Assignment 7.

Conflict Analysis

Conflict analysis is a structured inquiry into the causes and potential direction of a conflict. It

seeks to identify opportunities for managing or resolving disputes without recourse to violent

action. It may include a variety of analytical methods, and this volume gathers together the most

useful of these.

There was once a time when I was between a conflict that occurred between two of my best

friends Amoy and Joanna. The conflict was over a partner hand money that was to be given to

be too Joanna. . It was a Saturday afternoon and we were actually in my friend Amoy’s yard

having fun when Joanna came and asked for her money. It so happen that Amoy refused to give

Joanna her partner hand money that was to be handed to her by specific time. Joanna indicated

that she was here for her partner hand, my next friend Amoy lost her temper and began an act of

explicit verbal aggression towards her. She didn’t approach her very well and it streams a

conflict analysis between them. From a communicative stand point it seems to me that the act of

this verbal aggressiveness occurred because of Joanna’s behavior toward Amoy.

My two friends reacted very rude and showed a sense of disrespect for themselves. The behavior

was not necessary and I also felt that they could have map this conflict analysis by understanding

the issue, set a vision, explore different alternatives and agree on the action.

The conflict management style that I would say was used was that of Competing Style. Those

who compete are assertive and uncooperative and willing to pursue one’s own concerns at

another person’s expense. Using this style works when you don’t care about the relationship but

the outcome is important, such as when competing with another company for a new client. But,
she cautions, “Don’t use competing inside your organization; it doesn’t build relationships.” My

friend Amoy was stressing on the fact that she will not be giving my friend Amoy her partner

hand money when she know in the entirety it was due to her. I felt a sense of competition there

because Amoy was trying to compete against Joanna’s behavior towards her. The Competing

Style is when you stress your position without considering opposing points of view. The

competing style is used when a person has to take quick action, make unpopular decisions,

handle vital issues, or when one needs protection in a situation where noncompetitive behavior

can be exploited. However; I feel that they should have demonstrated the collaborating

management style. They would have being assertive and cooperative, those who collaborate

attempt to work with others to identify a solution that fully satisfies everyone's concerns. In this

style, which is the opposite of avoiding, both sides can get what they want and negative feelings

are minimized. The conflict resolution resulted where both of my friends decided to have an

open communication to focus on the needs of Joanna and her basic needs that she needed the

money for. I indicated earlier they should have implemented the collaborating management style;

because they are all big people and resolving a conflict in the right way would of settle the

conflict. They also decided to Apologize and reason with one another so that she can receive the

partner hand that was to be given to her.

Finally, I would have compromised with both of my friend to settle this conflict analysis. This

form of management style which is also known as reconciling, compromising seeks a mutual

agreement to settle any dispute. Both my friends willingly forfeit some of their conditions over

the conflict in the interest of reach a final agreement and decision. This was a quick way that

helps to resolve the issue between them.