KAVITA THAPLIYAL

TRAVEL CONSULTANT

CONTACT PROFILE INFO

A professional with a keen interest in Business and Strategy. My experience

Phone
in customer support and Rescheduling has honed my skills in effective
+91 9027825138
communication and negotiation. My strength lies in team work and
communication. A curious mindset and an aptitude to learn quickly are
Email skills that help me adapt in fast evolving spaces.
kavitathapliyal2000@gmail.com

Address EXPERIENCE
Delhi, India

March 2023 - Present

IGT SOLUTIONS
SKILLS Major Role -
working in Amadeus, sabre software
MS Word, MS Excel, Refund and issuance in different points of sales
MS Powerpoint
sep 2022 - March 2023
Communication and
EASEMYTRIP
Problem Solving
Rescheduling & Customer Support Executive
Operations, Planning
& Coordination Knowledge of fare rules categories, re-issue and refund policies and
procedures using Galileo(GDS), Sabre & Amadeus system. Proper
Coaching and interpretation of fare rules to avoid abuse and thus protect the
Teaching company’s revenue.
Experience in Issuance of tickets for the International and
Domestic
sector.
Have rescheduled 1800+ tickets using Galileo(GDS) system
LANGUAGE Awarded Best Employee for August for exceeding quantitative
metrics on customer satisfaction, queries resolved and Avg. TAT
English

Hindi EDUCATION

2019-2020
Diploma in Tourism and airport handling
YMCA, NEW DELHI

2017-2020
Bachelor in Arts - History, Political science and English

HEMVATI NANDAN BAHUGUNA

GARHWAL UNIVERSITY