Transition Guide for gtslearning-based CompTIA®

A+® (Exams 220-901 and 220-902) to

The Official CompTIA® A+® Core 1 and 2 Guides
(Exams 220-1001 and 220-1002)
This bridge document is written for instructors who have used the previous Official CompTIA A+ Content
written by gtslearning and are looking to come up to speed on the new version quickly and efficiently.

High-Level Overview of Course Design Changes

The course design has changed from using high level per day modules each containing related units to
subject-based lessons each with associated topics. Both lessons and topics are shorter than the modules
and units they replace and will give instructors greater flexibility to adjust the course to suit their own
delivery requirements. Each topic is supported by one or more activities. Activities include discussion-
based review questions, written scenarios, hardware hands-on labs, and VM-based labs. There is no
longer a separate lab volume.

This comprehensive edition of the course presents just enough operating systems-related content in
Lesson 1 to support the hardware topics covered in lessons 2 through 5. In Lessons 6 and 7, coverage
returns to operating systems from the perspective of installing, configuring, maintaining, and
troubleshooting them. This is followed by lessons covering networking, cloud computing, and
virtualization. Security, laptops and mobile devices are covered next, concluding with printing and
operational content. Separate courses for each exam will also be available.

Following are some specifics about the exam and exam objectives. Further information about changes to
the courseware itself is found later in this document.

Dates
CompTIA A+ (Exams 220-901 and 220-902) CompTIA A+ (Exams 220-1001 and 220-1002)
Exam available through July 31, 2019 Exam available starting January 15, 2019

Domains
This table compares the CompTIA exam domains for A+ Exam 220-901 and A+ Exam 220-1001.
A+ (Exam 220-901) Domains A+ (Exam 220-1001) Domains
1.0 Hardware 34% Mobile Devices 14%
2.0 Networking 21% Networking 20%
3.0 Mobile Devices 17% Hardware 27%
4.0 Hardware & Network Troubleshooting 28% Virtualization and Cloud Computing 12%
5.0 N/A Hardware and Network Troubleshooting 27%

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This table compares the CompTIA exam domains for A+ Exam 220-902 and A+ Exam 220-1002.
A+ (Exam 220-902) Domains A+ (Exam 220-1002) Domains
1.0 Windows Operating System 29% Operating Systems 27%
2.0 Other operating systems & Technologies 12% Security 24%
3.0 Security 22% Software Troubleshooting 26%
4.0 Software Troubleshooting 24% Operational Procedures 23%
5.0 Operational Procedures 13% N/A

Exam Objective Comparisons

The following tables compare the exam objective content between Exams 220-901 and 220-902 and
Exams 220-1001 and 220-1002.

New Objectives for 220-1001

This table lists new objectives in Exam 220-1001 that were not included or had less emphasis in Exam
220-901.
Item 220-1001 Objective
VR/AR headsets 1.4
Synchronization methods 1.7
• Sync to the automobile
Types of data to synchronize 1.7
• Passwords
Switches 2.2
• Managed
• Unmanaged
Cloud-based network controller 2.2
Router/switch functionality 2.3
End-user device configuration
IoT device configuration
• Thermostat
• Light switches
• Security cameras
• Door locks
• Voice-enabled, smart speaker/digital
assistant
Cable/DSL modem configuration
Firewall settings
• Whitelist/blacklist
Zigbee 2.4
Z-Wave
3G
4G
5G
LTE
Syslog 2.5
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 Item 220-1001 Objective
End-point management server 2.5
DHCP 2.6
• Reservations
VLAN
Internet connection types 2.7
• WMN
Multipurpose cables 3.1
• USB-C
Hard drive cables 3.1
• IDE
• SCSI
RS-232 3.2
USB-C
DB-9
SCSI
RAM types 3.3
• DDR4
Solid-state drives 3.4
• M2 drives
• NVME
• SATA 2.5
Magnetic hard drives
• 15,000rpm
• Sizes: 2.5, 3.5
Motherboard connector types 3.5
• IDE
CPU features
• Overclocking
Expansion cards
• eSATA card
QR scanner 3.6
VR headset
Signature pad
Magnetic reader/chip reader
NFC/tap pay device
Output 5V vs. 12V 3.7
Graphic / CAD / CAM design workstation 3.8
• SSD
Gaming PC
• SSD
Network attached storage device (was
Home Server PC)
• Hard drive
Desktop 3.9

