NI KADEK SRI TIRTAWATI

PERSONAL DETAILS EDUCATION

Sex : Female SMAN 1 BLAHBATUH, BALI
Place, DOB : Gianyar, June 05th 1998 2013– 2016
Nationality : Indonesia
Marital Status : Single UNDERGRADUATE STUDENT OF MANAGEMENT, UNIVERSITY OF
MAHASARASWATI DENPASAR
2019 – PRESENT
CONTACT
PHONE: WORK EXPERIENCE
+6289676366343 Working at Garuda Indonesia Airlines, 5 Star Airlines - Denpasar (Janury 2017
+6281239412126 – February 2021)
Position : Reservation Officer / Customer Service and Ticketing Service
EMAIL: Job Description :
Sritirta360@gmail.com  Making reservation both individual and group booking based on their various requirements and
budgetary allowance
 Manage whole reservation and sort for all flight outbound Denpasar then courtesy call passengers
who have an arrival no-show, exchanged ticket, duplicate, no ticketing, un-match ticket
SKILL  Answer all customer inquiries both calls and mails regarding services in a prompt, courteous and
professional manner (Professionally handle incoming requests from customers and ensure that
1. Excellent interpersonal skills, demonstrated in issues are resolved both promptly and thoroughly)
the ability to effectively serve customer and  Informing passengers regarding their flight delayed, advance schedule, overbooked, postponed then
develop strong working relationship with staff assist them to re-arrange their new scheduled
2. Have a good communication, friendly,  Resolve service problem by clarifying the passenger’s complains, determaining the cause of the
honesty, integrity, agile and hardworking problem, selecting and explaining the best solution to solve the prolem, following up to ensure
3. Customer Service oriented and initiative resolution
4. Creative and innovative  Manage Customer Relationship Management using CRM Platform (e.g Salesforce) for identify and
5. Passionate in sales and marketing clarify service issues from passengers during flight
6. Professional and confident with excellent  Go to extra mile to engage passengers
diplomacy and negotiation and persuasion  Arrenge reservation and issue tickets to passangers
skills  Manage customer request for refund ticket , exchange ticket, issueing reward ticket and
7. Problem Solving early check-in
8. Dealing with stressful situation in a calm and  Provide information regarding airlines service, facilities, rate books , ticket cost
professional manner  Prepare and forward daily sales reportto the account department at every closing time
9. Proficient in MS Office, Reservation system  Answer inquires regarding information such s schedules , accommodations, procedure
(Amadeus Altea system, Opera System and polices
Hotel) , CRM Platform (Salesforce)