Department of Computer Science

MGT 242: Organizational theory and behavior

BS(IT) (Fall 2021)
Course Tutor: Sehrish Qasim Ali

Assignment No. 01
Date: 22 November, 2021
Total Marks: 5
Name: _Aadil Pervez_ Enrollment ID: 02-235191-021___
Marks Obtained: ___________________

Instructions:
 Submit Assignment in hardcopy and also upload the same on LMS.
 This is an individual Assignment. Plagiarism will result in ZERO marks.
 Do not attempt copying from internet you can share only Statistical Data as requirement
 All sources of information must be properly acknowledged or referenced.

Question No. 1 (CLO-1, PLO-2, and C2):

Compare the management functions of any 2 companies of your choice and
Explain the significance of globalization and customer service in their companies.

Note: Doesn’t Matter They Are Local or Multinational Companies

Management is pretty important and plays a vital role an in organizations success or its
failure.

An organization’s management functions include:

1. Planning
2. Organisating
3. Leading
4. Controlling

Given below, I have discussed those four management functions of HONDA and PTCL,
although those two companies ain’t of similar trade or field but the managements principles
are pretty same everywhere, the implementation methods may vary from organization to
another organization.

Honda –an automobile manufacturing company

Honda is a Japanese multinational corporation primarily known as a manufacturer of

automobiles and motorcycles. It was founded on 24th Sept 1948 by Soichiro Honda and
Takeo Fujisawa.

Management involves coordinating and overseeing the work activities of others so that
organizational goals can be accomplished efficiently and effectively.

1. Planning

Honda's management has established the following goal for its organization "Maintaining a
global viewpoint, we are dedicated to supplying products of the highest quality, yet at a
reasonable price for worldwide customer satisfaction."

Honda develops flexible plans, where they anticipate possible problems and solutions’ to
those problems. It involves its staff in different types of planning.

i. Product Planning
ii. Business Planning
Honda develops many plans and then carries out extensive brainstorming sessions where
they first set objectives and discuss ways to achieve those objectives.

2. Organizing
Organization is a crucial function of facilitate completion of any plans. Honda placed a
team of specialists for various centers across the world, who were assigned specific tasks
to accomplish goals.

3. Leading
Initially Soichiro Honda and Takeo Fujisawa used forceful personal leadership but later
Mr Tokeo introduced "team leadership" where the boardroom system was used.

4. Controlling

Honda uses the "soft" approach where workers are put in complete control of machines.
Human control is necessary where humans monitor what machines do.

External and Internal analysis of Honda (SWOT)

Motivating employees

Mr Honda paid much attention to experimental work and did not accept attempts to control him or
his corporation via the traditional caste system, Mr Honda followed the "Maslow's hierarchy of
Needs" and understood that encouraging his workers personal development, their wish for self-
actualization will bring him success in business.
Globalization: Honda won’t be able to succeed if doesn’t have adapted the globalization, it’s the
superpower which let you expand for the betterment of your company.

Customer Service: Customer service is solely responsible for customer retention, the better the
customer services, the better the retention of customers.

PTCL – Pakistan’s largest telecommunication company

PTCL is the largest telecommunication company of Pakistan; it holds the status of backbone
of the economy.

The company consists of around 2000 telephone exchanges across the country, and govt holds
its 62% of shares.

Core values of PTCL include professional Integrity, Customer Satisfaction, Team work,
Company loyalty, which definitely contribute to effective management somehow.

Management style of PTCL consists of four management functions, each defined below.

1. Planning

PTCL management does its planning to achieve its defined set of goals and developing
comprehensive sets of plan to integrate and coordinate organization work. They do both
long term planning and short term planning to get their corresponding outcome or profit.
Its planning tools involve:

Budgeting
Probability Theory
Scheduling
PERT network analysis

2. Organizing:

Organizing is the second management function. The following steps are taken by the
PTCL in organizing their goals and objectives:

Departmentalization
Work specialization
Delegation and Accountability
 3. Leading

The company has very effective leadership which involves managing people and the
work through the means of motivation, it involves:

Provide security and insurance

Promotion
Provide working environment
Better hygienic conditions
Free Medicinal facility
Bonus and competitive salary package

4. Controlling

There are certain performances standards for evaluating results. There is strong culture of
making records and reports which tells about the progress of the company. SO they use
these reports for comparing their performance. Corrective actions are taken to regulate
operations, removing deficient and improve performance.

Globalization: Unfortunately PTCL is not capable enough to globalize its service, its only limited to
Pakistan, and needs a lot efforts if the company wants to participate in a global race of technology.
Customer Service: Customer service is solely responsible for customer retention, the better the
customer services, the better and the retention of customers.

Thank you.