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 Item 220-1001 Objective
• Thin client
• Thick client
Laptop/common mobile devices
• Touchpad configuration
• Touchscreen configuration
• Application
installations/configurations
• Synchronization settings
• Account setup/settings
• Wireless settings
3D printers 3.11
• Plastic filament
Shared resources 4.1
• Internal vs. external
Metered
Off-site email applications
Cloud file storage services
• Synchronization apps
Virtual application streaming/cloud-based
applications
• Applications for cell phones/tablets
• Applications for laptops/desktops
Virtual desktop
• Virtual NIC
2. Identify the problem 5.1 (Note also that general troubleshooting
• Inquire regarding environmental or procedures were previously part of the 902
infrastructure changes objectives)
• Review system and application logs
Log entries and error messages 5.2
Multiple failed jobs in logs 5.6
Unavailable resources
• Internet
• Local resources: Shares, printers,
email

New Objectives for 220-1002

This table lists new objectives in Exam 220-1002 that were not included or had less emphasis in Exam
220-902.
Item 220-1002 Objective
32-bit v. 64-bit 1.1
• RAM limitations
• Software compatibility
Cell phone/tablet operating systems

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 Item 220-1002 Objective
• Chrome OS
Vendor-specific limitations
• End-of-life
• Update limitations
Compatibility concerns between operating
systems
Windows 10 1.2
Corporate vs. personal needs
• Domain access
• Media center
• BranchCache
File system types/formatting 1.3
• HFS
• Swap partition
Prerequisites/hardware compatibility
Application compatibility
OS compatibility/upgrade path
Navigation 1.4
• ..
Ipconfig (moved from 901 to 1002)
Ping (moved from 901 to 1002)
Tracert (moved from 901 to 1002)
Netstat (moved from 901 to 1002)
Nslookup (moved from 901 to 1002)
Dism
Net use
Net user
User Account Management 1.5
Credential Manager 1.6
BitLocker
Sync Center
Application installation and configuration 1.7
concepts
• All items
Basic Linux commands 1.9
• kill
Badge reader 2.1
Security guard
Server locks
USB locks
Active Directory 2.2
• Login script
• Domain
• Group policy/updates

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 Item 220-1002 Objective
• Organizational Units
• Home Folder
• Folder redirection
Software tokens
MDM policies
Port security
MAC address filtering
Certificates
These were in 220=901: 2.3
WEP
WPA
WPA2
TKIP
AES
Authentication
• RADIUS
• TACACS
Malware 2.4
• Keylogger
Tools and methods
• Software firewalls
• DNS configuration
Social engineering 2.5
• Impersonation
• Dumpster diving
DDoS
DoS
Rainbow table
Basic Active Directory functions 2.7
• Account creation
• Account deletion
• Password reset/unlock account
• Disable account
Common symptoms 3.1
• Limited connectivity
• No OS found
• Application crashes
• Black screens
• Printing issues
• Slow bootup
• Slow profile load
Common solutions
• Reboot
• Kill tasks

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 Item 220-1002 Objective
• Restart services
• Update network settings
• Reimage/reload OS
• Roll back updates
• Roll back device drivers
• Apply updates
• Repair application
• Update boot order
• Disable Windows
services/applications
• Safe boot
• Rebuild Windows profiles
System/application log errors 3.2
App log errors 3.4
Network topology diagrams 4.1
Knowledge base/articles
Regulatory and compliance policy
Inventory management
• Asset tags
• Barcodes
All items 4.2
Backup and recovery 4.3
• Image level
• File level
• Critical applications
Backup testing
Cloud storage vs local storage backups
Account recovery options
Toxic waste handling 4.4
• Cell phones
• Tablets
Regulated data 4.6
• PCI
• GDPR
• PHI
Basics of scripting 4.8
• All items
Remote access technologies 4.9
• All items except RDP

