1.

ISSUANCE OF MOTORIZED TRICYCLE OPERATOR'S

PERMIT (MTOP) (Annual Regulatory Fees)
Office or Division: Sangguniang Bayan Office
Classification: Complex
Type of Transaction: G2C-Government to Citizen
Who may avail Motorized Tricycle Operator’s Permit (MTOP) Holders.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. MTOP Application Form Sangguniang Bayan Office
2. Proof of Payment (OR of Franchise Fee) Municipal Treasurer’s Office
3. TIN (Tax Identification Number) Client
4. Original Receipt/Certificate of Registration LTO
5. Updated Vehicle Insurance Insurance Company
6. Certificate of Membership from TODA President TODA
7. Certificate of Inspection from PNP PNP
8. Community Tax Certificate (CTC) Municipal Treasurer’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSI BLE

1 Present 1 Check and verify the None 3 minutes VMO/SBO

documentary Requirement presented Staff
requirement for
evaluation.

1.1 Accomplish 1.1 Approval & Signature 4 minutes

MTOP application 1.2 Advice the client to
form. proceed to DTMG/PNP
for vehicle inspection.
1 minute

2 Proceed to the PNP 2 Inspection of the unit None 5 minutes DTMG and
Station for vehicle (tricycle), prepare and PNP Staff
inspection issue notice of
inspection

a. Advice the client to

proceed to the office of
the Treasury to pay the
required fee and secure
the official receipt
3 Proceed to the 3 Receive payment and 5 minutes Revenue
Treasury Office and issue Official Receipt RENEWAL- P 350.00 Collectio
pay corresponding + PENALTY-P 75.00 n Officer
fees. a. Advise the client to (for late applications) (MTO)
proceed to
Sangguniang Bayan
Office
4 Proceed to the SB 4 Receive MTOP None 5 minutes SBO Staff
Office and submit application form
OR and signed
application form. a. Include application in the
agenda for the next 2 minutes
immediate regular
session.
 b. Approve Franchise 2 minutes Sangguniang
Ordinance (SB Session Bayan
Every Wednesday)

c. Draft and Finalize the 5 minutes SBO Staff

Franchise Ordinance (1-2
days after SB session)

SB
d. Sign copies of the 5 minutes Secretary,
Franchise Ordinance.
Hon. Vice
Mayor(or
Presiding
Officer)
5 Receive Franchise Release Franchise None 1 minute SBO Staff
Ordinance Ordinance
 FEEDBACK AND COMPLAINTS MECHANISM
How to send Clients may use the following Feedback Forms available
feedback at the Public Assistance Complaint Desk (PACD)
Form No. 1 – COMMENDATION (Papuri)
Form No. 2 - COMPLAINT (Reklamo)
Form No. 3- SUGGESTION (Mungkahi)
How feedbacks are The HRMO endorses the feedback to the Local Chief Executive
processed every Mondays. The Local Chief Executive will talk to the
concerned Department regarding the feedback, if needed.
How to file A citizen who after availing of our frontline services
complaint satisfied or not may pose any issues, concerns and/or
comment and suggestions through various ways and
means such as:
1. Formal Letter
2. Citizens Feedback Form available at the Officer-
of the-Day desk
3. Client’s suggestion box at the lobby
4. Text:CC<space>name<space>address<space>co
mment/suggestion and send to 0920 953 8544 or
0998 862 0771
How complaints are Complaints are immediately forwarded to concerned
processed Department to resolve or address issue. Due process is
accorded to the concerned employee.
Contact information ARTA: complaints@arta.gov.ph
of CCB, PCC, ARTA PCC: 8888
CCB: 0908-881-6565 (SMS)