OSAMA HUSSAIN
ABOUT ME
CONTACT
Mobile Number
+971- 564782021
Email
hussainosama908@gmail.com
Address
Dubai
AWARDS & HONORS
 Outstanding performance in
ticketing – Received for consistently
maintaining accuracy and attention
to detail in ticketing processes,
minimizing errors and customer
dissatisfaction.
 Most valuable team player –
Awarded for collaborating
effectively with colleagues
contributing to an appositive work
environment, and ensuring smooth
operations.
SKILLS
 Proficient in-flight ticketing systems
and visa processing software.
 Strong knowledge of travel
regulations, visa requirements, and
industry best practices.
 Excellent communication and
interpersonal skills ensuring
effective collaboration with clients
and stakeholders.
 Detail-oriented with exceptional
organizational and multitasking
abilities.
 Having in-depth knowledge of
different travel destinations, airlines
hotel options rental car services, and
tourist attractions.
Date of Birth
7th June 1997
Nationality
Indian
Language Know
English, Hindi and Urdu
Passport Details
X7053043 (16.05.23 to 15.05.33)
Highly organized and detail-oriented reservation. Ticket, and with extensive
experience in managing reservations, bookings, and travel arrangements. Adept at
utilizing reservation software and ticketing systems to streamline processes and
maintain comprehensive records. Excellent problem-solving capabilities, able to
address and resolve customer issues and complaints effectively and diplomatically.
EDUCATION
 Batchelor of Computer Applications, Graduated, February 2017. From IICE
MMHAPU Patna.
CAREER HIGHLIGHTS
 Successfully managed reservations and ticketing for a high-volume travel
agency, consistently exceeding customer satisfaction targets.
 Implemented a streamlined reservation system resulting in reduced
booking errors and increased efficiency by 20%.
 Trained and mentored new reservation and ticket clerks, facilitating their
successful integration and ensuring consistent service standards.
WORK EXPERIENCE
MADINA ENTERPRISES-Flight Ticketing and Visa Services Coordinator-
April 2017 to June-2020
 Assisted clients in booking domestic and international flights, ensuring
accuracy and adherence to travel regulations.
 Coordinated visa services including documentation preparation,
submission, and follow-up to ensure timely visa approvals for travelers.
 Communicated with airlines, travel agents, and consulates to resolve any
issues or discrepancies related to flight bookings and visa applications.
 Handled customer inquiries, complaints, and requests promptly and
professionally, ensuring high levels of customer satisfaction.
 Managed reservation inquiries via phone, email, and online platforms.
ALBELA EVENT AND MARKETING-Celebrity travel and Accommodation
Coordinator- August 2020 to November 2023
 Established and maintained effective communication channels with
celebrity agents, managers, and representatives to facilitate travel and
accommodation arrangements, ensuring a smooth and seamless
experience for high-profile guests.
 Effectively managed budgets and tracked expenses related to celebrity
travel and accommodation, ensuring financial accountability and
adherence to allocated budgets.
 Successfully negotiated favourable rates with airlines, hotels, and other
service providers, resulting in cost savings for the company without
compromising on quality or standards.
 Provided exceptional concierge services to celebrities addressing their
needs and concerns organizing leisure activities or entertainment, and
ensuring a memorable experience during their stay at events.
Date:
Place: (Osama Hussain)