Gleceria S.

Sunga

Avida Tower Intima

Paco Manila

Tel : 09179792503

CAREER OBJECTIVE

Lead and motivate a team of airline operations specialists in a very fast-paced, quickly changing
environment.

SUMMARY OF QUALIFICATIONS :

 Proven success developing and executing core initiatives.

 Ability to function as an integral member of a cohesive team.

 Handling Corporate/Marine accounts

 Analyze operational data to support new initiatives and/or functional enhancements.

 Well rounded personality, quick learner, adapting easily to new protocol and Changing
atmosphere.

 Able to coordinate and complete multiple task in deadline-oriented environment.

 Hardworking and can work under pressure.

 Honest and sincere in dealing with clients.

 Adept at building strong relationship with diverse range of customers.

 Knowledgeable in computer operation: Microsoft Word, Excel ,Internet (Email),Power point

 Ability to manage people

 Detail-oriented especially since the role entails working with multiple GDS', geographies, and fare
structure.
PROFESSIONAL EXPERIENCE

OPERATIONS SUPERVISOR

GLOBE ADVENTURES

Coral Way Street, Pasay City, 1300 Metro Manila

October 01,2016- Jun 2020

 Create international travel arrangements for Marine clients including air, hotel and ground
transportation. At least 80% of transactions will be multi-segment, multi-destination international
itineraries.

 handle multi-cultural sometimes multi-lingual clientele.

 Use available sources such as news agencies, etc. to stay informed of current international affairs

 Understanding and expertise in international travel requirements, i.e. visas and passports

 Expertise communication skills and follow through required to advise clients of those
requirements. Operate with discretion within well-defined policy, regular managerial review.

 Utilize preferred vendors to maximize profit, and ensures compliance with the clients’ travel
policy.

 ·Attends staff and training meetings for ongoing updates in the travel industry and office
procedures.

 ·Maintains a favorable working relationship with all other company employees to foster and
promote a cooperative and harmonious working climate.

 · Adheres to standards in delivering customer service including telephone etiquette, and follows
prescribed customer service escalation procedures.

 Follows company procedures, guidelines and standards in building Passenger Name Records,
utilization of tools, productivity, accuracy of work, and attendance.

 ·Performs other duties as required and assigned

TRAVEL CONSULTANT

ISS GMT TRAVEL

Kalaw St. Ermita Manila

Jan 2014- September2016

 Handling Marine/Corporate Accounts

 Ensures that all travel requirements of each account was done on time.

 Knowledgeable in handling of travel markets, trends and travel requirements.

 ability to coordinate effectively with different airlines and vendors in written and spoken
English; ability to thoroughly communicate complex travel itineraries in a structured way to
clients and the team

 Issuance of International and Domestic Tickets

 Assisting documentations such as visa processing, passport and immigration papers.

 Monitoring the daily arrival and departure for the clients for airport and immigration.

 Handle group and individual bookings, local and international travel, tour packages.

 Handles hotel reservations both domestic and international booking.

 Assisting clients for documentation processing such as passport, visa

SENIOR TRAVEL CONSULTANT

FAR TRAVEL INC

Chino Roces Avenue, Makati City

August 2011 -2013

 Ensures that all travel requirements of each account was done on the

 Handling Corporate and Marine Accounts

 Assisting documentations such as visa processing, passport and immigration papers.

  Monitoring the daily arrival and departure for the clients for airport and immigration.

 Handle group and individual bookings, local and international travel, tour packages.

 Handles the issuance of the ticket for both domestic and international flights.

 Handles hotel reservations both domestic and international booking.

 Assisting clients for documentation processing such as passport, visa

 Coordinating and guiding the agency staff to work for the customer satisfaction and development
of the agency.

 promoting and marketing the business, sometimes to new or niche markets.

 Preparing tour packages both international and domestic.

 selling travel products and tour packages.

 sourcing products and destinations to meet consumer demands for bespoke travel and
sustainable tourism.

 communicating with sales consultants and providing encouragement, help and advice.

 dealing with disciplinary matters and customer complaints.

ASSISTANT SALES MANAGER

TRAVEL CONCEPT TOURS INC.

San Miguel Avenue, Ortigas Pasig City

June 2004– June2010

 Develops negotiating strategies and positions by studying integration of new venture with company
strategies and operations; examining risks and potentials; estimating partners' needs and goals.

 Closes new business deals by coordinating requirements; developing and negotiating contracts;
integrating contract requirements with business operations.

 Screens potential business deals by analyzing market strategies, deal requirements, potential, and
financials; evaluating options; resolving internal priorities; recommending equity investments

 Double check all the ticket issued by ticketing officer

 In charge of making the itinerary of the clients for both international and domestic flights.
  Arrange international & local hotel accommodations, and travel insurance.

 Prepares flight itinerary, ticket issuance both automated & for domestic and international travel.

 Ensures that all documents, tickets are delivered to the assigned accounts before flight departure

 Prepares proposal letter.

 Assisting clients for documentation processing such as passport, visa.

TRAVEL CONSULTANT

PAN PACIFIC TRAVEL

Binondo, Manila

January 1998- Dec 2003

• In charge of making the itinerary of the clients for both international and domestic flights.
• Arrange international & local hotel accommodations, and travel insurance.
• Prepares flight itinerary, ticket issuance both automated & for domestic and international
travel
• Ensures that all documents, tickets are delivered to the assigned accounts before flight departure
• Prepares proposal letter.
• Assisting clients for documentation processing such as passport, visa.

EDUCATIONAL BACK GROUND

BACHELOR OF SCIENCE IN TOURISM
LA CONSOLACION COLLEGE
Mendiola Manila

TRAINING /SEMINARS ATTENDED

 Various Airline Product Updates

 Sabre Basic Reservations

 Amadeus Reservations

 GalileoBasicReservation

 AmadeusBasic Fares& ticketing