Leading and Managing

The Future of Work
Globalization, Mobility, Millennials & Digital Natives, New Digital Behaviours and
Technologies such as rich collaboration tools, Big Data and Cloud are changing the
nature of the workplace.
If you have trouble playing this video. Please download the root certificate and proxy
certificate and install.
No transcript is available for this video.
1 of 6
Reimagining the Workplace

As Digital forces disrupt industries, many organizations are still stuck with traditional
organizational structures, leadership styles and technologies. It's important to realize
that unless enterprises reimagine their workplace and work culture, they cannot
effectively deal with digital disruption of their industries.
The 7 Shifts
There are 7 radical shifts happening inside enterprises
 Hierarchies are giving way to Social information flows

 More ambient awareness and less narrow focus
 Interdisciplinary and Multi-skilled employees as opposed to specialists
 Digital Quantified Self, as opposed to Performance appraisals
 More Persuasive Gamification, less Procedures & Processes
 More Collective Wisdom, less Institutional Expertise
 More AI & automation, fewer employees
The Future of Work is No Work

It's estimated that today's technologies could potentially automate 45% of all paying
jobs. This means that enterprises need to start considering that the future of project
teams is a combination of AI, human beings and automation

The Digital Leader
The 4 key aspects of being a successful leader of Digital teams is
1. Embracing a culture of "Working out aloud" - Pervasive Collaboration &

Decentralised Decision Making
2. Organising employees not just into teams, but also Clans and Tribes
3. A DevOps culture - Continuous Build, Integration & Testing
4. Encouraging continuous emergent learning as a culture
What is Baxter? A general purpose programmable physical Robot
Gamification is the use of behavioural economics and persuasive design principles to nudge
users to change behaviour
Understanding DevOps
One key characteristic of projects in a Digital age is the significant reduction of time
to market. And DevOps is the new development culture that is making this happen. It
is the union of people, process, and products to enable continuous delivery of value
to end users. It is beyond just automation or virtualization. Watch this video to know
more!
Transcript:
1 of 5
The Value of DevOps

DevOps culture nurtures better communication and collaboration between teams,
thus breaking the silos formed among teams.
DevOps aims at:
 Developing high quality software

 Deploying in frequent cycles
 Reducing time to move from idea to implementation
Practices and Habits of DevOps
Now, let's learn about the seven key DevOps practices and habits, which is
important for you to understand the DevOps Lifecycle.
Delivering Incremental Value

A key element of successful DevOps is the ability to deliver value incrementally to
the end user. This creates a sustainable pipeline of improvements while maintaining
a continuous feedback loop with end users. This also significantly reduces the risk of
catastrophic failure as small changes can be rolled back much more safely.
Which of these are advantages of DevOps All the options
CI/CD stands for Continuous Integration/Continuous Deployment
What is ChatOps?
According to Atlasstian, ChatOps is a collaboration model that connects people,
tools, process, and automation into a transparent workflow. This flow connects the
work needed, the work happening, and the work done in a persistent location staffed
by the people, bots, and related tools. The transparency tightens the feedback loop,
improves information sharing, and enhances team collaboration. Not to mention
team culture and cross-training.
1 of 8
What is ChatOps?
Let us see how ChatOps is useful in increasing team collaboration, breaking down
silos and making teams work smarter.
2 of 8
Building a Culture of Collaboration

Collaboration technologies and culture is central to enabling Chatops.
Chatbots
Chatbots are central to ChatOps. They provide a conversational interface between
applications and infrastructure on the one side and developers.
Chatbot frameworks
Chatbots can be enabled through many frameworks such as Hubot, Lita, Luis,
Watson, Lex, Cortana, Cog, Errbot, Nestor, Chato.ps, Jarvis by CA technologies,
Lazlo, Multivac, VictorOps, not to miss out on Nadia (TCS Chatbot framework).
At TCS, we now have Okto that will enable this for all associates.
Why ChatOps?
 Automating tasks through bot commands can save huge time
 Chatops enable working out aloud in a company where business and
operations can see real time transparency and visibility of whats going on in a
company
 Chatops through bots also add a layer of emotional connect with users
Modernizing IT Operations using ChatOps

Modernizing IT Operations using ChatOps - a perspective
Hubot and Lita are Chatbot frameworks

