ABDUL RAUF A A

+971 585205234
aa.rauf1990@yahoo.com
Ayinikkalayil House, Eranelloor PO, Kechery, Thrissur-Kerala

OBJECTIVE I am keen to find a suitable position, which is reliable, trustworthy, committed and
meticulous. Well-disciplined with the ability to efficiently work under extreme pressure.
Courteous, excellent organizational skills and highly efficient with a unique
understanding of the travel industry and the people who work in it. I have Good
communication skills, ability to work on own initiative or as part of a team and can deal
with crisis or criteria competently from start to end.

WORK EXPERIENCE Corporate Travel Consultant / August 2018 - Present

Globelink Travels Dubai, UAE

Job description:-
Flight Ticket Issuance & Refunds through GDS (Amadeus, Galileo and Sabre)
Hotel Reservation through B2B online (Rezlive, LOH, GTA and DOTW) and Offline
VIP client assistance
Response to take action of the email requests from Corporate companies.
Ensure sales targets are met
Responding to all phone enquiries promptly, courteously and in a friendly manner.
Resolve Customer Complaints
Monitoring bookings throughout the working day.

Senion Tour Consultant / April 2017 – August – 2018 (1 Year 5 Months)

OceanAir Travels Dubai, UAE

Job description:-
Flight Ticket Issuance
Hotel Reservation through B2B online (Rezlive, LOH, GTA and DOTW) and Offline
Preparing the itinerary and organize for group departure f rom UAE.
Researching travel options & presenting the best deals in terms of requirements.
Creating tailor-made holidays to suit clients and ensuring
Up selling relevant add-ons, like, insurance, excursions, currency etc.
Negotiating corporate and best rates with hotels.
Travel experience as Tour manager ( Thailand, Azerbaijan, Georgia, Armenia & Kenya)

Travel Consultant / August 2013 – August – 2017 (3 Year 9 Months)

Regency Travel & Tours Doha, Qatar

Job description:-
Providing literature and information to clients concerning local, interstate and
international tours, travel routes, accommodation, local customs, fares, and travel
regulations
discuss client requirements and advise on suitable options
plan, prepare and cost itineraries (travel plans) for clients
make travel, accommodation and related bookings
confirm bookings and notify clients of luggage limits and insurance, medical and passport
issue tickets for travel, accommodation vouchers and all relevant documentation
assist with changes to travel arrangements and bookings where required.
 Travel Consultant / July 2011 – July – 2013 (2 Year 1 Months)

Riya Travel & Tours India

Job description:-
Arranging travel plans as per client requests. In
addition to booking reservations, assist customer’s in
choosing their destination, transportation, and lodging
and inform travelers of passport and visa requirements,
rates of currency exchange, and import duties.
Plan and sell transportation's, accommodations, insurance and other travel services

KEY SKILLS - Customer service skills

- GDS Knowledge Amadeus & Galileo ( Ticket issuance, Re issuance & Refund)
- Hotel reservation system knowledge (Direct Hotel, GTA. LOH,DOTW, Rezlive, World
Avenues, etc)
- Strong written and spoken communication skills
- A polite and professional approach
- The ability to solve problems
- Experience of marketing local and worldwide travel destinations
- Excellent Skill of Microsoft Excel, Word and Power Point

EDUCATION BA Travel & Tourism

Himalayan University, India

Plus Two
Board of Heigher Secondary Education Kerala, India

SSLC
Board of Kerala Government, India

IATA/ UFTAA Foundation

Montreal, Canada

Diploma In Airline Management

Bharat Sevak Samaj , India

Diploma In Air Cargo Management

Bharat Sevak Samaj , India

PROFILE Full Name : Abdul Rauf A A

Fathers Name : Abdul Khader
Date of Birth : 10 Aug 1990
Nationality : Indian
Civil Status : Married
Language Known : English, Malayalam

PASSPORT DETAILS Passport Number : U5226948

Date of Issue : 19-03-2020
Date of Expiry : 18-03-2030
Place of Issue : Cochin