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Removed/Simplified/De-emphasized Objectives
This table lists items and objective categories in Exams 220-901 and 220-902 that have been removed,
greatly simplified, or de-emphasized in Exams 220-1001 and 220-1002.
Item 220-901/902 Objective
PCI-X 901:1.2
RAM types 901:1.3
• Single sided vs. double sided
• Buffered vs. unbuffered
• RAM compatibility
Firewire cards 901:1.4
Thunderbolt cards
Storage cards
Modem cards
Wireless/cellular cards
TV tuner cards
Video capture cards
Specific socket types 901:1.6
• Intel: 775, 1155, 1156, 1366, 1150,
2011
• - AMD: AM3, AM3+, FM1, FM2, FM2+
Firewire 901:1.7
IR
Characteristics of connection interfaces
• Analog
• Digital
• Distance limitations
• Data transfer speeds
• Quality
• Frequencies
Display connector/cable types 901:1.11
• RCA
• BNC
• MiniDIN-6
• Component
• Composite
• Coaxial
Device connector/cable types
• Firewire
• PS/2
• USB A to USB B
• Thunderbolt to DVI
• PS/2 to USB
• HDMI to VGA
Motion sensor 901:1.12
Camcorder
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 Item 220-901/902 Objective
Smart TV
Set-Top box
MIDI-enabled devices
CIDR 901:2.6
Expansion options 901: 3.1
• Express card/34
• Express card/54
Types 901: 3.2
• LCD
o TTL vs IPS
o Fluorescent vs. LED backlighting
Smart camera 901: 3.4
Tools 901: 4.1 (Note that multimeter is still listed
• Multimeter as a network troubleshooting tool and that
• Power supply tester students are still expected to troubleshoot
• Loopback plugs issues, so tool selection is implicit rather
• POST card/USB than explicit)
Tools 901: 4.2 (some tools are still identified on
• Screwdriver the 1002 syllabus and students are still
• External enclosures expected to troubleshoot issues, so tool
• CHKDSK selection is implicit rather than explicit)
• FORMAT
• File recovery software
• Bootrec
• Diskpart
• Defragmentation tool
Command line tools 901: 4.4
• NBTSTAT
• NETDOM
Tools 901: 4.6 (students are still expected to
• Maintenance kit troubleshoot issues, so tool selection is
• Toner vacuum implicit rather than explicit)
• Compressed air
• Printer spooler
Windows Vista 902: 1.2 (note that there is a more general
Aero, Gadgets, Shadow copy, Ready boost, "Desktop styles/user interface" content
Sidebar, Compatibility mode, Virtual XP example in 1002)
mode, Easy transfer, Security center,
Category view vs. classic view, Side-by-side
apps, Metro UI, Pinning, One Drive,
Windows store, Multimonitor, Task bars,
charms, Start Screen,
PowerShell, Live sign in, Action Center
bootrec, md, rd, del, exit, help, expand 902: 1.3

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 Item 220-901/902 Objective
User State Migration tool (USMT), Windows 902: 1.4
Easy Transfer, Windows Upgrade Advisor
Android vs. iOS vs. Windows (Open source 902: 2.5
vs. closed source/vendor specific)
App source (Google Play Store, App Store,
and Store)
Screen orientation
(accelerometer/gyroscope)
Screen calibration
GPS and geotracking
WiFi calling
Launcher/GUI
Virtual assistant
SDK/APK
Emergency notification
Mobile payment service
OS problem troubleshooting - symptoms 902: 4.1
• Improper shutdown, Spontaneous
shutdown/restart, Device fails to
start/detected, Missing DLL
message, Compatibility error, Boots
to safe mode, File fails to open,
Missing NTLDR, Missing boot
configuration data, Missing
operating system, Missing graphical
interface, Missing GRUB/LILO,
Kernel panic, Graphical Interface
fails to load, Multiple monitor
misalignment/orientation
Tools
• REGSRV32
Mobile OS problem troubleshooting - tools 902: 4.3 (students are still expected to
• Hard reset, Soft reset, Close running troubleshoot issues, so tool selection is
applications, Reset to factory implicit rather than explicit)
default, Adjust
configurations/settings,
Uninstall/reinstall apps, Force stop
Mobile OS security troubleshooting - tools 902: 4.4 (students are still expected to
• Anti-malware, App scanner, Factory troubleshoot issues, so tool selection is
reset/clean install, Uninstall/reinstall implicit rather than explicit)
apps, Force stop, Cell tower
analyzer, Backup/restore,
iTunes/iCloud/Apple Configurator
(Google Sync, One Drive)

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Exam Blueprint Comparisons
The following tables compare the 220-901 and 220-1001 exam blueprints.

Where 220-901 objectives are covered in the 220-1001 exam blueprint:

A+ (Exam 220-901) A+ (Exam 220-1001) Objectives
Objectives
Domain 1.0: Mobile Devices
3.1 1.1 Given a scenario, install and configure laptop hardware and
components.
3.2 1.2 Given a scenario, install components within the display of a laptop.
3.3 1.3 Given a scenario, use appropriate laptop features.
3.4 1.4 Compare and contrast characteristics of various types of other
mobile devices.
3.5 1.5 Given a scenario, connect and configure accessories and ports of
other mobile devices.
2.6 1.6 Given a scenario, configure basic mobile device network
connectivity and application support.
N/A 1.7 Given a scenario, use methods to perform mobile device
synchronization.

