CHAPTER 3

TECHNICAL ASPECTS

A. Production
a. Production Techniques and Cost

Being a travel agent requires more patience and perseverance because we

have to deal with a different kinds of personality almost everyday. Since, travel
and tours is more on service, there are only limited service we can offer.
(Hotel/Resort reservation, flight bookings, and tour packages) We opted to be
more real travel agent they ever had. Because people don’t trust easily nowadays
unless you’re real, and being real attracts clients and partners. The cost of
production will be rent, utilities, advertising, maintenance fee,
telecommunications and other miscellaneous fees/

b. Quality Control

Quality as a characteristic of not only output, but of the overall course of

business activities is a precondition for duration the continuous innovation. In the
business world, no one is longer prepared to tolerate lack or deviations from
quality. An offer, process and its structure, content and outputs on one hand, and
assumed demand dynamic on the other side, are subject to defining, standardizing,
planning and operationalization the quality system. The quality, inputs and
outputs appear as a pre-requisite of potential business system success. Starting
from the fact that tourism is primarily a business which uses the existing structure
design offers of tourist destinations to achieve the positive business success. We
need to exceed our client’s standard and expectation.

c. Customer Service

Having a good communication skill is a advantage in a business. We have

to make sure that our business provides the best service we can offer such as high
quality of service and assistance. We will make sure we will be dealing with our
client with :

 Professionalism
Treat your client’s nicely and professionally. You must, therefore, embody
your company’s ideals, both in your behaviour and in your appearance.

 Passionate

Travel agents don’t just need a passion for travel, they need to be passionate
about the travel booking industry. This means understanding how travel
 systems and regulations work. Giving advice on things like visas, passports,
flight routes, hotels, rental cars, insurance and safety (and more) will often be
necessary. In some companies (particularly if you get into business travel),
you may even be required to organise applications and documentation for
your customers.

 Customer Service Skills

The bulk of any travel agent career will be spent booking travel for a
multitude of customers, from solo backpackers to romance-seeking couples,
and families with kids to fussy business travellers. Being able to listen well,
understand the needs of each trip and satisfy each and every customer is
essential, so a love for constantly delivering high quality customer service is
crucial.

 Patient
Travel agents hear it all – frequent questions, changes of mind, angry rants
and annoyed complaints. Patience is a virtue in the travel world, as is the
ability to help your clients overcome their concerns or issues, no matter how
irritated or upset they might get. It all comes down to great customer service
and beneath that, endless patience and understanding.

 Competent
Writing and speaking well is essential if you want to become a travel agent.
You not only need to ensure your written documents (e.g. emails) to
customers and other internal stakeholders are blunder-free, but that your
spoken English is excellent, too.
B. Location and Access