SELF-PACED LEARNING MODULE

COLLEGE

MODULE 9
Subject:

Legal Aspect in Tourism and Hospitality

AISAT COLLEGE – DASMARIÑAS, INC.

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 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |2

INFORMATION SHEET MD- 9.1.1

‘Hotel Rules and Regulation (House Rules)’

Lesson Objectives
At the end of the lesson, the students should be able to
1. Define hotel rules
2. Enumerate Hotel Rules and Management policies

Hotel Rules and Regulation (House Rules) Sample

Hotel rules / House rules are management policy or agreements between the guest and the
hotel. Usually, these policies are mentioned on the guest registration card which is signed by the guest
at the time of check-in.

In Addition to this, a copy of rules and regulation is also kept in all guest rooms for guest to read
and understand the management policies. This can also include the local government policies which
have to be followed by the guest.

Hotel Rules and Management policies

In Order to make your stay as pleasant as possible, the Management requests your co-operation
in observing the following as an agreement between the guest and the " Mention your Hotel Name
here" (hereinafter called 'Management') under which rooms are permitted to be used by the guest(s):-

1. Tariff

The tariff is for the room only and is exclusive of any government taxes applicable Meals and other
services are available at extra cost. To know your room tariff, please contact the Duty Manager, guest
registration forms must be signed on arrivals.

2. Settlement of Bills

Bills must be settled on presentation, personal cheque are not accepted.

3. Company's Lien on Guest's Luggage and Belongings

In the case of default in the payment of dues by a guest, the management shall have the linen on their
luggage and belongings, and be entitled to detain the same and to sell or auction such property at any
time without reference to the guest. The net sale proceeds will be appropriate towards the amount due
by the guest without prejudice to the management's rights to adopt such further recovery proceedings
as maybe required.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |3

Check-in 

Please present your ID card, Passport or Temporary Residence Card upon Check-in. By Law visitors must
present personal documents for hotel records. These documents will be returned upon departure.

5. Departure

Check out time is (mention your checkout time here) please inform the reception if you wish to retain
your room beyond this time. The extension will be given depending on the availability. If the room is
available, the normal tariff will be charged. On failure of the guest to vacate the room on expiry or
period the management shall have the right to remove the guest and his/her belongings from the room
occupied by the Guest.

6. Luggage Storage

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the
guest's sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 30
days.

7. Guest's Belongings

Guests are particularly requested to lock the door of their rooms when going out going to bed. For the
convenience of the Guest, electronic safety lockers are provided in the room to store any valuables.

The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's
belongings or any other property from either the hotel room or the locker or any other part of the hotel
for any cause whatsoever including theft of pilferage.

8. Pets

Mention your policy for Pets (allowed or not- allowed) / (Allow us to make separate arrangements.)

9. Hazardous Goods

Bringing goods and/or storing of raw or exposed cinema films, or any other article of a combustible or
hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited.

The Guest shall be solely liable and responsible to the management, its other guests, invitees visitors,
agents and servants for all loss financial or otherwise and damage that may be caused by such articles or
as a result of the guests' own negligence and non-observance of any / instructions.

Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals
and pungent food are strictly prohibited on hotel premises.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |4

10. Damage to Property

The guest will be held responsible for any loss or damage to the hotel property caused by themselves,
their guests or any person for whom they are responsible.

11. Management's Rights

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any
nuisance or annoyance within the hotel premise.

The Management has the right to request any guest to vacate his/her room or other areas of the hotel
forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be
bound to vacate when requested to do so. In case of the default, the Management has the right to
remove the Guest luggage and belongings from the room occupied by him/her.

12. Relation between Management and Guest

Nothing hereinabove shall continue or be deemed to constitute, or create any tenancy or sub-tenancy,
or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest
or resident or visitor, and the Management shall always be deemed to be in full and absolute possession
of the whole of the hotel premises.

13. Government rules and regulations and application of laws

Guest are requested to observe, abide by confirming to and be bound by all applicable acts and laws and
Government rules and regulations in force from time to time.

14. Photographs and Video's

Using photographs and video's taken in the hotel for commercial or public purposes is illegal. Those who
do so will be subject to prosecution.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |5

What is the 72 hour rule in hotels?

Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in
order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours
before the arrival date, you will may be charged the full room charge plus taxes.

What should you not do at a hotel?

9 Things You Should Never Do In a Hotel That Almost Everyone Does

A. Yell At the Hotel Staff

B. Rummage around the Minibar

C. Use the Remote Control (At Least Not Without Sanitizing After

D. Shout Your Room Number from the Mountaintops

E. Sneak In Your Adorable Pets

F. Leave the Jewelry Out And About

G. Throw Your Suitcase on the Bed

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |6

Can hotel staff enter room?

Hotel management and staff are allowed to enter your room if you're not present. After all, it's
legally their property – you're just renting the room. You can refuse housekeeping if you'd prefer, but if
the hotel people need to get in because of a maintenance or safety issue, they will, even if you're not in
there.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |7

SELF CHECK MD-9.1.1

‘Hotel Rules and Regulations’

Direction: Read each questions carefully and give the correct answers.

1. Check out time is (mention your checkout time here) please inform the reception if you wish to retain
your room beyond this time.
2. The extension will be given depending on the availability.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |8

SELF CHECK ANSWER KEY MD-9.1.1

‘Hotel Rules and Regulations’

1. Rack rates

2. Room rates

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs Page |9

STUDENT NAME: __________________________________ SECTION: __________________

PERFORMANCE TASK MD-9 .1.1

PERFORMANCE TASK TITLE: ESSAY: The Importance of Hotel Rules

PERFORMANCE OBJECTIVE: Write an essay on the importance of hotel rules

TOOLS AND MATERIALS: Pen and paper

EQUIPMENT: None

ESTIMATED COST: None

Direction: Follow the given guide questions and give your answers.

1. What do you think is the importance of hotel rules?

2. Look for a certain situation in hotel that shows problem between the hotel and the guest, and give
your opinion on what would be the initiative on situation.

PRECAUTIONS:

ASSESSMENT METHOD: PERFORMANCE TASK CRITERIA CHECKLIST

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director
 Unit Know Hotel Rules and Regulations
Module Knowing Hotel Rules and Regulations
THC5-LATH Legal Aspect in Tourism and Hospitality Units: 80hrs P a g e | 10

STUDENT NAME: __________________________________ SECTION: __________________

PERFORMANCE TASK CRITERIA CHECK LIST MD-9.1.1

CRITERIA SCORING
1 2 3 4 5
1. Creativity and Ideas
2. Structure of the paper
3. Use of textual evidence
4. Quality of information
TEACHER’S REMARKS:  QUIZ  RECITATION  PROJECT

GRADE:

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

_______________________________
THC5-LATH -TEACHER

Date: ______________________

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 9th
MIDTERM MS. AGNES C. GUIANG MR. WILBERT A. MAÑUSCA
9 Meeting
Subject Teacher School Director