Domain 2.0: Networking

2.4 2.1 Compare and contrast TCP and UDP ports, protocols, and their
purposes.
2.8 2.2 Compare and contrast common networking hardware devices.
2.6 2.3 Given a scenario, install and configure a basic wired/wireless
SOHO network.
2.5 2.4 Compare and contrast wireless networking protocols.
2.4 2.5 Summarize the properties and purposes of services provided by
networked hosts.
2.3 2.6 Explain common network configuration concepts.
2.7 2.7 Compare and contrast Internet connection types, network, types,
and their features
2.9 2.8 Given a scenario, use appropriate networking tools.

Domain 3.0: Hardware

1.11, 2.2 3.1 Explain basic cable types, features, and their purposes.
1.7 3.2 Identify common connector types.
1.3 3.3 Given a scenario, install RAM types.
1.5 3.4 Given a scenario, select, install, and configure storage devices.
1.2 3.5 Given a scenario, install and configure motherboards, CPUs, and
add-on cards.
1.12 3.6 Explain the purposes and uses of various peripheral types.
1.8 3.7 Summarize power supply types and features.

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 A+ (Exam 220-901) A+ (Exam 220-1001) Objectives
Objectives
1.9 3.8 Given a scenario, select and configure appropriate components for
a custom PC configuration to meet customer specifications or needs.
1.12 3.9 Given a scenario, install and configure common devices.
1.13 3.10 Given a scenario, configure SOHO multifunction devices/printers
and settings.
1.14 3.11 Given a scenario, install and maintain various print technologies.

Domain 4.0: Virtualization and Cloud Computing

2.3 4.1 Compare and contrast cloud computing concepts.
2.2 4.2 Given a scenario, set up and configure client-side virtualization.

Domain 5.0: Hardware and Network Troubleshooting

902: 5.5 5.1 Given a scenario, use the best practice methodology to resolve
problems.
4.1 5.2 Given a scenario, troubleshoot problems related to motherboards,
RAM, CPUs, and power.
4.2 5.3 Given a scenario, troubleshoot hard drives and RAID arrays.
4.3 5.4 Given a scenario, troubleshoot video, projector, and display issues.
4.5 5.5 Given a scenario, troubleshoot common mobile device issues while
adhering to the appropriate procedures.
4.6 5.6 Given a scenario, troubleshoot printers.
4.4 5.7 Given a scenario, troubleshoot common wired and wireless
network problems.

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Where 220-902 objectives are covered in the 220-1002 exam blueprint:
A+ (Exam 220-902) A+ (Exam 220-1002) Objectives
Objectives
Domain 1.0: Operating Systems
N/A 1.1 Compare and contrast common operating system types and their
purposes.
1.1 1.2 Compare and contrast features of Microsoft Windows versions.
1.2 1.3 Summarize general OS installation considerations and upgrade
methods.
1.3 1.4 Given a scenario, use appropriate Microsoft command line tools.
1.4 1.5 Given a scenario, use Microsoft operating system features and
tools.
1.5 1.6 Given a scenario, use Microsoft Windows Control Panel utilities.
N/A 1.7 Summarize application installation and configuration concepts.
1.6 1.8 Given a scenario, configure Microsoft Windows networking on a
client/desktop.
2.1 1.9 Given a scenario, use features and tools of the Mac OS and Linux
client/desktop operating systems.
Domain 2.0: Security
3.2 2.1 Summarize the importance of physical security measures.
N/A 2.2 Explain logical security concepts.
901: 2.5 2.3 Compare and contrast wireless security protocols and
authentication methods.
3.1 2.4 Given a scenario, detect, remove, and prevent malware using
appropriate tools and methods.
3.1 2.5 Compare and contrast social engineering, threats, and
vulnerabilities.
3.3 2.6 Compare and contrast the differences of Microsoft Windows OS
security settings.
3.4 2.7 Given a scenario, implement security best practices to secure a
workstation.
3.5 2.8 Given a scenario, implement methods for securing mobile devices.
3.6 2.9 Given a scenario, implement appropriate data destruction and
disposal methods.
3.7 2.10 Given a scenario, configure security on SOHO wireless and wired
networks.
Domain 3.0: Software Troubleshooting
4.1 3.1 Given a scenario, troubleshoot Microsoft Windows OS problems.
4.2 3.2 Given a scenario, troubleshoot and resolve PC security issues.
4.2 3.3 Given a scenario, use best practice procedures for malware
removal.
4.3 3.4 Given a scenario, troubleshoot mobile OS and application issues.
4.4 3.5 Given a scenario, troubleshoot mobile OS and application security
issues.

