Carter Cleaning

Company
[The New Training Program]
PREPARED BY :-
21BSP0062_JAY CHAPANERI
21BSP0115_RAHUL DODHIYA
21BSP3395_RITURAJ POOCHHWALE
21BSP0139_SAYAN PODDER
1.Specifically, what should the Carters cover in their new
employee orientation program, and how should they convey this
information?
Carter should accomplish four things when orienting new employees.

 Make the new employees feel welcome and at home and part of the team. 

 Make sure the new employee has the basic information to function effectively in the organization such as basic
working condition, working process, organization policies and benefits and expectations in terms of work
behaviour.

 Help the new employee understand the organization in terms of its past, present, culture and strategies and
vision of future of the organization.

 Carter should regularly interacts with trainees during orientation process to impress upon the unique culture
and mission of the organization.
 
2.In the HR management course Jennifer took, the book suggested using a
job instruction sheet to identify tasks performed by an employee. Should
the Carter Cleaning Centers use a form like this for the counter person's
job? If so, what should the form look like, say, for a counter person?

Yes, the carter cleaning centers must use job sheet to identify job performed by employee.

For the counter worker, the following tasks might be included, together with their quality,
skills/knowledge, working circumstances, and customer service requirements.

• Beginning each conversation with a pleasant "hello" is a good idea.

• Look for evidence of wear and tear on the clothing.
• Fill a nylon sack with your clothing.
• On the ticket, clearly write the customer's name and contact details.
• Customers are always being upsold.
• "Have a wonderful day," for example, is a kind farewell.
 The job sheet should look like in this form.
3.Which specific training techniques should Jennifer use to train
her pressers, her cleaner/spotters, her managers, and her counter
people? Why should these training techniques be used?
 1] For the pressers and cleaner-spotters should be trained using On- the- Job training : Coaching .
/understudy Approach to provide them with the learning and practical skills needed for the job
 2] Managers should first receive Off- the 0 job training :
 lectures: about the products used and e1uipments
  And then with:
 Management games : to develop problem-solving skills, planning, leadership and cooperation.
 Behaviour modelling technique : to know how to deal with different situations.
 3] Counter staff   should be trained using the following techniques :
 lectures: to provide them with the knowledge about type of customers and how to deal with them
appropriately.
 Job instruction training : to provide step-by-step, key points and basic tasks training and soft skills.
 Behaviour modelling technique : to provide the employees’ with communication skills and knowledge
to be able to deal with different types of customers.