What AI techniques are used in Chatbots? All of them
Emergent Learning
Learning is undergoing a radical shift in the Digital era
 Millennials working in globally connected organizations prefer a Learn as you

goapproach to knowledge.
 Digital projects are short, agile and DevOps based and this means that
traditional classroom learning does not scale
 10 year old kids are learning to code by watching YouTube videos.
Enterprises need to catch up
1 of 6
Reimagining Learning
Let's take a step back and look at learning and education as a whole and how it's
being reshaped by the Digital era. This fascinating talk by Sir Ken Robinson, set to
some stunning hand-drawn animation presents a brilliant case for why traditional
learning methods are fundamentally broken
2 of 6
The 70-20-10 Framework

The 70-20-10 framework tells us that only 10% of what we learn comes from formal
learning - training, classrooms, WBTs etc. 90% comes from learning on the job and
from peer networks. This is a crucial insight to understand in the Digital world.
Learning Digitally
Watch this short video to appreciate how the internet has replaced the classroom
when it comes to learning about technology. It is now possible to learn any skill from
the best sources in the world anytime, anywhere. Coursera, Khan Academy, Udemy
and others have revolutionized and democratized learning.
Summary: Learning Reimagined

 Agile DevOps teams require ninjas that have a diverse set of skills that are
picked up quickly
 A Continuous learn what I need to get the job done culture is critical
 Persuade yourself (and your teams) to create personal learning plans that
focus on building both core and adjacent skills
 FrescoPlay will give you the foundation and hands-on environments needed
to get your continuous learning journey started
The 70-20-10 principle of Learning implies that 10% of learning comes from formal
training
Innovator's Dilemma
Prof. Clayton Christensen, in his seminal work Innovator's Dilemma outlines 3 kinds
of innovation
 Incremental Innovation - small, continuous improvements to one's products

and services. This is everyone's responsibility.
 Transformational Innovation - the introduction of new products and services
that requires investments in Research and Development.
 Disruptive Innovation - Market redefining, radical innovations that usually
come from outside one's industry.
1 of 8
Digital Disruption and Innovation

Digital has fundamentally changed how companies manage innovation.
2 of 8
Disruptive Innovation
This video introduces the concept of Disruptive Innovation, as introduced by Prof.
Clayton Christensen.
Somebody Else's Problem

Douglas Adams, author of Hitchhiker’s Guide to the Galaxy introduced the
concept of an SEP (Somebody Else’s Problem) field that powered advanced
spaceships in that universe. As hilarious as the original concept is, it’s rather deep
and profound and highly relevant in today's world. In the Digital era, accelerated
innovation is best achieved through an application of the SEP philosophy. Let's see
some examples to explain how.
Quick Fact
In today's world, should you be managing IT

infrastructure and networks? No. That is
ideally Somebody Else’s Problem - AWS or Azure.
You are better off focussing on innovating on top of
them.
Quick Fact
Should your developers be writing code to

implement a deep learning AI algorithm from first
principles? NO. That is, again, Somebody Else’s
Problem - Use open source frameworks like
TensorFlow and solve the problem you need to
solve. A smart Digital developer first reuses before
developing anything.
Summary: Digital Innovation
 It is now cheaper than ever to go after transformational and disruptive ideas
because the cost of failure is much lower than it was before
 For large companies to compete with startups, an innovation culture needs to
embrace the SEP philosophy. Focus only on the end user journey and reuse
and leverage Cloud, Open source and API ecosystems to make that happen
fast.
Which of the following is an incremental innovation All the options
Which of the following was an example of a disruptive innovation Apple iPod

Leading and Managing

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Leading and Managing

Uploaded by

Copyright:

Available Formats

The Future of Work

No transcript is available for this video.

Reimagining the Workplace

 Hierarchies are giving way to Social information flows

The Future of Work is No Work

No transcript is available for this video.

1. Embracing a culture of "Working out aloud" - Pervasive Collaboration &

3. A DevOps culture - Continuous Build, Integration & Testing

4. Encouraging continuous emergent learning as a culture

What is Baxter? A general purpose programmable physical Robot

The Value of DevOps

DevOps aims at:

 Developing high quality software

No transcript is available for this video.

Delivering Incremental Value

No transcript is available for this video.

Which of these are advantages of DevOps All the options

CI/CD stands for Continuous Integration/Continuous Deployment

Building a Culture of Collaboration

No transcript is available for this video.

Modernizing IT Operations using ChatOps

No transcript is available for this video.

Hubot and Lita are Chatbot frameworks

 Millennials working in globally connected organizations prefer a Learn as you

The 70-20-10 Framework

Summary: Learning Reimagined

 Incremental Innovation - small, continuous improvements to one's products

Digital Disruption and Innovation

Somebody Else's Problem

In today's world, should you be managing IT

Should your developers be writing code to

Which of the following was an example of a disruptive innovation Apple iPod

You might also like