Personal Information

SAJAWAL SULTAN

Holding U.A.E Driving License No 2361844

Bab Al-Qasr Hotel Abu Dhabi UAE

Emirates Palace Hotel Abu Dhabi UAE

NOVOTEL &Adagio Al Bustan Hotel Abu Dhabi UAE

Mobile No +971563378264 / +923224993350

Sajawalsultan120@gmail.com

Objectives
Seeking a challenge in Front office Career, where my experience, Qualifications & skills can be utilized & developed.
I am a hard-working and dedicated individual with varied experience in the Hospitality customer service Handling the
Guest transportation, Shopping Dinning &providing the all right Information about the Area. Handling the customer
complains - Get the customer satisfaction and tray to exceed it acceptations. Sale the Trips Package, Special Offers for
Rooms - suites & and Theme Night for F&B Outlets at Hotel.

 Job Responsibilities Concierge / Bell Desk

Receive Guests in a Professional and Friendly Manner, satisfying Guest expectations, ensuring that the Guest Luggage
is carried from Arrival point to Guest Room and from Guest Room to Departure point upon checkout
Relationship with all Front Office Employees and ensure Guests are Greeted upon arrival and offered Assistance at all
times Maintain an up to Date knowledge of the Hotel services and communicate this to subordinates so they can supply
Information and Respond to Guest Inquiries {City Tour, Desert safari, Guest Transportation, shopping Dinning
&providing the all Right Information about the Areas, Lost Luggage follow up at Airport and Etc.}
Activates of the Guest Service Bell Desk Team, Bell Man, Door Man, Lobby Hostage, Hotel Driver valet parker, Rent
Car Company, Normal Taxi Company, Bus Transport Company and what is the Necessary on operation
Handle The Messages, Mail, Packages and Couriers for Guests, ensuring they are delivered at the appropriate time and
stored if necessary in a systematic and efficient way
Establish and control the Section Duty Roster in Accordance with Business needs and ensure the Department is manned
at all times Build up strong communication and understand with the customers to exceed their expectation

Build up the good team work with colleagues and the Management Communication.

 Job Responsibilities

Ensure that all hotel guests are met and assisted at the lobby on check in and check out in order to provide
personalized service assist transportation requirements of guest
 Hospitality Experience
Bab Al-Qasr Hotel Abu Dhabi
Bell Attendant Oct 2020 up to now

Emirates Palace Hotel Abu Dhabi UAE

Bell Man/Door Man from Sep 2019 till Sep 2020

Novotel &Adagio Al Bustan Hotel Abu Dhabi

Concierge Bell Man from Dec 2013 till May 2019

 Certificate Of Achievement
Bab Al-Qasr Hotel Abu Dhabi
My Name has been mentioned in more than 20 reviews online in December 2020

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 30 reviews online in January 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 25 reviews online in February 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 35 reviews online in March 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 15 reviews online in April 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 20 reviews online in May 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 12 reviews online in June 2021

Bab Al-Qasr Hotel Abu Dhabi

My Name has been mentioned in more than 22 reviews online in July 2021

PERSONAL DATA
  Father name : Naseer-ul-Haq
 Date of Birth : 07, January 1993
 Civil Status : Married
 Nationality : Pakistan
 Sex : Male

 Education
High School Level Study Passed

Computer: MS Office
Familiar with Opera operating system.
Languages: English–Very Good written & oral skills
Arabic – Basic

 Passport Details
• Passport No : E7744613
• Date of Issue : 02 Jul 2017
• Date of Expiry : 04 Jul 2027

 Extra Activities

 Playing cricket & volleyball

 Reading books

 REFERENCE

 Name                        :           Sandra Newman 
 Designation             :           Chef Concierge  
 Company                  :           Emirates Palace Hotel Abu Dhabi 
 Email      :           Sandra.newman@mohg.com 
 Contact no              :           +971501628544 
 
 Declaration
I do here certify that the above mentioned particulars given by me are true and correct to the best of my knowledge.