Resume

SHASHANK AGGARWAL
Aggarwal house, Near
khadi ashram, Mullana
(Barara).
Dist. -Ambala, Pin-133203.
Email:shadhankaggarwal1662@gmail.com
Mob.: +91- 7506638839

CAREER OBJECTIVE

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which
will help me to explore myself fully and realize my potential. I am willing to work as a key player in challenging & creative
environment.

EDUCATIONAL QUALIFICATION

 Class XII (2013-14) from Arya Senior Secondary School, Mullana with aggregate of 51.4%

 Class X (2011-12) from Arya Senior Secondary School, Mullana with aggregate of 59.5%

TECHNICAL SKILL

Operating Platforms : Windows XP/Vista/7/8/9/10

Additional Skills : Microsoft Excel, Word, Outlook

ADDITIONAL QUALIFICATION

 Pursued English Speaking Course from Speakwell English Academy

 Basic Computer Course (1 year) from Isht Aims Smarto Systems with 74% aggregate

WORK EXPERIENCE

Eureka Outsourcing Solutions Private Limited 8th September, 2018 to 5th February, 2020

Customer Service Representative:

 Fixing appointments between existing customer and client

 Verification of customer data and updating database with latest details
 Monitoring quality as a QA analyst and sharing feedback to the peers
 Assigning approved appointments to Relationship Manager of respective locations
 Creating daily reporting dashboards and sending it to the client

Achievements:

 Awarded twice for best quality in the process for respective months
 Awarded Best Performer in semi-annual Rewards & Recognition program by client
 Awarded 4 times for maximum appointment bookings in monthly R&R program
 Appreciations received from client during the floor walk event
 PERSONALITY TRAITS

 Interface easily with various departments

 Good communication skills
 Team player
 Short grasping curve

STRENGTH

 Initiative, responsible, energetic, self-motivated with proactive approach to work

 Always work in watch the quality, cost, time

PERSONAL INFORMATION

Name : Shashank Aggarwal

Sex : Male
Father’s Name : Rajesh Kumar Aggarwal
Nationality : Indian
Date of Birth : 17th December, 1997
Marital Status : Unmarried
Language Known : English, Hindi, Punjabi
Hobbies : Net surfing, Chatting, Swimming

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for be correctness of the above-mentioned particulars.

Place : Mullana
Date : SHASHANK AGGARWAL