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Customer loyalty in the hotel industry: The role of customer satisfaction and
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All content following this page was uploaded by Jay Kandampully on 01 September 2014.
Jay Kandampully
Associate Professor, Faculty of Business, Economics and Law, University of
Queensland, Australia
Dwi Suhartanto
Lecturer, Administrasi Niaga, Politeknik Negeri Bandung Jl. Gegerkalong Hilir,
ciwaruga, Bandung, Indonesia
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