Anatolii Matiushkin

Kiev, Ukraine +380978689190

Dubai +971 0555 471 690
Passport No: FL26398
Email Address: anatoliiwork@yahoo.com

OBJECTIVE

To contribute to your organization's success through the use of exceptional skills, from customer service,
and people skills. I envision myself as helping to achieve company objectives through effective and
efficient work.

QUALIFICATIONS

 Result Oriented, passionate Food & Beverages Professional with more than three years of
experience in Hospitality Industry.
 Completed Maters in Tourism Management & Public Administration from Institute for Tourism
Federation of Trade Union of Ukraine.
 Excellent interpersonal, communication and organizational skills.
 Person having clear vision of my own future objectives and self-discipline to achieve
organizational goals.
 Excellent attention to detail and high multi-tasking capability.
 Able to meet deadlines along with working under pressure.

EMPLOYMENT HISTORY

I. Airport service Agent (Check in-Boarding) EMIRATES Airlines Dubai

January 18, 2020 – till now

 Checking in passengers on flights as per tickets details

 Proceeding with documents, ensuring in baggage allowances and rules of flight
 Coworking with international embassies and security to prevent any illegal transitions
 Representing a highest standards of service as per company policies
 Assisting passengers with any queries regarding flights information or transferring luggage
 Dealing with first and business class passengers, boarding them on aircraft and assisting with
any kind of request
 Arranging a procedure of boarding passengers at the different types of gates
 Cooperating with other airport departments and ensure that operation goes smooth and
completed
 Guiding passengers thru the airport and providing all necessarily information about Emirates
airlines and partners
 Assisting disabled passengers and families with kids
 After working got promotion to PREMIUM CONNECTION STAFF

II. Guest Relation Agent (VINOASIS Hotel; Vietnam Phu Quoc

June 11, 2018 – September 12, 2019

 Greet guest and assist during check-in procedure;

 Escorting to room and presenting facilities of hotel;
 Providing extra services and arranging special requests;
 Cooperation with travel companies in terms of arranging entertainment;
 Maintain high standards of service during high-volume, fast-paced operations;
 Solving problems with inconvenient conditions;
 Process reservations from the sales office, other hotel departments, and travel agents;
 Preparing transportation reports and proper documents in OPERA.
III. Service Associate (Italian Restaurant / Armani Hotel ; Dubai U.A.E
October 10, 2016 – November 03, 2017

 Greet and escort customers to their tables.

 Present menu and provide detailed information when asked.
 Up-sell additional products when appropriate.
 Communicate order details to the Kitchen Staff.
 Meet with restaurant staff to review daily specials, changes on the menu and service
specifications for reservations.
 Follow all relevant health department regulations.
 Provide excellent customer service to guests.

IV. Food and Beverage Associate / Shangri-La Hotel; Doha, Qatar

May 2015 -June 2016

 Maintain high standards of service during high-volume, fast-paced operations.

 Schedule dinning reservations, group reservations and special diners’ necessity.
 Specify works stations requirements and equipment arrangements.
 Perform day-to-day financial activities, as cash handling and cashiering.
 Control inventories of food, equipment, small ware and shortages to designated personnel.
 Interact with guests to maintain feedback on quality of service and food in restaurant.
 Maintaining excellent dining experience and tending to all guests’ needs.
 Have full knowledge of all menus, hotel products and current and upcoming promotions.
 To assist in preparation presentation and recording of training sessions.
 Follow correct health and safety procedures to ensure welfare of both colleagues and quests.
 Reflect the image of Shangri-La ambassador and adhere to company’s policies and ways of
doing business.

V. Bellman / Hilton Hotel & Resorts, Worldwide, Ukraine , Kiev

February 2014 – September 2014

 Greet guests in a friendly manner and offer assistance with luggage.

 Operate the courtesy shuttle and baggage handling for tour.
 Communicate with other departments in a friendly and professional manner.
 Be aware of local attractions and restaurants and make recommendations to guests.
 Accurately communicate with other shifts regarding issues arising from day to day operations.
 Solving problems with inconvenient conditions.
 Arranging requests, personal assistance.
 Offering different services of another companies (restaurants, excursions, car-rental facilities).
 Personal touch (getting something what guests need) and Other duties as required.

VI. Reservation Agent / Fairmont Grand Hotel, Kiev, Ukraine

August 2013 – January 2014

 Answering on direct calls from guests and assistance inside hotel departments.
 Proceed booking 24 hours/7 days per week.
 Manager of reservation for front office (creating, changing, international calls to guests).
 Processes reservations by mail, telephone, telex, cable, and fax or central reservation systems
referral.
 Process reservations from the sales office, other hotel departments, and travel agents.
 Create and maintain reservation records by date of arrival and alphabetical listing.
  Determine room rates based on the selling tactics of the hotel.
 Communicate reservation information to the front desk.
 Process cancellations and modifications and promptly relay this information to the front desk.
 Understand the hotel's policy on guaranteed reservations and no-shows.
 Process advance deposits on reservations.

VII. Chief Visa Associate / Animar Tourism Company, Kiev, Ukraine

September 2012 – February. 2013

 Does verification of documents as necessary on applicants’ names.

 Responds to telephonic, written and in-person inquiries with tact and sensitivity to
privacy/confidentiality issues.
 Performs data entry and document printing functions.
 Assisting clients in the process of getting visa
 Selling tour products and searching for new possible customers
 Arranging exhibitions of travel company on the market

VIII. Room Dining Service Associate / Hyatt Regency Hotel, Kiev, Ukraine
March 2012 – September 2012

 Taking orders by phone directly from the guest.

 Serving and organize delivering orders to guest.
 Materials preceding all levels of room service department.
 Catering on luxury service (SOP’s standards of communication).
 Keeping mini-bar store (cashiering, checking finance reports).

PERSONAL PROFILE

Gender : Male
Civil Status : Unmarried
Date of Birth : May 12, 1990
Height : 175 cms
Language : English, Ukrainian, Russian

EDUCATIONAL BACKROUND

Institute of Tourism Federation of Trade Union of Ukraine

(Tourism Management and Public Administration)
Master’s Degree – 2012

Institute of Tourism Federation of Trade Union of Ukraine

(Tourism Management and Public Administration)
Bachelor’s Degree – 2011

I hereby certify that all information provided are accurate and updated to the best of my knowledge.

___________________________
Anatolii Matiushkin