INFORMATION MANAGEMENT SOLUTIONS

1 www.ironmountain.co.in
 Iron Mountain Overview
Iron Mountain Incorporated (NYSE:IRM) helps organizations around the world reduce the
costs and risks associated with information protection and storage. We offer comprehensive
records management and data protection solutions, along with the expertise and experience
to address complex information challenges such as rising storage costs, litigation, regulatory
compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to
more than 120,000 corporate clients throughout North America, Europe, Latin America and
Asia Pacific. For more information, please visit our Web site at www.ironmountain.co.in.

Iron Mountain India Private Limited, a subsidiary of Iron Mountain Inc is a professionally
managed company providing Records Storage and Information Management services. Today
Iron Mountain India has grown to be one of the leaders in Record Storage and Management
in India and has its Record Centres in Mumbai, Pune Bangalore, Delhi and Hyderabad. We
provide our services to several sectors of Corporate India, which include Banking & Finance,
Insurance, FMCG, Legal, Medical, Telecom, Electronic Media & Advertising, Hospitality and
Shipping sectors.

Solution Categories

Iron Mountain offers a comprehensive array of records management, secure shredding and
digital information protection and storage solutions to help companies reduce costs and
manage risks.

Records Management Services

• Records Management
• Compliant Records Management Programs
• Records Management Consulting
• Document Management Solutions
• Fulfillment Services
• Health Information Management Services

Information Destruction
• Secure Shredding

Data Protection and Recovery Services

• Off-Site Tape Vaulting
• Server Data Protection
• PC Data Protection
• Disaster Recovery Support Services

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 The Numbers Tell the Story

The result of our worldwide focused approach has been nothing short of remarkable.
• Over 1,000 record centers and data vaults comprising 64 million square feet worldwide
• 335 million cubic feet of hard copy records stored
• Over 10 million linear feet of medical records under management
• 60 million pieces of data stored in highly secure data protection vaults
• 1.4+ petabytes of mirrored digital data
• Over 2.5 million PCs backed up/70 million digital files restored to date
• Over 120,000 customer accounts and growing daily
• 3,500+ vehicles making 18 million trips a year worldwide
Iron Mountain takes great pride in its tremendous financial stability and consistently strong
performance. We are built on a highly recurring revenue model that boasts 76 consecutive
quarters of storage revenue growth. Our stable and very predictable revenue streams and the
cash flows they generate, allow us to make significant investments in new products and
services and increased security to better protect and store our customers’ information.
Facts:
• Became public in 1996 (Ticker Symbol IRM)
• Currently ranked number 722 on the Fortune 1000
• More than $2.7 billion of revenues in 2007
• More than $5 billion in total assets

Iron Mountain Locations

Iron Mountain has a global network with local service. Promoting consistency across media
and geographies, we service 37 countries on 5 continents.

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Awards & Recognition

Iron Mountain ranks 722nd on Fortune 1000

and is one of Fortune Magazine’s America’s Most
Admired Companies for Diversified Outsourcing

Iron Mountain ranks 67th on InformationWeek 500

Forbes Magazine’s Top 400 Best Big Companies

Software Magazine’s 25th Annual Software 500

The Hollywood Arts Council honored

Iron Mountain’s Film & Sound Services group with
its Charlie Award for “Preservation Arts.”

Gold Marketing Excellence Award from the

Information Technology Services Marketing
Association (ITSMA) for the Compliant Records
Management Program

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„ Records Storage

The business records environment is exploding with billions of paper documents, trillions of
electronic messages, and exabytes of electronic records – all of which must be managed with
the following in mind:

• Compliance and Legal Exposure

• Privacy & Security
• Disaster Recovery
• Access to information
• Space Limitations
• Cost Control

Our broad range of outsourced services address the challenges of Records Management and
help businesses control costs, reduce risks, improve access, and protect information.

Iron Mountain's records management professionals will work with you to identify which
records can be relocated to a secure off-site Iron Mountain facility. Our outsourced Records
Storage services provide highly secure, low-cost storage for all types of active records and
archived documents. All Iron Mountain facilities feature 24x7 security and access control, are
designed to offer extensive protection from flood or fire, and are staffed by highly trained
personnel.

All records will be indexed and tracked with bar-coded labels; this enables us to easily store,
locate and re-file records upon your request. Through our Iron Mountain Connect portal, you
will have the ability to search for, locate and submit retrieval requests for any carton, file or
document stored in our records center. Retention schedules, records storage policies and
procedures, and other Iron Mountain services can also be requested through the portal.