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 A+ (Exam 220-902) A+ (Exam 220-1002) Objectives
Objectives
Domain 4.0: Operational Procedures
N/A 4.1 Compare and contrast best practices associated with types of
documentation.
N/A 4.2 Given a scenario, implement basic change management best
practices.
N/A 4.3 Given a scenario, implement basic disaster prevention and
recovery methods.
5.1 4.4 Explain common safety procedures.
5.2 4.5 Explain environmental impacts and appropriate controls.
5.3 4.6 Explain the processes for addressing prohibited content/activity,
and privacy, licensing, and policy concepts.
5.4 4.7 Given a scenario, use proper communication techniques and
professionalism.
N/A 4.8 Identify the basics of scripting.
N/A 4.9 Given a scenario, use remote access technologies.

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Course Outline Comparison
This table compares the high-level outline of gtslearning 901 and 902 study guides courseware to that of
The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1001 and 220-1002) courseware.
gtslearning Study Guides
902 / Module 1 / Supporting Windows 1
901 / Module 1 / Peripheral Devices
901 / Module 2 / System Components
902 / Module 2 / Supporting Windows 2
901 / Module 4 / Printer and Network Hardware
901 / Module 5 / Networks
902 / Module 4 / Supporting Windows Networks
902 / Module 3 / Supporting Windows 3
901 / Module 3 / Troubleshooting and Mobile
Devices
902 / Module 5 / Linux, OS X, and Mobile OS
901 / Module 4 / Printer and Network Hardware
902 / Module 5 / Linux, OS X, and Mobile OS
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The Official CompTIA® A+® Core 1 and Core
2 (Exams 220-1001 and 220-1002)
Lesson 1: Supporting Operating Systems
Lesson 2: Installing and Configuring PC
Components
Lesson 3: Installing, Configuring, and
Troubleshooting Display and Multimedia
Devices
Lesson 4: Installing, Configuring, and
Troubleshooting Storage Devices
Lesson 5: Installing, Configuring, and
Troubleshooting Internal System Components
Lesson 6: Installing, Configuring, and
Maintaining Operating Systems
Lesson 7: Maintaining and Troubleshooting
Microsoft Windows
Lesson 8: Network Infrastructure Concepts
Lesson 9: Configuring and Troubleshooting
Networks
Lesson 10: Managing Users, Workstations, and
Shared Resources
Lesson 11: Implementing Client Virtualization
and Cloud Computing
Lesson 12: Security Concepts
Lesson 13: Securing Workstations and Data
Lesson 14: Troubleshooting Workstation
Security Issues
Lesson 15: Supporting and Troubleshooting
Laptops
Lesson 16: Supporting and Troubleshooting
Mobile Devices.
Lesson 17: Installing, Configuring, and
Troubleshooting Print Devices
Lesson 18: Implementing Operational
Procedures
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Course Setup Changes
The VM-based lab environment builds on the format established for previous A+, Network+ and Security+
courses. The Windows VMs use a fresh configuration and a pre-built CentOS image is available to run the
Linux-based activities.

As previously, provisioning a different workbench PC is recommended for the hardware hands-on. This
will ensure the students do not damage machines they need for other labs and provide access to a wider
range of different PC models.

Support resources for instructors and students are now delivered through CompTIA CHOICE. A complete
and detailed setup guide document is available for download from the CompTIA CHOICE platform.

Other Course Changes

In the Assessments tile in CompTIA CHOICE, you will find a variety of different assessments that students
can take related to the lesson content as well as course-wide final assessment. These assessments can be
used for self-study by students or as homework in your course.

In the Video tile in CompTIA CHOICE, you will find access to different videos that can be incorporated into
the course. These videos, developed exclusively for CompTIA by ITPro.TV, provide demonstrations of key
activities in the course. These are a good alternative to show if you do not have access to all equipment
mentioned in the course. Video icons in the course content also alert you and your students to videos
that relate to the content covered.

Topic-by-Topic Changes
Following are the topic-by-topic changes between the two courseware versions.

