Janette Catipay

General Santos City • +63-991-440-3635 • janettecatipay87@gmail.com

Professional Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel.
Strong research background and love of all things travel. Extensive career in hospitality working
with clients pursuing unique vacation adventures.

Skills

Strong Communication Skills Advanced itinerary planning

GDS knowledge Documentation preparation
Hotel Accommodations Travel insurance
Travel research Client amenities
Exceptional customer service Relationship Management
Travel Arrangements Client Relationship Building
Travel documentation knowledge

Work History

Travel Consultant, 03/2018 to 03/2023

Invaders Travel and Tours
Helped customers with passport and visa applications
Maintained operational proficiency in coordinating both international and domestic travel
accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Created promotional materials to increase visibility and attract larger market share
Provided exemplary customer service to new and existing clients, which helped build lasting
relationships and secure new travel assignments
Handled travel issues, conflicts, complaints, cancellations, and refunds.

Real Estate Sales Agent, 11/2016 to 01/2018

Ayala Land Corporation
Generated leads for sales and rental properties through cold calls and referrals
Educated clients on sales and buying processes and advised buyers on making decisions
Developed and presented proposals to clients to raise awareness of potential real estate
investments
Maintained connections with clients to encourage repeat business and referrals
Conducted comprehensive market analysis to identify opportunities for investors.
Insurance Advisor, 04/2012 to 07/2016
Sunlife of Canada
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients
Monitored changes in the insurance industry to stay compliant with relevant laws and
regulations
Created detailed reports for management to track performance and sales
Approached potential clients by using direct marketing mailings and phone contacts
Insurance advisors complete a financial needs analysis with the clients, which includes assets
and liabilities, tax status, existing insurance, and risk analysis.

Education

Bachelor of Science in Tourism Management: Expected in 07/2025

Pacific Southbay College Inc. - General Santos Citu

Bachelor of Science in Nursing: 03/2007

Marawi Memorial College - Marawi City

Certifications

International Basic Course (InternationaI Tour Packages)

Art of Self Awareness
Virtual Tourism: 21st Century Tour Guides
Basic Domestic Booking Course

References

Ms. Jennifer Tating, Barayong National High School, Philippines, jen.tating@gmail.com

Ms. Mary Crish Ranises, Pacific Southbay College Inc, General Santos City, Philippines,
ranises.marycrish.j@gmail.com