)-A
Obtained
Management
Batch: 2018
Instructor: Sir Imran
Code: RM03213
Program: BS Aviation Management (BSAM)
Due Date: Dec 01, 2021

IMPLEMENTATION OF (ISO 9001) IN AN AVIATION INDUSTRY

Every business has its own uniqueness .And every business has a different stage in their ISO 9001 implementation
journey. And if we implement ISO 9001 in aviation. A Quality Management System (QMS) is a means of
ensuring that an organization is meeting requirements and continuously improving its processes. In aviation, QMS
focused on safety. Backed up by laws, regulations and internal codes.

The principles of the quality management are

 Customer focus.
 Leadership.
 Engagement of people.
 Process approach.
 Improvement.
 Evidence-based decision-making.
 Relationship management.

(ISO 9001) can be used in Aviation industry as an air operator.

Some of the most important advantages of obtaining an ISO 9001 certification for Air
Operators are: 

 Increase reputation of the company within its sector.

 Improve efficiency control of the processes in all the departments. 
 Promotion policy and continuous improvement in the company.
 Increase motivation and training of employees. 
  Optimization document system and reduce duplication. 
 Increase customer’s satisfaction level. 
 Obtaining greater economic revenues. 

ISO 9001 certification process for Air Operators within the organization

Initial evaluation

In this stage, someone accountable of the certification is appointed and a running method is hooked up for the
duration of certification and scope of the project, primarily based totally on an evaluation of the company`s
processes.

Compilation and/or creation of the necessary documents

Manuals and techniques associated with the capabilities of the corporation are compiled and tailored to the
necessities of the standard.

Personnel training

The new techniques are proven to the employees and the corresponding education is performed. 

Implementation of the quality management system

They start to carry out the same old capabilities of the agency following the suggestions of the brand new
procedures, primarily based totally at the standard, wherein the employees has been trained.

Performance of an internal audit

One of the maximum vital steps to comply with withinside the method of the ISO 9001 certification for Air
Operators is the overall performance of an inner audit preceding to the certification to hit upon viable issues
withinside the implementation of the brand new structures and to make certain they're solved earlier than the
subsequent audits wished to finish the method are performed

Application of the corrective measures

Based at the outcomes of the inner audit, the measures had to adapt the company`s overall performance to the
same old necessities are implemented.

Pre-audit and certification audit

An audit is performed, preceding to the certification, normally with the aid of using an employer outdoor the
company, to permit the state-of-the-art corrections, which might be necessary. In case that a nonconformity is
detected, the pertinent correcting measures ought to be applied, and a pre-audit ought to be asked again. If there
are not any non conformities detected, a certification audit is asked.
Certification of the quality management system

The certification audit is executed to confirm that the airline complies with the necessities of the ISO 9001
regulations. In case any nonconformity is detected, you have got a duration of 30 days to accurate it. If there aren't
any nonconformities detected, the certification is obtained.