A+ (Exams 220-1001 and 220-1002) Lesson 1: Supporting Operating Systems

A+ (Exams 220-901 and 220-902) A+ (Exams 220-1001 and 220-1002)

902-1.1 / Windows Operating System
901-3.1 / Troubleshooting System Components
(Part)
902-1.2 / Administration Tools
902 Lab 1 / The Windows Desktop
902 Lab 2 / Hyper-V, Virtual Machines, and
Windows 7
902 Lab 3 / System Administration Tools
902-1.4 / Managing Files
902-1.3 / Managing Storage
902 Lab 4 / Disk Management
902 Lab 5 / File Management
902-2.1 / Managing Devices
Lesson 1: Supporting Operating Systems
A. Identifying Common Operating Systems
B. Troubleshooting Methodology
C. Use Windows Features and Tools
Activity 1.4 Using Windows Features and Tools
D. Manage Files in Windows
E. Manage Disks in Windows
Activity 1.7 Managing Files, Folders, and Disks in
Windows
F. Manage Devices in Windows

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A+ (Exams 220-1001 and 220-1002) Lesson 2: Installing and Configuring PC Components
A+ (Exams 220-901 and 220-902)
902-5.5 / Safety and Environmental Procedures
(Part)
901-1.1 / Motherboard Components
901-1.2 / Connection Interfaces
901 Lab 1 / Identifying PC Components
901 Lab 2 / Identifying PC Ports
901 Lab 3 / Connecting Peripheral Devices
A+ (Exams 220-1001 and 220-1002)
Lesson 2: Installing and Configuring PC
Components
A. Use Appropriate Safety Procedures
Activity 2.1 Implementing an Anti-ESD Service Kit
B. PC Components
C. Common Connection Interfaces
C. Install Peripheral Devices
Activity 2.4 Demonstrating PC Disassembly and
Reassembly

A+ (Exams 220-1001 and 220-1002) Lesson 3: Installing, Configuring, and Troubleshooting

Display and Multimedia Devices

A+ (Exams 220-1001 and 220-1002)

A+ (Exams 220-901 and 220-902)
901-1.3 / Display Devices
901 Lab 4 / Upgrading the Graphics Adapter
901-1.4 / Audio and Multimedia Devices (Part)
Lesson 3: Installing, Configuring, and
Troubleshooting Display and Multimedia
Devices
A. Install and Configure Display Devices
B. Troubleshoot Display Devices
Activity 3.2 Installing a Graphics Adapter
C. Install and Configure Multimedia Devices
3.4 Troubleshooting Monitor Issues

A+ (Exams 220-1001 and 220-1002) Lesson 4: Installing, Configuring, and Troubleshooting

Storage Devices

A+ (Exams 220-1001 and 220-1002)

A+ (Exams 220-901 and 220-902)
901-2.2 / System Memory
901 Lab 6 / Upgrading Memory
901-2.1 / Mass Storage Devices
901 Lab 5 / Adding Storage Devices
901-1.5 / Removable Storage Devices
Lesson 4: Installing, Configuring, and
Troubleshooting Storage Devices
A. Install System Memory
Activity 4.2 Upgrading Memory
B. Install and Configure Mass Storage Devices
C. Install and Configure Removable Storage
D. Configure RAID
Activity 4.4 Installing Storage Devices
E. Troubleshoot Storage Devices
Activity 4.8 Troubleshooting Storage Devices