Iron Mountain Records Storage services include:

• Fast, 24x7 access via Iron Mountain Connect™ Web portal, phone and fax
• Records indexing and retrieval at the box, file or document level
• Highly secure transportation and destruction services available as needed
• A secure chain of custody

By implementing these services, CUSTOMER will realize significant benefits, including:

• Cost savings of 25-50 percent (on average)
• Freeing up of valuable storage space and staff resources
• Expedited document delivery
• Assurance that all records are managed consistently
• Improvement of records management by utilizing best storage/best practices
• Valuable insight into your records storage program via our robust reporting capabilities

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Business records represent cost and risk

Your records tell the story of your business and have operational, financial and legal value.

Yet they also represent risks, costs, and management challenges. In addition to rising
storage, labor and administrative expenses, today’s changing legal climate brings liability:
tough enforcement of new regulations adds a litigation-readiness focus to the complexity of
records management.

Iron Mountain provides a full range of records storage and management services to
organizations of all types and sizes. With over 200,000 customers, we protect and store more
records for more customers than any other company in the world.

Reduce your secure storage costs by up to 50%

Our outsourced Records Storage services provide a highly secure, low-cost solution for all
types of business records. In addition to freeing up storage space and staff, customers
typically reduce storage costs by 25 to 50% through our high-density records centers.

Iron Mountain Records Storage services provide:

• Fast, 24/7 access via Iron Mountain Connect™ web portal, phone and fax
• Records indexing and retrieval at the box, file, or document level
• Highly secure transportation and destruction services available as needed

Iron Mountain Records Management services provide:

• Classification, retention and destruction management per customer schedule

• 24/7 consolidated view and access via Iron Mountain Connect™ web portal
• Management reporting to ensure compliance, monitor services and control costs
• Expert account staff available to help you manage records consistently

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Iron Mountain Records Management

Information security is dependent on a quality workflow process. By building standards of

high quality into our processes and by leveraging a core set of standard workflows, Iron
Mountain ensures the protection and accuracy of your information whether it is in transit. Our
workflows are just one more way in which we provide global service, implemented locally.

To achieve this, Iron Mountain uses checks and balances. Checks and balances are
redundant steps that we design into our process to validate order integrity. Here’s an
example of the checks and balances used in one of our workflow processes.
• As we pick-up records from your facility, we barcode each item at the Iron Mountain
Record Center. We cross verify the same as items are placed onto their shelf location.
This cross varification process serves to validate the accuracy of the order as items
move from your location to ours.
• As part of the Incoming process, descriptive information about each item is recorded.
This is a critical process — poorly described records can result in higher retrieval costs.
To ensure that new records sent to storage receive adequate descriptions, we have
incorporated an automated process that checks to make sure that records have data
entry completed for each carton or file.

Iron Mountain Connect™

As an Iron Mountain customer, you will have access to Iron Mountain Connect™, an
innovative system that will make managing your records easier than ever. Iron Mountain
Connect supports your document management program by providing instant visibility and
access to your corporate records and enabling consistent procedures for retention,
compliance and accountability.

Iron Mountain Connect™ is your Web-based records management system that helps
transform your records management program into an enterprise-wide compliance program. It
provides the normal tools you need to implement the four pillars of responsible records
management:
• Instant access
• Corporate-wide consistency
• Absolute accountability
• Easy adoption

Utilizing central audit and management oversight capabilities and robust security
functionality, Iron Mountain Connect™ ensures confidentiality and protects the integrity of the
database.

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Facility fact Sheet: - Iron Mountain India Private Limited

Size: • 1.5 Million Cubic Feet Space in India.

Environmental • Administrative Areas separate from storage areas.

Protection: • Access control
• Intrusion, Motion alarm system
• Fire Hydrant system
• Hand held fire extinguishers for emergency use (DCP type).
• Stand by emergency power generator.
• Located within 6 Km from Fire department
Security: • Unmarked low profile facility
• 24x7x365 days physical security staff
• Monitored CCTV System.
• 1 month recording back-up
• Zoned Access Proximity Card
• Video monitored Parking Area
• Closed circuit television monitoring of all entries and vault
areas.
• Fire Detection and Alarm System
• Extensive pest control treatment done periodically.

Experience

Iron Mountain is a trusted partner to more than 120,000 corporate clients and 200,000
customer accounts throughout North America, Europe, Latin America and the Pacific Rim,
which consists of 70% of the fortune 500 companies.

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