Organizational structure of TCS

The organization structure adapted by TCS is mechanistic in nature. A mechanistic organization is

characterized by the following structural factors:

 Degree of work specialization is high

 Departmentalization is rigid
 Managerial hierarchy has many layers
 Span of control is narrow
 Decision making is centralized
 Chain of command is long
 Organizational structure is very tall

COO AND EXECUTIVE OFFICER

HEAD GOVERNMENT ISUEXECUTIVE ASSISTANT

HEAD-GLOBAL PRESALES SUPPORT CHEIF TECHNICAL ARCHITECT/HEAD

HEAD-PMO

HEAD BUSINESS FINANCE

HEAD PROCESS

HEAD HR

RESOURCE MANAGEMNT LEAD

The figure above depicts the organization structure of TCS. which clearly demonstrates it has many
layers of hierarchy and decision making is centralized. While in an organic structure it‟s a flat
organization.

TCS as an organization is decentralized as there are many functional groups and the main head/corporate
office does not have the entire ownership of various processes. When it comes to different functional the
process is centralized within this functional. For example Recruitment, L&D and MATC are centralized.
For process standardization, TCS used industry standards to define the fundamental governance processes
for centralized services to be implemented across locations.

As the organization was going through a transformation, clients want a step-by-step solution to minimize
the impact of change. To deliver quick results, the ERP function was chosen to pilot the implementation of
the governance model to deliver centralized services.

Different sectors and companies use the centralized approach. The centralized approaches have several
limitations like an enormous amount of knowledge would be required to be able to deal effectively with
user information requests that cover variety of tasks. A centralized system constitutes:
 A processing bottleneck
 A single point of failure
Departments in TCS can be broadly classified into:
functional departments: Technical, Sales, Marketing, Development and Operations. Support department:
Administration, IDM and HR