Answer the telephone within 3 rings ......

F.O.: Thank you for calling El arturo hotel , this is Venedict

speaking, Good Morning, How may I help you?
Guest: Good morning, this is Ms. Micha Reyes, do you have an
available room on December 8-10?
F.O.: For a while Mam, I’ll just check our reservation system.
(After a while). Thank you for patiently waiting, Yes Mam micha
we have an available room on December 8-10. What room do you
prefer mam?
Guest: What are the types of room available?
F.O: For how many pax, maam?
Guest: Just me and my husband
F.O.: Alright maam, we do have a Standard Room, a Deluxe Room and
a Suite Room.
Guest: What is the difference of the three and how much will it
cost?

FO:Our standard room usually contains one double bed, is air-conditioned, has
wifi, and has a cable television with Netflix.
Netflix, a hot and cold shower, a hair dryer, and a complimentary breakfast are all
available.
Breakfast is included in the nightly rate of Php3,800.00.
The deluxe room contains one queen bed, is fully air-conditioned and wifi-ready,
and has a cable television with HBO.
Netflix is available, as well as a hot and cold shower, a hair dryer, and a terrace.
with a view of the seaside and a complimentary breakfast for a fee
a nightly rate of Php4,500.
Lastly, our suite room features one queen bed and one single bed.
It includes a veranda facing bed that may accommodate up to three people.It has a
city view, is air conditioned, and has WiFi access.
It includes a cable television with Netflix, a tiny refrigerator, and a mini living
area, as well as a hot and cold shower and bath.
It has a tub with a hair dryer and a complimentary breakfast.
with a nightly rate of Php5,400.00
Guest: Alright, thank you, I prefer the Deluxe room please with an ocean view.
F.O: Alright Mam, to process your reservation, can I request for your personal
details?
Guest: Sure.
F.O: May I have your complete name Mam?
Guest: Micha Reyes
F:O: Is your Micha spells as Mike- India- Charlie- Hotel- Alfa,
Guest: Yes
F.O.: And your Reyes spells as Romeo- Echo- Yankee- Echo- Sierra?
Guest: Yes, that’s right.
F.O: Can I have your complete address Mam?
Guest: No. 104 Azcko Barangay, Baguio City Jail Building, Abanao
Street, Baguio City.
F.O.: And your contact number mam?
Guest: 09989867455
F.O.: How about your e-mail address mam?

Guest:Michareyes@gmail.com
FO; Alright Mam, let me just inform you that our standard
check-in time is at 2:00 pm and our standard check-out time is
at 12:00 noon. For early check-in please inform us prior to your
arrival and for late check-out additional charges may apply.
Will that be alright mam?
Guest: Yes, thank you for the information, we will be checking
in by 3:00 to 4:00 pm maybe.
F.O.: Alright mam, for the confirmation of your booking, it is
our hotel policy to ask for an advance deposit for at least 1
night to guarantee your reservation. Would you want to guarantee your reservation
Sir?
Guest: Alright, where will I send my deposit?
F.O.: You can just send it to our BDO Account with an Account
name of El Arturo Hotel and an account number 0658482181.
Guest: Can you repeat the Bank details please?
F.O: On BDO Account under the Account Name of el Arturo Hotel and
with an account number of 0658482181.
Guest: Got it, thank you. I will just send my deposit after this
call.
F.O.: Thank you Mam, we will send an email of the confirmed
reservation once the advance deposit is received.
Guest: Alright.
F.O: Alright Mam may I just repeat your information and room
reservation details for any clarification.
Guest: Yes, please.
F.O: Your Name is Micha Reyes from No. 104 Azcko Barangay, Baguio
City Jail Building, Abanao Street, Baguio City.
, and your contact number is
09989867455. You booked a Deluxe Ocean View Room, which is fantastic.
for two people, at a nightly cost of Php4,500.00
You will be staying with us with a complimentary breakfast included.

From December 8 to 10, the hotel will be open for three days and two nights. You
will receive an email from us. once the deposit has been received, your booking
confirmation
Michareyes@gmail.com. Is everything how it should be, ma'am?
Guest: Yes, it’s all correct. Thank you.
F.O: You just need to show us a valid ID upon your arrival Sir.
Guest: Alright
F.O: Do you have any other questions or concerns Ma.m?
Guest: None so far, everything is clear.
F.O: For that Mam, Thank you for selecting El Arturo Hotel, Mam.
We look forward to seeing you on December 8th at the hotel.
approximately 3 o'clock in the afternoon If you have any additional questions or
issues, please don't hesitate to contact us.
If you have any more queries, please do not hesitate to contact us. Booking
confirmation will be delivered to your e-mail address once we have received it.
a deposit in advance
Guest: Alright. Thank you!
F.O: Thank you very much sir, Have a great Day!