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A+ (Exams 220-1001 and 220-1002) Lesson 5: Installing, Configuring, and Troubleshooting
Internal System Components
A+ (Exams 220-901 and 220-902)
901-2.3 / Processors
901-2.4 / BIOS and UEFI
901-2.5 / Power Supplies
901-3.1 / Troubleshooting System Components
(Part)
901 Lab 8 / Removing and Installing FRUs
901 Lab 9 / Testing Hardware Components
901 Lab 10 / Diagnosing System Errors
901-2.6 / Custom Configuration
A+ (Exams 220-1001 and 220-1002) Lesson 6: Installing, Configuring, and Maintaining
Operating Systems
A+ (Exams 220-901 and 220-902)
902-5.1 / Linux
902 Lab 20 / Installing and Configuring Linux
902-5.2 / OS X
902-2.5 / Installing Windows
902-3.2 / Maintenance and Backup
902-3.2 / Maintenance and Backup
A+ (Exams 220-1001 and 220-1002) Lesson 7: Maintaining and Troubleshooting Microsoft
Windows
A+ (Exams 220-901 and 220-902)
902-1.5 / Managing Applications
902 Lab 6 / Application Management
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A+ (Exams 220-1001 and 220-1002)
Lesson 5: Installing, Configuring, and
Troubleshooting Internal System
Components
A. Install and Upgrade CPUs
Activity 5.2 Planning for a CPU Upgrade
B. Configure and Update BIOS/UEFI
C. Install Power Supplies
Activity 5.5 Calculating Power Requirements and
Installing a PSU
D. Troubleshoot Internal System Components
Activity 5.7 Diagnosing Power Problems + 5.8
Diagnosing System Errors
E. Configure a Custom PC
Activity 5.11 Selecting Components for Custom
Workstations (Minds on)
A+ (Exams 220-1001 and 220-1002)
Lesson 6: Installing, Configuring, and
Maintaining Operating Systems
A. Configure and Use Linux
Activity 6.2 Configuring and Using Linux
B. Configure and Use macOS
C. Install and Upgrade Operating Systems
Activity 6.5 Deploying a Windows Image
D. Maintain OSs
A+ (Exams 220-1001 and 220-1002)
Lesson 7: Maintaining and Troubleshooting
Microsoft Windows
A. Install and Manage Windows Applications
Activity 7.2 Configuring Windows Applications
and Services
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902-2.2 / Managing Performance
902-2.3 / Troubleshooting Windows
902-3.1 / Troubleshooting Boot Problems
902 Lab 9 / Event Viewer
902 Lab 12 / Boot Troubleshooting
902 Lab 13 / Advanced Recovery Options
A+ (Exams 220-1001 and 220-1002) Lesson 8: Network Infrastructure Concepts
A+ (Exams 220-901 and 220-902)
901-4.4 / Network Architectures
901-4.5 / Ethernet Networks
901-5.1 / Wireless Networks
901-5.2 / Internet Connections
901-5.3 / Internet Protocol (Part)
901-5.5 / Network Services (Part)
A+ (Exams 220-1001 and 220-1002) Lesson 9: Configuring and Troubleshooting Networks
A+ (Exams 220-901 and 220-902)
902-4.1 / Configuring Network Connections
901 Lab 15 / Connecting to an Access Point
901-5.4 / Routers and Firewalls
902-4.2 / Securing Network Connections
901-5.5 / Network Services (Part)
901-5.3 / Internet Protocol (Part)
901 Lab 16 / Troubleshooting a Network
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B. Manage Windows Performance
C. Troubleshoot Windows
Activity 7.5 Using Windows Troubleshooting
Tools
A+ (Exams 220-1001 and 220-1002)
Lesson 8: Network Infrastructure Concepts
A. Wired Networks
B. Network Hardware Devices
C. Wireless Networks
D. Internet Connection Types
E. Network Configuration Concepts
F. Network Services
A+ (Exams 220-1001 and 220-1002)
Lesson 9: Configuring and Troubleshooting
Networks
A. Configure Network Connection Settings
Activity 9.2 Configuring Network Connection
Settings
B. Install and Configure SOHO Networks
Activity 9.2 Installing and Configuring SOHO
Networks
C. Configure SOHO Network Security
D. Configure Remote Access
E. Troubleshoot Network Connections
Activity 9.8 Troubleshooting Network
Connections
F. Install and Configure IoT Devices
Activity 9.10 Configuring IoT Devices
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A+ (Exams 220-1001 and 220-1002) Lesson 10: Managing Users, Workstations, and Shared
Resources
A+ (Exams 220-901 and 220-902)
902-2.4 / Managing Users
902-4.3 / Configuring Shared Resources (Part)
902-4.3 / Configuring Shared Resources (Part)
902 Lab 19 / Windows Domain Networking
A+ (Exams 220-1001 and 220-1002)
Lesson 10: Managing Users, Workstations,
and Shared Resources
A. Manage Users
B. Configure Shared Resources
Activity 10.3 Configuring Shared Resources
C. Configure Active Directory Accounts and
Policies
Activity 10.5 Configuring Active Directory
Accounts and Policies

A+ (Exams 220-1001 and 220-1002) Lesson 11: Implementing Client Virtualization and Cloud
Computing
A+ (Exams 220-1001 and 220-1002)
A+ (Exams 220-901 and 220-902) Lesson 11: Implementing Client
Virtualization and Cloud Computing
A. Configure Client-Side Virtualization
902-4.4 / Virtualization and Services B. Cloud Computing Concepts

A+ (Exams 220-1001 and 220-1002) Lesson 12: Security Concepts

A+ (Exams 220-901 and 220-902)
902-3.3 / Threats and Vulnerabilities
A+ (Exams 220-1001 and 220-1002)
Lesson 12: Security Concepts
A. Logical Security Concepts
B. Threats and Vulnerabilities
C. Physical Security Measures

