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Address of Contact:
Meron Yilma
Mobile no: +971-559690130, Dubai
Email address: meron_joel@yahoo.com

BIO DATA
Name Meron Yilma
Date of Birth Jan. 5, 1987
Nationality Ethiopian.
Gender Female
Marital Status Married
Own visa

ACADEMIC AND EDUCATIONAL BACKGROUND:

Masters of Science in Biotechnology(2009-2011)
Osmania University Hyderabad (India)
01 September 2006 - 15 July 2009
BSc Biotechnology

Additional Skills : Possesses 2nd grade Motor Vehicle International Driving License, Dubai and Ethiopia
Familiar with C++ & Java Computer programming.
Experienced in Data Processing & Word Processing

Softwares such as Microsoft Word & Excel.

CAREER OBJECTIVES
I am a Biotechnologist with curious mind and always challenged at the forefront of scientific
advancement and human achievement. Have worked as an integral part of great research teams,
who have helped pioneer new discoveries and establish industry leadership in our field, working
both independently and collaboratively, applying best practices to collecting and interpreting data
and driving toward meaningful innovation. Have also extended my experience working in the
customer service to enhance my interaction with people, possess excellent conflict resolution and
a positive attitude. Aiming to use my proven technology and customer service skills and
experience to effectively fill similar positions and opportunities.

EXPERINCE RECORD

Date : 15 August 2018 – May 25/ 2020

Employer : Merry’s Collection
Duties & Responsibilities :-
Worked as Sales Executive and Personal Shopper at Merry”s Collection at Morning Star Mall,
Bole Road in the vicinity of Bole International Airport, Addis Ababa.
Specific duties include introducing and displaying indigenous and exotic fashion dresses, and
facilitating customer oriented garment product sales.

MERICON CONSTRUCTION GENERAL CONTRACTOR

Date : 22 June 2017- 15 July 2018
Duties and Responsibilities
Worked as PR Officer and Advertising Officer in displaying of heavy earth moving machinery
and equipment imported for sale by the Construction Company. Also represented the company in
annual construction machinery and Equipments Expos and Exhibitions held at Addis Ababa
Museum and Exhibition center.

GULF CENTRE FOR SOAP AND CHEMICALS

RESERCH AND DEVELOPMENT CHEMIST (Dubai 2015-2017)
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Develop industry-leading controlled experiments that adhere to budgetary
constraints and project directives
 Safely perform experiments on subjects, maintaining confidentiality of all
personal information
 Generate meaningful datasets, storing and organizing metrics into our
database
 Analyze, interpret, and translate results into actionable and tangible
findings—assisting with the publication of official journal articles as
needed
 Ensure facility and equipment is properly handled, maintained, and in
working order. Administer all processes and procedures in a compliant,
ethical, and comprehensive manner
AIRPORT CUSTOMER SERVICE AGENT
ADIS ABABA INTERNATIONAL ETHIOPIA (2013-2015)
GENERAL PURPOSE:
- was responsible for providing excellent customer service by handling
information inquiries, reservations, ticketing, passenger check-in, baggage
check-in, aircraft preparation and problem resolution for all Airlines
passengers and potential passengers/guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Greet and provide outstanding service to all customers and guests in a
friendly, courteous and professional manner;
 Answer telephone to provide information, resolve problems or
complaints, and assist as needed;
 Handle all aspects of reservations, ticketing, check-in, seat assignment,
passenger boarding, and baggage service;
Handle cash, checks, credit cards, and travel vouchers as forms of
payments for tickets;
 Communicate with customers when a flight has been delayed or cancelled
and work to accommodate them according to company policy
 Provide current and accurate fare, schedule, gate, flight arrival and
departure
 information, as well as answer general inquires both in-person and over
the telephone;
 Provide check-in assistance, ticketing changes, re-booking of itineraries
and special service requests for passengers;
 Board/deplane flights and escort passengers to and from aircraft in a
timely and efficient manner, and assist passengers, as needed;
 Maintain brand standards and consistency in the ground experience;
 Identify opportunities to improve customer experience and increase
satisfaction;
 Maintain positive customer relations at all times by using good judgment
and the ability to multi-task;
 Enforces safety/security measures and protects sensitive zones;

MEDI POINT DIAGNOSTICLABORATORY OFFICER

HYDERABAD, INDIA (2011-2012)

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Inspecting and monitoring accuracy and safety of laboratory equipment
 conducting and supporting scientific investigations and experiments
 planning, setting up and undertaking controlled experiments and trials
 recording and analyzing data
 demonstrating procedures
 collecting, preparing and/or testing samples
 maintaining, calibrating, cleaning and testing sterility of the equipment
 providing technical support
 presenting results to senior staff
 writing reports, reviews and summaries
 keeping up to date.