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HUMAN RESOURCE MANAGEMENT

ASSIGNMENT

CARTER CLEANING COMPANY

1.Specifically, what should the Carters cover in their new employee orientation
program, and how should they convey this information?
ANS- “Orientation is a procedure of providing basic background information about the firm”. -
as per Dessler. Orientation program helps employees to get a brief idea about the
organization along with the task they need to perform. So, it increases the productivity of the
employees as they are well aware about the job.
Jennifer can use a variety of techniques to convey orientation information like: -
• Introducing the company's policies, processes, and safety precautions. Every
company has a code of conduct that they adhere to in order to preserve civility.
• Responsibilities and expectations on the job. This enables them to comprehend what
the organization's long-term expectations are.
• Benefits for employees. Other employee benefits, such as sick days, holidays, and
vacation perks, should be mentioned.
• Creating connections. An orientation programmed also focuses on establishing
workplace relationships by introducing new employees to their coworkers and peers.
• She might even throw in a few mini games to encourage new recruit involvement.
• Concentrating on the employee's requirements. Making a suggestion sheet for them
will make it easier for them to ask for what they require.

Making a positive first impression can help you communicate the orientation. It quickly makes new
employees feel welcomed and included. Secondly, concentrate on the practical components of
onboarding information that will help them begin working, such as setting up their work email, phone,
and laptop. Before presenting the new hires, be sure you give them clear instructions and address any
concerns they may have.

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2.In the HR management course Jennifer took, the book suggested using a job instruction sheet to
identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for
the counter person's job? If so, what should the form look like, say, for a counter person?

Ans- Yes, an instruction handbook for new hiring and current employees would be beneficial to
completing the task according to Carters' standards. For the counter worker, the following tasks might
be included, together with their quality, skills/knowledge, working circumstances, and customer service
requirements.

• Beginning each conversation with a pleasant "hello" is a good idea.

• Look for evidence of wear and tear on the clothing.
• Fill a nylon sack with your clothing.
• On the ticket, clearly write the customer's name and contact details.
• Customers are always being upsold.
• "Have a wonderful day," for example, is a kind farewell.

Employees must be ready to handle any unpleasant or unexpected events that may arise. Each
consumer may demand different handling in the case of a complaint. This is something that should be
promoted as a skill that can be acquired while working.

3.Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters,
her managers, and her counter people? Why should these training techniques be used?

Ans-

(A)Cleaners/spotters and pressers

• They can be trained through on-the-job training, which is comparable to coaching, because they
are technical occupations.
• Once an employee has gained sufficient familiarity with his or her job, job rotation can be used
to ensure that the individual gains other skills. This might come in helpful if there is a staffing
shortage due to illness or vacation.
• Because these occupations follow a similar procedure, Job Instruction Training Sheets can be
utilized to reduce the possibility of mistakes.

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(B)MANAGERS

• Off-the-job training in the form of lectures and workshops should be provided to them.
• information about Carter Cleaning Centers' products and services so that they are aware of
what the firm has to offer.
• Their main tasks would be to manage employees and customers, as well as the company.
• They should be subjected to behavioral modelling as well, so that their management skills and
decisions are equivalent to the Carters'.

(C)COUNTER-PERSON

• Because the majority of the duties in this profession are standardized, job instruction papers can
be employed.
• When counter personnel must act differently with various clients, it is preferable to teach them
on the job.
• This is possible because the employee may immediately learn how to act from Jennifer, or they
can seek clarification from other senior employees if necessarily required.

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