A+ (Exams 220-1001 and 220-1002) Lesson 13: Securing Workstations and Data
A+ (Exams 220-901 and 220-902) A+ (Exams 220-1001 and 220-1002)
Lesson 13: Securing Workstations and Data
902-3.5 / Securing Workstations A. Implement Security Best Practices
902-3.6 / Securing Data B. Implement Data Protection Policies
Activity 13.3 Configuring Data Protection
C. Protect Data During Incident Response

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A+ (Exams 220-1001 and 220-1002) Lesson 14: Troubleshooting Workstation Security Issues
A+ (Exams 220-1001 and 220-1002)
A+ (Exams 220-901 and 220-902) Lesson 14: Troubleshooting Workstation
Security Issues
A. Detect, Remove, and Prevent Malware
B. Troubleshoot Common Workstation Security
902-3.4 / Viruses and Malware Issues
902 Lab 15 / Anti-Virus Software Activity 14.2 Using Anti-Virus Software

A+ (Exams 220-1001 and 220-1002) Lesson 15: Supporting and Troubleshooting Laptops
A+ (Exams 220-1001 and 220-1002)
A+ (Exams 220-901 and 220-902) Lesson 15: Supporting and Troubleshooting
Laptops
A. Use Laptop Features
901-3.2 / Laptops B. Install and Configure Laptop Hardware
901 Lab 11 / Removing and Installing Laptop Activity 15.3 Installing and Configuring Laptop
FRUs Hardware
901-3.4 / Troubleshooting Mobile Devices (Part) C. Troubleshoot Common Laptop Issues

A+ (Exams 220-1001 and 220-1002) Lesson 16: Supporting and Troubleshooting Mobile
Devices
A+ (Exams 220-901 and 220-902)
901-3.3 / Mobile Devices
902-5.3 / Mobile Operating Systems
901-3.4 / Troubleshooting Mobile Devices (Part)
902-5.4 / Securing and Troubleshooting Mobile
OS
A+ (Exams 220-1001 and 220-1002)
Lesson 16: Supporting and Troubleshooting
Mobile Devices
A. Mobile Device Types
B. Connect and Configure Mobile Device
Accessories
C. Configure Mobile Device Network
Connectivity
Activity 16.4 Configuring Bluetooth
D. Support Mobile Apps
E. Troubleshoot Mobile Device Issues

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A+ (Exams 220-1001 and 220-1002) Lesson 17: Installing, Configuring, and Troubleshooting
Print Devices
A+ (Exams 220-901 and 220-902)
901-4.1 / Printers (Part)
901-4.2 / Configuring Printers
901 Lab 12 / Installing a Printer
901-4.3 / Troubleshooting Printers
901 Lab 13 / Printer Maintenance
901-1.4 / Audio and Multimedia Devices (Part)
A+ (Exams 220-1001 and 220-1002)
Lesson 17: Installing, Configuring, and
Troubleshooting Print Devices
A. Maintain Laser Printers
B. Maintain Inkjet Printers
C. Maintain Impact, Thermal, and 3D Printers
D. Install and Configure Printers
Activity 17.5 Installing and Configuring Printers
E. Troubleshoot Print Device Issues
Activity 17.2 Maintaining and Troubleshooting
Printers
F. Install and Configure Imaging Devices

A+ (Exams 220-1001 and 220-1002) Lesson 18: Implementing Operational Procedures

A+ (Exams 220-901 and 220-902)
902-5.5 / Safety and Environmental Procedures
(Part)
902-5.6 / Professionalism and Communication
A+ (Exams 220-1001 and 220-1002)
Lesson 18: Implementing Operational
Procedures
A. Environmental Impacts and Controls
B. Create and Maintain Documentation
C. Use Basic Change Management Best
Practices
D. Implement Disaster Prevention and Recovery
Methods
Activity 18.5 Configuring Windows Backup
E. Basic Scripting Concepts
Activity 18.7 Using Windows PowerShell
F. Professionalism and Communication

In Closing
This course is still designed for students who have basic computer user skills and who are interested in
obtaining a job as an entry-level IT technician. Good next steps for students who wish to pursue
additional technical training and certification include:

• CompTIA Network+ (Exam N10-007)

• CompTIA Security+ (Exam SY0-501)
• CompTIA Server+ (Exam SK0-004)

Enjoy the course!

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